If I could give zero stars, I would. It's ironic that a landscaping company actually made my yard…read morelook worse than it was after completing the "job." My family hired Createscape for a simple job at my home: drop off topsoil in a designated spot in the yard. The location was confirmed in email correspondence the office manager drew up. Createscape's employee failed to follow directions and dropped the topsoil in the opposite side of the front yard, creating unnecessary disturbance to an area that was just fine as it is. Rather than take accountability for the error, the office manager initially stated there was nothing more that could be done. Eventually, she agreed to have the worker come out and move the topsoil to the appropriate spot in the yard. In doing so, the worker completely ripped up the grass. While she did state this could happen, one would think, given the extent of damage, they would do the right thing and at least place seed in the impacted area to take steps toward bringing it back to its original condition -- which, again, I must reiterate, was perfect as it was. Nope! I'm shocked at the office manager's cavalier attitude, unwillingness to take accountability and troubleshoot and demonstration of atrociously poor customer service. I'm quite surprised she's in the position she's in. I will be in need of landscaping services in the next several years. Needless to say, I will not be contacting this company again and will be looking elsewhere. Anyone in the market for landscaping work, beware: If Createscape does not complete a job to the originally agreed upon specifications, odds are they will not correct the problem.

After contacting multiple landscape companies, and having been ghosted by most of them, we were…read morepleased with the quick response from Missy at CreateScapes. We checked her online reviews and were a bit concerned by a couple comments about how she communicated with clients/prospects. Let's just say this! If you want honesty and transparency, you'll get 100 percent of that from Missy. We were thrilled with her continued communication from start to finish and her desire to make sure they were meeting our expectations. The crew? They were fantastic! They answered questions, went above and beyond to be sure we were satisfied, and even befriend the little neighbor child who was fascinated with the skid steer. We highly recommend Missy and her crew at CreateScape.