Disappointing Experience - We Will Not Be Returning…read more I'm writing to let you know that I will not be returning, and neither will my daughter. For me, customer service is everything. The poor experience started on our first visit. While I was in the bathroom, my daughter was taken to the back. When I came out, I wanted to check on her, so I asked a staff member walking by (unfortunately, I didn't get her name). Her response was rude and dismissive--asking if my daughter was over 18. I told her, "I don't care if my daughter is 28 or 38, I'm still going to make sure she's okay." Her attitude was completely uncalled for. Fast forward to my own appointment and who ends up helping me? The same woman. While she was polite this time, her body language made me feel unwelcome. That sets the tone for any experience. Then, during my X-rays, I noticed she pulled gloves out of her shirt pocket. That is not sanitary. She put them on and started touching the computer. I asked her to change her gloves before handling any sterile items. She said she would, but also explained she has to keep touching the mouse between shots. Her solution? She put a glove over the mouse. Honestly, that didn't reassure me. Thankfully, the cleaning went smoothly. Dominic was great, friendly, professional, and made me feel at ease. But then I was brought to the front desk. There were five employees up there, and I stood waiting while two patients were helped. After they left, I was still standing there... being ignored. When I mentioned I had to leave to pick up my daughter, I was told someone was "working on my file." But my chart was visibly sitting there untouched. I said to call me later. When I missed the call and phoned back, I was placed on hold and no one picked up. This kind of service is unacceptable. I refuse to go to a place where the staff act like they don't want to be there, especially when they're supposed to be caring for me as a patient. Because of this, we will not be returning.

Very Pleased I had a tooth pulled Two weeks ago at this dentist Dr.Shelit did great . I went back…read moreTwo weeks later for Dr. Barnes to do a little shaving and look and to did greatsee how its healing I kept taking the Antibonics and today . Called today and talk to Rachel and she let the dentist know I called about do I put anything on this for the healing she was very knowlegeabl and said no I will tell the doctor upou called. I even got a call for the closing when we got that stormon Monday this week. I been going for 8 years this summer , a very great famley dentist they all are great employees there. Amber ,Susie, Dr. Shalit , Dr, Barnes the great Surgene makes you feel calm. Carol, Oliva, Rachel. Suzan, Nora been there for years very kind and all the other if I forgot oh yes the new Dentist is great too!! Thankyou Diane H.

Root canal no pain like other dentists everyone was great would go there for root canal's and…read more everything else they they do there

Doctor Jeon and his entire team are amazing. They are the most understanding and kind group of…read moreprofessionals. I am grateful to have their guidance and support, while helping me keep a healthy happy smile.

I love this Dental office and all the wonderful people in it. Dr. Brad is my fantastic dentist and…read morehe usually has me laughing from the second I sit in his chair. He is a great dentist and a wonderful young man. Children love him and his Dad, Dr. Gerald. By the way you'll usually find the lovely mom of Dr. Brad and the wife of Dr. Gerald doing Hygienist duties at times, also. I never thought I'd say "I don't mind going to my dentist", but I don't. It's like "Old home week" once you walk in. Kris, the receptionist, will make you feel like an old friend with her cheery welcome. Very kind and very honest group. MaryAnn P.

My family has been going here for several years and they are just great! You never have to worry or…read moresecond guess because they are always straight forward and honest.

I recently received endodontic treatment from Dr. Adnan Kazim, and I couldn't be more satisfied…read morewith the experience. I had undergone two procedures and he is an exceptional professional who truly cares about his patients. The staff was welcoming and the treatment itself was thorough, and Dr.Adnan Kazim explained every step of the process ensuring that I felt comfortable and informed. Also his responsiveness in times of need is awesome. I had an emergency situation over the weekend, he answered my call and made time to address my concerns promptly. Thank you to the entire Endo Excellence team!

Came here for an emergency on a referral from my dentist and was squeezed in for an appointment…read morewithin an hour. This is not your typical doctor's office. The decor of the waiting room and office was unique and comfortable. I had a welcoming feeling the minute i walked in. In fact, I was blown away by the friendly and welcoming staff who "welcomed me to the practice" with smiles. Dr. Fonseca, who came highly recommended exceeded my expectations. She made me feel comfortable, relaxed, and even made me laugh despite being in pain and fearing the worst. Although my situation was a difficult one to diagnose she was patient and made sure that she got to the bottom of it. She was thoughtful and thorough, explaining every part of the process to me. She made a difficult procedure seem routine and simple while keeping my mind at ease throughout. I can't say enough about Dr. Fonseca and her staff. They are truly the best!

Subject: Feedback on Recent Root Canal Experience at South Jersey Endodontics…read more Dear South Jersey Endodontics Team, I recently experienced a severe toothache due to an infection in tooth #30 and visited my DMO-preferred dentist, Dr. Samir Patel, for advice. Although the tooth had no prior symptoms of infection, he recommended that I see an endodontist at South Jersey Endodontics. Having had a previous root canal procedure done by Dr. Steven Ryu with an excellent, pain-free experience, I requested to see him again. However, I was informed that he was unavailable, and instead, I was scheduled with Dr. Divya Trikannad, whom I had not worked with before. Upon my visit, an X-ray was taken, followed by a recommendation for a 360° CT scan, which I was told would provide better clarity for the procedure. I was informed that this scan was not covered by insurance and would cost $300 out-of-pocket. Although I agreed to proceed, I had never been required to undergo this scan in my past root canal treatments. Unfortunately, despite this additional imaging, my experience during and after the procedure was extremely painful, to the point where I had to take three days off from work to recover. I genuinely question the necessity of the 360° CT scan, as it did not seem to contribute to a smoother or less painful procedure. In my opinion, this additional step felt more like an unnecessary cost rather than a true benefit to patient care. Ultimately, I ended up paying more than what my insurance covered, and the experience did not meet my expectations. I sincerely urge your team to avoid imposing unwarranted procedures on patients, especially when experienced professionals in your practice have successfully handled similar cases without them in the past. Finally, I understand that reviews reflect individual experiences, and expectations can vary from person to person. It's often challenging to judge a service or practitioner based on a single review, as a collective opinion is usually more informative. My intention here is not to defame the practitioner or the group that provided my treatment, but rather to share my personal experience, which was significantly different from my previous root canal procedures--both with this group and elsewhere. Unfortunately, this particular incident severely impacted me during and after the procedure, unlike any I've had before. I encourage anyone reading my review to consider it as part of a broader perspective and to make informed decisions based on multiple viewpoints. Best regards, Kannan Varadachari

My 8 year old son had to have a root canal because of a mistake made by a local pediatric dentist…read more Dr. Campbell performed the root canal and did a great job! She's very kind and thorough and made my son feel very comfortable. The receptionist was nice and helpful as well!

I was evaluated for possible root canal. Dr. Rajaeian was great. Told me tooth couldn't be saved…read more Whole procedure, including x ray took 15 minutes for a charge of $490. I understand the cost today of dental work. Don't understand why Endo doesn't respond to negative reviews but will respond to positive ones with glowing words. I never got a response.

Two years later, I received a bill from Endodontics on Welsh Rd. I reached out to Endodontics and…read moretried to resolve the issue. They told me to call the insurance company. I contacted my two dental plans to find out that neither insurance was billed. I called again to speak to Gina, the only person who could assist with this issue in the office, but she was absent or gone for the day. The person who answered couldn't take a message because it would get lost, so I'd better call back tomorrow. Within the month, my bill was sent to collections. Gina's story about this bill changed whenever I asked her a question. Something simple like, "When did you send me an initial bill? We couldn't send it because your primary never responded to the bill we submitted to them so that we couldn't bill the secondary insurance. Then how can I pay a bill I have yet to receive an invoice for? Then, we spoke to you on the phone and told you this information. We tried calling you. Why would I ignore dental bills with 2 dental plans? She told me to have the insurance call her, but they will not pay because it's 2 years later. So why are you wasting my time with useless information?

Staff was great !! Dr Miller and her assistant,gave me great advice and care . The office is very…read moreclean and modern !! The front desk receptionist was extremely polite and knowledgeable . I definitely recommend this place !! Two thumbs up !!

At checkin I was advised I had a balance due then that I had a credit on my account. At checkout I…read morewas told I have a balance because of additional services I had done. I said I already paid and I didn't have additional services done. I said I have to go and I'm leaving, the staff member yelles as I was leaving, you'll just get a bill in the mail. I called after I got in my car to explain and the staff member talked to me like I was being reprimanded by my mother or school teacher. The lack of professionalism she felt empowered to display spoke volumes for how The Smilist allows their patients to be treated. After 25+ years it's time for a change.

Dr. Maia is wonderful! I had my first visit with her today for a checkup and cleaning. I was…read moreoverdue for this because of Covid so was extra anxious because of that, and also since I was going to a new dentist. She made me feel comfortable and did everything she could to make my cleaning as painless as possible, which she included using a numbing cream on my gums, which helped a lot. She's very knowledgeable, asked questions, and recommended different things to try to keep my gums in good health. Her office staff is extremely nice too. I spoke to Natasha on the phone and then met her today. She's very sweet. The young woman who did my x-rays was great too--nice and friendly and was fast so I didn't have to sit long with the plastic things in my mouth. This all made such a difference in my dental experience, which I always dread. The office is cheerful and decorated for the holidays. The parking was right next to the office in a private lot. The office itself is conveniently located right off Route 130 so it's easy to get to. I highly recommend Dr. Maia if you're looking for a dentist. I was so pleasantly surprised!

I initially had a bad experience with cancellation of my appointments. However, Dr. Maia personally…read morereached out to me after hours to apologize and rectify the matter. Our visit was pleasant and both her and her assistant were very kind to my daughter and I. I would definitely recommend this office. FyI- I wrote a bad review but couldn't remove. So I wrote an update

I wouldn't recommend this place to anyone. They only seem to care about the money. I felt I was…read moretreated poorly, and they billed me as soon as I got in my car. They only performed two X-rays.

I was scheduled for a root canal procedure in Medford at Exclusively Endodontics. I was almost…read morehalfway into the procedure when asked why didn't I get the needle? The Doctor laughed and said I got it almost 15 minutes prior to my asking. Well I never felt one thing during the procedure...EXCELLENT! THANKS DR. SINGH!

Does not take my insurance. I've went to them in the past but they were bought out by greedy…read morepeople.

I was referred to Dr. Abrams a few years back and have had two root canals done by him. I have…read moreevery confidence in him and his associates, some of whom I saw for follow-ups. On a third referral I was unaware of an infection I had until my dentist diagnosed it and Dr. Abrams arranged prompt treatment to avoid complications. This is professionalism with genuine care, and I've experienced that from the entire staff of this practice. Having said that, I hope I don't need another root canal, but if I do, well...