28 March 2024, I reached out to Precision Clean LLC to provide some light cleaning to my vacant home prior to a showing. The administrative staff was very friendly and reassuring while providing me the best offers. They were also able to offer 2-hour services for the next day, 29 Mar 2024. On 30 March 2024, I returned to my home and COULD NOT IDENTIFY any services provided within my home. - The kitchen, bathroom and laundry countertops remain with notable thick with dust - The (4) toilets and (1) showder had grime build up - Dirt remained builded up in the corner with the broom After several calls and photos, the leadership refused to return my call and further refused any compensation for poor service. Tiffany only provided email with fails claims that regarding back up of my toilet, when I do not have a septic tank. Tiffany also kept stating that their GPS service indicated that she was on site for 2 hours, but she still could not provide a report or any account for the work performed. As a former Army Officer and Veteran-owned services, I was gravely disappoint in the leadership and accountability, which goes completely against the Army values. This company is scam!! read more

UPDATE April 2022. About a year ago Precision Clean started having issues keeping employees around. I had been using them three years so I was willing to go through the harder times with them. But in the last six or so months they've raised prices, had 4 different cleaners assigned to me, then cut back on the time they allowed a cleaner to spend in my home (wanting their cleaners to do three houses per day versus two). But the last two issues I had made me look elsewhere: 1. I'd never complained about anything that wasn't done well. Knew they'd get it the next time, and they always did. But so much was missed or not done well, I requested they send someone back out for a redo and provided a list of issues. They sent back the same person (which is their policy). It was awkward and uncomfortable for me and the cleaner. I had to go around the house with her and oversees everything she did. Unfortunately, she wasn't able to complete everything in the 2 hours they gave her and said PC would be in touch to have someone finish. When I didn't hear back, I again sucked it up. 2. Two weeks ago nobody showed up for our bi-weekly cleaning that had been on the schedule for years. I called and left a message. Few min later I missed their return call. But they left a VM saying they had me scheduled for 1pm that afternoon. 1pm came and went. No cleaner. No phone call. I decided to look elsewhere for services. read more

They didn't clean thoroughly during the move-out cleaning I purchased for $340 in April 2020. They were nice, but lacking in attention to detail. They offered to send someone back out to clean what they missed, but that wasn't a viable option for us, and they ultimately decided to do nothing except point out that I signed their paperwork. You can probably imagine how frustrating it is during the craziness of a move, for a company to take your payment, fail to deliver on their promise, and then essentially say their failure is your problem because you signed their paperwork. Both I and the homeowner spent hours cleaning what I paid Precision to clean. If you need a thorough move-out cleaning in Fayetteville, there are so many other options. If you decide to pay Precision for a move-out cleaning, you'll probably need to be comfortable with a less-than-precision cleaning, have additional time and money to clean yourself, or hire someone else to clean what they miss. read more

If you are looking for a professional to come out and clean your home DO NOT use Precision Clean of Fayetteville I used their clean out sevice 4/13/18. I was out of town at the time. When I came back Sunday to walk through the house, I was highly disappointed to find that I didn't receive a precision cleaning. My husband and I ended up cleaning floors, cabinets and the side of the fridge the night before our rental move out walk-through. I called them Monday to discuss with them the areas that where missed, big misses. The receptionist was nice and told me to email her pictures which I did. A few hours after I sent the email she called and told me the manager, Tiffany, said because my husband did the walk-through after they cleaned that there was nothing they could do about it. When my husband did the walk-through he assumed what was left behind were stains because professional cleaners just went through and cleaned the house. They were not stains and I was able to easily remove everything they failed to clean. The receptionist told me there was nothing they could do and that she was sorry. She constantly kept apologizing but offered no solution and told me that "that was that" basically and her manager, Tiffany, wasn't going to change her mind. I didn't pay $305 for me to have to go back and clean after professional cleaners just went through. I have still NOT heard form the manager, Tiffany or the owner, Charlotte Mixon. Save your money and DO NOT go with this company. They have also deleted my reviews on Facebook which tells me they have no intention on fixing anything. read more

Precision Clean - Precision Clean did not complete the job they were hired to do - Home Cleaning Near Me

The two women who came to clean the home we rented (for a full move out clean) were kind, efficient and timely. however, I believe the company is over priced for the services they provide. Some things are at extra cost or not offered at all, where other companies have it standard in a full move out service. When I called to express my dissatisfaction Alicia seemed defensive and simply told me the cost is higher because they "are fully insured, pay to put their employees through classes and have thorough background check", which doesn't seem like anything I should be charged extra for. All in all, I wouldn't recommend them unless you're looking to spend more for just ok services. read more

Do not call or use. They lied about their services. They were a no show to the appointment I made. When I called to verify the appointment whomever answered was extremely rude. read more

Our family loves Alisha and the other ladies that have kept our home sparkling for nearly a year! I have been impressed with their professionalism. Even my husband appreciated seeing Alisha's attention to the base boards. While I was out of town, my husband forgot to leave the key with a neighbor for Alisha's entry. Alisha and the staff spent extra time to reach me to work out a solution that resulted in Alisha going above and beyond. Alisha returned to our home the same day even though we live outside the city limits. That shows dedication as I am certain this added more than an hour if not two into her day! Office staff has always been kind, professional and willing to accommodate any changes due to vacation, events, additional cleanings and payments. We receive an email reminder of the cleaning and a prompt email receipt of payment as we have a card on file. We were so happy to increase our cleaning after my surgery as it helped alleviate unnecessary stress knowing trusted individuals would take time and care to go above and beyond. They have all been so sweet to our fur babies as well. In my mind, you often get what you pay for and I am happy to pay a reasonable price for an exceptional service. After having theft and breakage of property with two other companies, professionalism and character were high on my priority list. I'm happy to say I feel a great deal of trust and this gives customers peace of mind. Thank you Alisha, Amber and the precision team for what will soon be one year of amazing service. You all are like part of our extended family!! read more

I was skeptical at first hiring someone to clean my house thinking they wouldn't get down to the nitty gritty, nooks and crannies. Well, I was wrong! Today, 10JUL17, was my initial deep clean. I have cameras throughout my house and while at work I watched these wonderful ladies enter my home and instantly transform each room into a peaceful freshly cleaned environment. My expectations were far surpassed and my home smelled like fresh clean soap in every room. These ladies not only cleaned every corner, they payed special attention to details like organizing items that were out. They went so far as to put my son's toys away in his room, made all the beds including the baby! My tubs are glistening, cabinets shining, and I am more at peace coming home to a clean house. I will definitely recommend them to ANYONE and will sign up for the biweekly cleans from here on out. read more

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Precision Clean has always been extremely professional, awesome to work with, flexible on schedule, whether I'm home or not, and payment methods ... they are very detail oriented, support and care for my home not only to the level I want, but also in the way I want - whether its shoes off, using my cleaning products, preferred priorities, etc... I am glad to have someone here in Fayetteville that I can trust and rely on to help me keep my home beautiful. Would highly recommend! read more

The cleaners were very nice and I was pleased with what they did clean, however $280 to do one room, 2 bathrooms and part of the kitchen? They arrived at 1:00. They could have done more if I was willing to shell out $40 an hour, per worker, there were 3 of them, so $120 an hour. The company called me about 15 minutes before 5:00 to tell me this. If they knew it was going to take longer, they should have maybe mentioned that an hour into the job. And I have no idea how much longer they were going to take, so I could have been out hundreds. Very disappointing. read more

Tiffany and Jamie did an amazing job cleaning my house. They went beyond my expectations and I am so glad I called Precision. The cost is also very reasonable. If you're on the fence about calling to schedule them I would not hesitate. read more

I'm usually very picky of whom I let into my house but I really needed a cleaning crew to do some thorough cleaning. Hired these guys to come do some cleaning and they got to my place on time. However, they didn't quite do a satisfying job. I had to clean up all the places they left dirty. read more

I paid their deposit then they cancelled my appt claiming I never signed their agreement. I checked my email.... no agreement! On the phone with the rude receptionist and she sends it again and I still don't get it. I asked her what email address is she using and she gives me an incorrect email where my name is spelled with one "r". I told that is why I never got it. She them claims it is wrong in the account but right on the email which is obviously a lie! She then tells me my first deposit is forfeited and that I needed to pay another deposit. I asked why should I pay again if it was your mistake but she responded in a nasty manner and refused to accept mistake. Never again!!! Worst customer service! read more

Amber and Suzanne provided warm cheerful smiles and outstanding quality work inside our home recently. They were punctual. Contact with company is a breeze. I was asked the day and times that I would prefer my home cleaned. They were able to accommodate my requests. I did give flexible notice in advance, approximately 2weeks notice. As much as I would have loved someone to appear in a 24hour short notice, I knew requesting in advance would be beneficial to me in the long run. I filled out their information questioner about our home and I was given a rate. Shortly there after I received a confirmation email. Additionally I received a 'gentle reminder' email about 2 days prior to their arrival. It is this attention to details Precision Cleaning provided me that also gave me a window into the quality of service I would expect inside our home. I was not disappointed. Matter of fact I am over the moon. Amber and Suzanne must have magical cleaning wands they use. Bathrooms sparkle, Kitchen Sparkles and those areas you hope no one see's...sparkle. The price I was originally quoted was the price that I paid. Calling in payment was easy. I look forward to seeing Amber and Suzanne, Precision Cleaning Fairies :) in a few weeks again. read more

Tiffany came to my house today for my monthly cleaning. I expressed my concern about a few areas that needed additional care. When she was complete she told me what she had done and my goodness my house was sparkling! I could tell she strives for perfection and really cares about what she does and wants to make the customer happy. Thank you so much Tiffany and I would love to see you come back next month!! Sharon read more

DO NOT USED THIS CLEANING SERVICE. I have used many cleaning services in the past in many homes i have lived in a number of states I have lived in throughout my 26 year military career, and this has to be the worst company I have dealt with. They are not reliable, inconsiderate, incompetent and have extremely dishonest business practices. I believe this business has taken advantage of limitations placed on communications going on right now due to COVID 19 to profit off of customers like myself who may have had contracts with them. I attempted to contact them in a "very timely" manner on a number of occasions to cancel as stated contracted and they made communication to "amend" and or "cancel" service unavailable and preceded with the cleaning service as they had scheduled monthly. Although I refused the cleaning service, the continued to charge me for it anyway. I again messaged to have them contact me regarding cancelling this service, I have yet to hear anything from this company. So I caution, DO NOT DO BUSINESS WITH THIS COMPANY. The one time I did have them to clean my home was a nightmare. The cleaning lady was awful. She barely made a difference cleaning my home. Worst I have ever experienced. I had no words for her when she was done but have a good a day. DO NO USE THIS COMPANY. read more

I have been a 100% happy customer for well over 6 months now. I get my house cleaned every month and they always do such an amazing job; my house always feels brand new again after they're done! They're prices are the most competitive and I'd absolutely recommend them to any of my pickiest friends and family! read more

We had precision clean come out to our house for a cleaning, and I was so impressed with their service! Laundry clean and folded, floors sparkling, and a pleasant lemon scent greeted me when I came home. They even lightly organized. I was pleasantly surprised at the cost for all the work that was done, and I can't wait for them to come back. Would definitely recommend. read more

I've been using their service for a few months and I have to say they keep improving everytime! It's hard to find a cleaning service that will continue great work every time they come through, but Amber really does strive to not only match what she did last time but find new ways to show that she cares about what she does.. Wether my laundry is a little over stacked (single man problems) or I have some dish cleaning issues, Amber seems to have no problem meeting the different challenges and leave my place so much better than the way she found it! Highly recommended if your looking for a clean home to rest every few weeks or so! Management is very helpful as well and are super will to work with you to make sure you get exactly what you are looking for! read more

Scheduled an appointment for a HOUSE move out cleaning. Got the quote, looked great. Then they got there and decided to tell me they couldn't do the amount required because "there was too much dog hair" which I can assure there was not. So instead of getting the house cleaned they only did the master bedroom/bathroom, guest bathroom and kitchen. The kitchen and kitchen appliances did look great but the rest was absolutely not worth the amount I was charged. They gave me the option on going over the time limit they set for 80 extra bucks an hour or call an extra employee in to help at 120 bucks with no guarantee that they would finish the job or go over time. Absolutely ridiculous. The vacuum job was sub par (they didn't even vacuum the edges of the carpet) and I was left with the other half of the house to clean myself on an already crazy busy moving weekend. Glad we rushed packing up and getting the house ready for them. If I could give less stars I would. Don't waste your time or money with them. Do it yourself or hire someone else. read more

We have been extremely pleased with Precision Clean LLC! Over the year that they have been cleaning our home, we have had zero issues. They are friendly, flexible when necessary, and easy to get in touch with through email or phone. The house ends up sparkling clean and smelling fresh every time. Would recommend to anyone who wants a thorough job done. read more

Don't bother! So many better more professional companies. I recommend Class A!!! CALL CLASS A! Way way better! I only went with this company because it was supposed to be cheaper and they could fit me in on the day I needed! Ugh! The girls did a great job in doing a clean out move. However customer service and the business part was a mess!!! I FEEL TAKEN ADVANTAGE OF! I was quoted over the phone PER SQUARE FOOT, $180-$255. The women who books appointments seems very unorganized and all over the place. Although I appreciated her getting me in. My appointment was for 1:30 they emailed me day before and said see you at 9:30 UMM NO! So then when the girls showed up they told me we will tell you the price at the end cause it depends on how many hours we work (what??) Again! NO! I was so busy moving things out I didn't bother to call the office (my bad) I left and came back a few times. I was told twice that the girls would be there from 1:30-5:30. Well they were there until 7:30. On top of that I was charged the full price however i was told I could pay with a cc I'm thinking they had the little swipe things! NO! THE GIRL GRABBED MY CREDIT CARD OUT OF MY HAND and read it to someone over the phone! WHAT? Well the lady kept saying its declined UMMMM NO! So the housekeeper texted her my cc information! WHAT THE BLANK!!!!! Hello privacy laws! Then my bank froze my account because PRECISION CLEANING RAN MY CARD 6 times without putting the zip code in!!! Which caused for more inconvenience. I needed a receipt and couldn't get one until the next day and it just seemed liked whoever was doing the books etc is all over the place. She said she would call me back because I wanted to express concern and she NEVER DID! I think I should get a refund for having to stay 2 hours passed their scheduled slot and for the all the issues and inconveniences! BUT GOOD LUCK TO ME! FAYETTEVILLE DOES NOT KNOW WHAT CUSTOMER SEVICE IS! read more