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    Prado

    2.3 (4 reviews)
    PriceyBridal
    Closed 11:00 am - 5:00 pm

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    Ever After Bridal - NOT my dress, but a beautiful one Gentry picked out at my appointment. I loved it but it was a bit too Boho and itchy for me.

    Ever After Bridal

    4.3(6 reviews)
    8.3 mi

    I had the best experience with Sydney picking out my gown at Ever After Bridal! She listened to…read moreeverything I wanted and all the specifics. The staff's suggestions were so helpful and they helped me find such flattering options!! Their inventory is incredible and their price points are so affordable; I felt so comfortable and the atmosphere is so welcoming & inviting! The first appointment was perfect and helped me narrow it down and the second appointment, I brought my grandmother, mother and sister/maid of honor to narrow down our top 5 choices. We found the perfect gown and a stunning veil -- I couldn't be more thrilled!! Thank you so much for helping me find the dress of my dreams for my big day!

    TL;DR- wonderful initial experience; ordered dress with veil and gloves, dress came in on time,…read morehowever wrong dress was ordered and gloves/sleeves were missing as well. Left a review, but quickly got a call that made things right. Correct dress came in, and Caitlyn threw in my gloves/sleeves for free. 10/10 customer service. I had my first bridal appointment with EverAfterBridal in late January earlier this year. Gentry was my stylist and she was very insightful, considerate, and overall amazing. She helped me find my perfect dress that same day. Memorie was also very helpful and knowledgeable; she got my measurements and also was attentive while I was trying on the dresses. We put in my order and my dress came in sometime in July. I picked my dress up after the Chattanooga store's renovation process and during the Cleveland store's relocation process, so it was ready for a couple weeks before I could comfortably get around to it. When I went to pick it up, I noticed there were no gloves/sleeves with it, so Caitlyn (from the Cleveland location) kindly offered to put in an order for me, but I declined. I was able to try on the dress the next day, but when I unzipped the bag I noticed it was the wrong dress- very similar, but not mine. I knew an honest mistake was made, but because of the "no return, no exchange, no refund" policy, I figured it was pointless to call and try anything, so I left a review saying what had happened. Within 30minutes, Caitlyn reached out to me in a phone call. She apologized for my experience and asked me to send over a picture of the dress I'd actually said yes to, and she said she'd see what she could do and would get back with me. Shortly after, she called me again to tell me the warehouse actually had a few sizes on the floor of my exact dress! She said that if I could bring back in the wrong dress, they'd remeasure me, order my correct dress and have it shipped and there in a couple of weeks (since they're made to order but the warehouse had a few already made). She even offered to throw in my gloves for free because of my experience; I almost started crying happy tears because I had already mentally cut my losses (my wedding was less than 2mos away by that time). I came in the next day for my remeasuring and to return the dress; the ladies that helped me that day were Sydney and Vivian, who were both very sweet and helpful. Almost 3weeks later, they called and said my dress had come in, so I went and Caitlyn helped me try it on, and I left happy with my dress! Here a few weeks later, my gloves/sleeves were in and I picked them up today. Overall, through a chaotic yet wonderful experience, I give the customer service a 10/10. A company is nothing without amazing employees like all of these aforementioned ladies highly recommend EverAfterBridal, either location

    Photos
    Ever After Bridal - After I said yes to the perfect dress

    After I said yes to the perfect dress

    Ever After Bridal
    Ever After Bridal

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    David's Bridal - Text & message between David Bridal customer service dept & me.

    David's Bridal

    2.4(33 reviews)
    1.5 mi
    $$

    We came in here to look for a dress for my matron of honor and my mom for our wedding in September…read more We had an appointment at 4:30 and everyone was so friendly! It did take some time for someone to assist us, but I'm happy to see businesses picking up once again post pandemic. I also understand if they were prioritizing brides over our appointment! Our wait was definitely worth it though, because of our bridal consultant, Suriya!! Suriya was the absolute best. We had so much fun at this appointment! We were all laughing and joking together the entire time. Instead of feeling stressed trying to find the perfect dresses, we felt like we had a party picking between several amazing bridesmaid dresses! Suriya picked several styles for my sister and we ended up choosing one she recommended. We also went with her suggestion of adding a dress belt for an added sparkle! Suriya then set my sister up with an appointment for her alterations which was also very helpful. She got my swatches of all of my bridesmaid's colors and we pulled dresses out in those colors and we all fell in love with the palette!! While we had so much fun shopping for my sister, unfortunately we did not find a dress for my mom. They don't have the best selection for mother of the bride/groom dresses at the moment, especially for plus sizes. I'm not sure if this is because of prom and needing room for prom dresses, but if you're in the market for a mother of the bride dress, maybe consider looking somewhere else. Again, everyone was so nice and made this appointment so much fun! I kind of wish I had another reason to come back to this David's Bridal just to play in all of the dresses with Suriya. She's the best!!

    I do not recommend for alterations. The Woman showed us the…read morefew alterations to be made to the dress. A tuck here, buttons there. The final price for alterations was approximately 700.00. Our daughter is a small girl so I expected to get remnants to me some memory pillows for my daughter. I was SHOCKED when she handed me less than a half a yard of hemline. This was unbelievable to me! I will never return for any business with them.

    Photos
    David's Bridal - TEXT BETWEEN DAVID'S BRIDAL CUSTOMER SERVICE DEPT AND ME

    TEXT BETWEEN DAVID'S BRIDAL CUSTOMER SERVICE DEPT AND ME

    David's Bridal
    David's Bridal - Front of bridal shop

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    Front of bridal shop

    Prado - bridal - Updated May 2026

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