STAY AWAY ...... worst management ever that are never available when calling you get voicemail…read morethat is never returned or after hours line you get transferred out of United States to a call center with rude representative barely speak English and are unable to help with issues , office is never open yet have a ring camera up and you are still are ignored, one maintenance guy for multiple properties ..... DISGRACE

never would recommend Brookshire trace. Apartments lived here for five years. It is continuously…read moregetting worse. No communication with the property management office. You can get no one on the phone. No one does. Repairs is horrible. Do not recommend ever ever.

Honestly, The young…read morelady who showed me the apt was very very nice and pleasant,the apt, was clean and neat. Where the office was located was beautifully landscaped but the out side of the property were down trodden, they definitely need to spruce up the exterior. I might consider but want to look around, see how others in the same price range fair.

STAY FAR AWAY FROM THIS COMPLEX…read more This is by far the worst apartment complex I have ever lived in. From the filthy buildings to the complete lack of concern from management, I regret ever signing a lease here. Where do I start? My dishwasher didn't work when I moved in and it took over two and a half months to replace. My bathtub had been spray-painted white before move-in and has been peeling ever since. My closet doors don't even fit the frame properly. My balcony has rotting wood, exposed screws, and loose planks that feel unsafe to walk on. I reported these issues immediately after moving in and was assured they would be fixed. They never were. They advertise themselves as a "non-smoking community," but that couldn't be further from the truth. My building constantly smells like cigarette smoke and marijuana. After multiple complaints and so-called "investigations," management repeatedly claims there is no issue, yet all of my belongings have a smoke smell engraved into them. Their investigation seems to consist of someone walking into the apartment, taking a quick sniff, and leaving. The air quality is terrible. It took maintenance three weeks and multiple requests just to replace an air filter. The management team should be embarrassed by their lack of accountability and the poor living conditions they allow residents to endure. If they had to live here themselves, they would not tolerate it. The maintenance team is equally disappointing. Requests take weeks or months to be addressed, if they're addressed at all. In some cases, work orders are marked as completed without the issue ever being fixed. Meanwhile, the smoke smell seeps into your clothes, furniture, and belongings, and management couldn't care less. Try asking for any compensation for these ongoing issues and you'll likely be ignored. However, if your rent is one day late, they'll have no problem charging you a late fee. They seem selective about who they choose to help, and residents who raise legitimate concerns are often ignored. I've reported both the property and management company to the City of Philadelphia and the Better Business Bureau due to the poor living conditions and lack of responsiveness. I've come very close to consulting an attorney on multiple occasions. I'm sure this review will receive the standard automated response asking me to contact management so they can "make things right." The reality is that I've been trying to do that since the day I moved in. Take some pride in your jobs. Listen to your residents. Stop operating like slumlords. That's exactly how this property and its management team conduct themselves. Rent here at your own risk.

I really like my apartment, but the responsiveness of the leasing offIce and maintenance makes it…read morehard to live here. In order to have anything done, you have to leave multiple voice messages, email, and in person visits- and you still have to wait months before getting a response. They are quick to move people in, but there is no follow up. This morning at 8am on a Saturday, I was awaken by the maintenance crew hammering, banging or whatever else they need to lay the carpet. There was no consideration that the noise may impact nearby residents, no notice given. I can't recommend these apartments, I've had just about as much as I can take.

The Realities of Living at Northbrook Apartments 1340…read moreStewarts Way, Philadelphia, PA 19154 I moved into Northbrook Apartments in October 2016. Back then, it was a great place to live--clean grounds, a responsive maintenance team, a leasing office that cared, and neighbors who respected one another. Fast forward nearly 10 years, and Northbrook Apartments has become unrecognizable. The once respectable community is now overcrowded and poorly maintained. The leasing office does not seem to care about issues related to parking, trash, or disruptive residents. To be specific: I live on Waterview Lane. Over the years, I've observed multiple one-bedroom apartments housing three to four people, each with more than one vehicle. I live alone, work from home, and own just one car--yet if I return after a certain hour, finding a parking spot is a struggle. Residents are often forced to park in "No Parking" fire zones, where they frequently receive tickets. Maintenance appears to have stopped picking up trash left around the property. I know this because I've personally cleaned up trash around my building several times--items that had been sitting for months. Recently, a pallet of 18 large plywood sheets (8 ft. x 4 ft.) was left in front of my building for months. I emailed the leasing office (Kelly Sellers) about this eyesore and safety hazard, but my concerns were ignored. Eventually, I removed all 18 pieces myself using my pickup truck. Apparently, I'm not just a resident--I also work here for free. The property has become filthy, and the quality of residents has declined. Trash is left in hallways and around dumpsters. (See attached photos for evidence.) My previous neighbor had to threaten legal action just to break her lease without penalty and move far away from here. Unfortunately, I'm stuck for another year or two due to financial obligations before I can escape. I wholeheartedly DO NOT RECOMMEND living at Northbrook apartments. Trust me, I've been here a long time and know what I'm talking about. If you value your sanity, your vehicle, your home, and your peace of mind, I strongly urge you not to move here. Photos attached for reference.

Cory was responsive and helpful with my real estate needs concerning property management of my…read moreinvestment properties. Every concern I had was immediately addressed.

Great service and personable folks to deal with. I definitely would recommend them. It's always…read moregood to try different companies.

Don't move here if you want; well-kept grounds, mice, noise, thin walls, (you can hear your…read moreneighbor's talking), nowhere to park at times. dog poop everywhere. and your rent to increase $100 every year.

I live in rushwood apartments and I'm not happy at all. It is very horrible. They raise the rent…read moreeach month . First I paid 1500$ for one bed room then they make it 1600$ . The mice are in every room. The dishwasher is not working . The washer and dryer are cheap you have to wash your clothes many times to clean it . They don't care about the residents . I keep calling and emailing them but they don't answer. The worest apartment ever . I don't recommend.

Kim was awesome to work with! She is very knowledgeable and will go above and beyond for her…read moreclients. I would strongly recommend working with her as she'll handle all of your real estate needs.

Kim Rock always goes above and beyond expectations for her clients. Kim helped me buy and sell many…read moreproperties - investment and personal. She provides great value to her clients with her great knowledge and professionalism. If any obstacles did arise during the transaction process, she always handled it efficiently and kept us informed. Her dedication to her clients is unmatched; she is recognized as a premier realtor for this reason. She makes you feel as though you are her only client. She gives a 150% to her clients by providing stellar customer service. I can't say enough great things about Kim! I would trust no one else to handle my real estate needs! ~Lauren Conrad

no stars !!!! do not rent from them if you plan on getting your security back .i moved out on july…read more17th 2025, walter , email me with lies stating cleaning & fleas , then stated i owed 2600 . when i have videos of how i left the house , i also have proof that my dog didnt have fleas ( i took him to the vet faithfully). i also have proof fron micheal d . (who has now blocked me ) stated that the last month rent is for my last month of tenancy ( which means you do not pay your last month when your moving out , it was paid before you moved in ). so the rent should have been prorated and returned, not only have they kept my money , since i told them about their selves noone has returned any emails & calls .. this company is thieves and they hate the fact i knew the rules ... i guarantee im not the only one they stole from ,

Useless. Absolutely useless…read more They provide no value. I've filed numerous complaints about continued violations of people on the property and nothing is being done. That's not true, there was something done - my rent was raised. That's correct. I'm paying more in rent despite zero improvements to the apartment - that desperately needs them and no enforcement of the rules I was sure would be abided by by everyone who lives in the building. If you want to live in a property that this company is involved in, don't. Save yourself the headache and look elsewhere. Horrendous from top to bottom.

Jon and his team at Grow Property Management are amazing! Everyone is so knowledgeable, responsive,…read moreand professional. They are extremely professional and very responsive to any questions, issues or emergencies. The team always provide the best solution with any queries. Great knowledge of the Philadelphia market and introduced me to a very good broker too. The team is very stable and approachable. I chose to work with a property management company so I wouldn't need to worry about the day to day direct communications with tenants, especially for time sensitive issues and they have not disappointed. Both my tenant and I were extremely happy with their management techniques and demeanor. I would gladly recommend Grow property to our friends and family.

WARNING: Do NOT waste your time or gas money with this company…read more We drove TWO HOURS to tour a property, only to arrive and find that no one was there. We were not made clearly aware that this was supposed to be a self-guided tour -- and it didn't matter anyway, because the lockbox codes they sent us DID NOT WORK. Every attempt to get help was met with automated responses. When a real person finally stepped in, there was zero urgency. No one offered to come open the door. No one acknowledged that we had traveled hours to be there. We were essentially left on read while standing outside a property we couldn't enter. The response we eventually received amounted to: "Sorry, we're working on it." That's it. Here's what concerns me most: if this is how they handle prospective tenants, imagine how they handle the properties they manage. If I were a homeowner and this company was representing my home, I would consider that a serious breach of fiduciary responsibility. They are not acting in the owner's best interest by making showings inaccessible and unmanageable. This felt like a scam at worst and gross negligence at best. Avoid.

If you want a really really good realtor, come to Burholme Realty. My husband and I are very…read morepleased with the service. My realtor is a contractor himself who is very experienced. He would inform us immediately if a property is in a bad neighborhood or call us right away if there is a good buy on market. Most importantly, he was able to give us an instant estimated cost for remodeling so that we do not go over our budget. He brought expert to assure our doubts. He went above and beyond to save us so much money on our dream home. I highly recommend Burholme Realty to everyone because I know how important it is to have a good realtor who can protect me from frauds and give me a peace of mind through this whole process.