Terrible return policy....25% of purchase price. We have been customers of Christie's for several…read moreyears having spent thousands of dollars as our home built. Recently we went back to select sconces for our bedroom. The items we ordered were not in stock and delivery was delayed four months after purchase. The sconces were not as we envisioned. When we returned them, within one week of receipt, we were told the 60 day return policy starts on the day they were purchased not the day they were received. Although not listed anywhere on the paperwork or order we were told it does appear on the website. Crazy policy, as how is it possible to determine if the item is acceptable prior to receiving it. Last time we will go to this business. See less

Don't order from there if you don't like it you have to pay 25 percent restocking fee if you take…read moreit home for 10 minutes. Don't buy anything that is hanging in the store there is no returns even if you bring it home for 20 minutes and it doesn't go.

We needed a replacement lamp shade and didn't know where to turn when we came across Shades and…read moreLamps of Fletcher. They an excellent and wise ranging selection of shades and helpful support. We didn't think to do this, but definitely bring your lamp with you to help them find your perfect match.

These folks really know their stuff. 1-day repair of a kitchen light was fantastic and done very…read moreprofessionally.

Our architect had provided a basic lighting design but it wasn't comprehensive enough so he…read morerecommended 1 associate design. Loved working with them - great people. Clever designer and sharp as a whip. I think they have changed their company name to Agence.

An actual professional design firm; not an interior decorator that bills themselves as "lighting…read moredesigners". In Chicago lighting designers are practically a dime a dozen but they are scarce in the mountains of NC.

Even though I am a retired plumber, I could not identify my friend's shower valve. I went to…read moreFergusons and within 15 minutes not only did I know the manufacturer I talked directly to the factory rep. The rep is in the process of sending me parts so I can rebuild the faucet. On top of that, he informed that the faucet was still under warranty and there would be no charge! The staff at Fergusons, especially Doris, are excellent and know the the items they sell.

I am building a home in Asheville and have been working with both Tracy(bath fixtures) and…read moreMelissa(lighting) since December 2017. My project is not completed yet but so far it has been a pleasure to work with these professionals at ProSource. Building is a new experience for me and I have found both women to be not only professional but extremely knowledgeable and most importantly patient with me as I navigate the building process. With respect to plumbing and bath fixtures-I have had many many questions and have made several changes and adjustments to my original plans. Tracy has always been available to meet with me, speak by phone or by email to discuss many of my choices and concerns. She has gone above and beyond to help me achieve the "look" and quality I want. At one point after placing my order Tracy discovered a product I loved had been discontinued and she searched high and low to help me find it! What wonderful customer service! With respect to lighting-Melissa has really helped me navigate the confusing world of lighting and fans. She too is extremely knowledgeable and patient. I have had many lighting questions and made many changes to my original selections and Melissa is always available and willing to discuss this with me. She even visited my home build site to ease my mind about my fan dimensions! In summary, the experience of working with Tracy and Melissa at ProSource has made me feel as though I am part of a team whose goal it is to create a beautiful home for me and my husband. I am in the last stages of building and I really can't wait until everything is installed to see all our efforts come together. Thanks ladies!!!

From the owner: A Luxury Plumbing & Hardware Showroom…read more Our Asheville location currently does not have a showroom. It is set to open at the end of 2015. Thank you for your patience.

Our experienced was wonderful with Judy, the front desk receptionist, who made an appointment…read morewith Doris. We had 3 phone appointments and 1 in store appointment. Each appointment was productive and fulfilled my expectation. The key to getting exceptional service is to make the appointment. Trust me you will love the experience. Doris made my plumbing purchase a wonderful experience, that I have recommended a couple of people and my builder. Thank you Judy and Doris you are a dynamic team. we will be back!

Mid December, I ordered and paid Ferguson in full for Dreamline shower doors that were "in stock."…read more By mid January, I was still receiving emails from the Ferguson sales rep that she had not received a tracking number yet, and she could not provide any information on delivery, even though I informed her numerous other vendors promised to have them in Asheville within 5 days. This was clearly not a supply chain issue. Therefore, I contacted Dreamline directly, and I discovered that the order had never been placed by Ferguson. It was only with the direct intervention and follow up from the manufacturer that I finally received the shower doors. Dreamline was fanastic to do business with, and their product is great too. However, I will never do business with Ferguson again.

I've used the services of The Handyman Plan several times. Arthur is professional, responsive, and…read moreprovides excellent advice. He's done painting for me, made custom shelving, installed pantry shelving, created a custom trellis, installed towel bars and hooks. I'm always happy with the results!

Arthur is a great resource to have here in our area. He's prompt, professional, does great work…read moreand is cost effective. I'll definitely use him again!

I reached out to A-American Electric and got a VERY quick response, which I appreciated. I was in…read moreneed of a dedicated outlet in my basement for a treadmill because the power was tripping if I tried using a non-dedicated outlet. The team was able to come out very quickly--next day, I believe--and provide an exact cost for the work. It was a fair price, given their responsiveness. I appreciated how quickly they were able to work, and their level of professionalism. You may pay a slight premium for the services at A-American Electric, but for that premium you are getting timely/transparent service, and a high degree of professionalism.

I replaced the led lights and cans on my approximate 15 foot ceiling. Steve and James came over and…read moredid some pretty precarious high ladder work to change them out, and also change out the dimmer which was probably the cause of prior bulbs failing way too soon as the dimmer replaced was not rated for LED, as it was probably original to the 2005 house. Steve and James were great guys who went above and beyond and made sure everything was 100% and cleaned up. They also suggested work arounds to use the equipment I bought for the job. Shout out to Jeremy who set up the task with me giving me options for how to accomplish the job. It's the 2nd time I've used A-American Electric and both times the electricians were stellar. Definitely my electricians here in Arden.