Requested service online 11/4/23
They No Showed/cancelled 11/9/23, 11/10/23, 11/14/23, plus one I can't remember the date.
Their customer service is abysmal. I needed them to come fix a sink that wouldn't drain in a renter's trailer. They took the job, but either didn't show up, or cancelled the day of, 4 times over a 3 week span. Horrible communication and no consideration for the customer.
They called out of the blue on 11/20/23 and said they could go right then, so I said okay not wanting to miss out on them finally showing up, and set out to find the renters to let them know, but they were not in town, so I had to cancel and made an appointment for the next day.
When they did finally show up on 11/21/23, whatever was stuck in the sink had been there for a month (really gross and I didn't realize the renters hadn't taken care of it another way) so the tech decided the conditions were too gross to do the job. He was there less than 15 minutes and did not fix the problem.
I expected a bill for the 15 minutes, but was instead emailed an invoice for 1.5 hours time at $195. I emailed back and forth with them, explaining that they had the time wrong and that I would not pay that amount for what was done. I've been told that because the GPS says he was there for 1.5 hours that they are billing for 1.5 hours, period. I was also told that no matter what, their minimum charge is $135. I was not told this ahead of time, nor did I sign anything agreeing to this.
So after almost a month of waiting and cancellations, with the sink never being fixed, they are charging $195 and adding interest. They do not care about the service they didn't provide and that they cancelled so many times, nor the fact that their tech was only there for 15 minutes. They will not adjust the bill.
It's really hard to get any type of small job done in Buffalo because no one "has time", but as far as plumbing, don't use Powder River. Call Apex, Desmond, or one of the Scantlings and get on a wait list instead of getting screwed over. read more
