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    Potter's House

    3.0 (2 reviews)

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    Encompass Health Rehabilitation Hospital of Cumming

    Encompass Health Rehabilitation Hospital of Cumming

    3.6(8 reviews)
    36.0 mi

    I'm a 76-year-old woman. Two days after Christmas I slipped from a footstool and landed on a tiled…read morefloor, breaking my hip in two places. Unable to get up, my husband called 911 and I was transported by ambulance to Kennestone hospital. Early the next morning, I underwent surgery to repair my hip. Pending release, I needed to select a rehabilitation facility. The hospital gave us a list of about 10 facilities in the Atlanta area, but the online reviews were largely negative. Fortunately, my family did some fast research, talked to friends about alternative facilities, and Encompass Health and Rehabilitation Hospital of Cumming was the overwhelming recommendation. After several phone calls between my family and Encompass, my surgeon gave me a referral to the Cumming GA facility. A bed opened on New Year's Eve, and I was transported there late that night. The level of care I received was exceptional, and with the treatments from their phenomenal occupational and physical therapists, I was released in 7 days. The entire staff, including medical, therapeutic, and administrative, were excellent. Now at home and with the aid of a wheeled walker plus in-home PT twice a week, I'm continuing to improve. I strongly recommend Encompass Health for anyone requiring similar services due to injury or illness. Go to their comprehensive website (encompasshealth.com) and, if you have any questions, call them at 470-522-4200.

    I understand that everyone's medical needs are different, and people will respond to treatment…read moredifferently based on their own needs and experiences. The following is just a screenshot of my experience with this facility. Firstly, this facility was highly recommended and encouraged by Northside Hospital and their doctors during my mother's unfortunate visit before her discharge. It also had good reviews on Google and other outside sources so I was excited that my mother might be going to the best place for her well-being and to get the help she needed. Upon admission to Encompass, they were taking pictures of any injuries, I assume to cover their own liabilities but also took pictures of her genitals, which is illegal I've learned. She had a bad rash from being hospitalized for 2 weeks and having bouts of diarrhea during her stay at Northside Hospital prior. My mother was at Encompass only a week and this rash on her bum, that they took pictures of, was not treated by this facility during her stay. She was only given a shower by the staff once in that week. Other showers were requested but only got towels with no assistance. The nurses had a lackadaisical and dismissive attitude about the bed & chair alarm as well, often sounding off for more than 10 minutes at a time. The nurses didn't check on her often, I was there regularly for more than 5 hours or more and they didn't even poke their head in the door during my visits. The only time they had any interaction with her was at meal times, medicine times, or when the bed alarm was activated. On another visit, her scheduled therapy was listed until 12:30 and I arrived at 12:20 - she was in her room eating lunch at that time. When asked about it, they said they finished early. If she was capable of doing all they asked, they should fill the remaining time doing supplemental exercises or just walking. Physical therapy, of which this facility prides itself on, "5 hours a day" I was told at first, has not been adequate for my mothers' needs. (The 5 hours I was promised quickly became just 1.5 to 3 hours a day after her arrival.) Also, upon taking in a new patient, the doctors just mirror all the medications and oxygen needs that the hospital had administered prior, without their own evaluation of any kind and without viewing a time-chart of when the medicine was last given. I had instructed the hospital to stop giving her certain medications based on her previous list of allergies and reactions to the meds she was given. Upon entering this rehab facility, they just started them all over again without evaluating the need for them. (The list included anti-diarrhea, one for constipation, psychiatric meds, another for sleeping, 3 different antibiotics - antibiotics given for no reason) After confronting the doctor about this, she reluctantly agreed to stop just one of the psychiatric medications they were giving her to calm her down, only based on my complaint. The oxygen was also unnecessary, (she averaged 92) but she was forced to wear it resulting in a open sore in her nostril. I was told several times that the "respiratory therapist" would need to evaluate the need for the o2 but, to my knowledge, no evaluation was done and only physical therapy monitored the o2 level. I would also expect the case worker would've been in touch with me much sooner and would not have to be tracked down after being there 3 days. I called the main line and the lady who answered was snarky and rude, snapping at me saying, "I need your mother's name, you think". The man stationed at the front desk in the evening seemed to be conducting his own side business on the phone, and this front desk job was just a nuisance to him. I requested an early discharge due to many issues with this facility. Upon confirmation of an early discharge, I was told to be there at 10am. I arrived at 9:30am and My mother was still sleeping, breakfast cold. The nurse said they were unable to wake her for PT or breakfast that morning. "What did they give her last night to put her out like that?", I asked the nurse. That was not usual for my mother to be so groggy, especially at 9:30am. Was this a personal attack for seeking an early discharge? I later saw a schedule from her last day stating that she indeed had therapy when she was not present for it. I guess they just billed it to insurance anyway. I suspect there are others that have experienced similar events and have said nothing. Maybe society has become used to being governed by many questionable practices and has become too forgiving of others instead of correcting bad behavior. Maybe they just don't know they're bad. I just wish people knew and wanted to do the right thing.

    Sovereign Rehabilitation

    Sovereign Rehabilitation

    5.0(2 reviews)
    29.6 mi

    The location has changed from what is listed on Yelp. It is located at:…read more 575 Professional Drive Suite 375 Lawrenceville, GA 30046 Same phone number. My experience at Sovereign Rehab was excellent! I felt like I was going to visit family each time I went, and the rehab was made fun by the atmosphere created. There were people there of different ages and different ailments, and each therapist works with each other for a more complete goal towards independence. My therapist, Zach Hollis, was very knowledgeable in not only my tibia/fibula break, but also medical conditions that could have hindered my success in independence. He wasn't afraid to say if he didn't know the answer to a question (which I appreciated his honesty!) and would either look it up or ask another therapist. He made me enjoy coming, was encouraging, down to earth, yet challenged me to work hard. He also was willing to think outside the box for new ways for me to get better. Loved everyone who works there, and they seriously are so proud of you that it makes you not want to leave once you are discharged! Great experience, and if I ever need physical therapy again, I will choose - and recommend - Sovereign Rehabilitation!

    This place has restored my faith in Physical Therapy. After decades of doing PT for various reasons…read moreand having been left disappointed and feeling no better. I decided to give Sovereign a try because of a rave review from a friend. I was not disappointed! Erica took the time to discuss with me all of my complaints and created a plan specific to my needs! No other place I've been to has ever done that! I was so impressed. She gave me things to do at home and in the course of twice a week for 13 weeks I improved so much! Yes, 13 weeks sounds like a very long time, my initial RX was for 4 weeks, but I was so happy with my amount of improvemended I asked the Dr. for another RX! That's how much I LOVE this place. It was worth every penny of reaching my deductible to continue to be treated here. I've gotten to know most of the Therapists here and adored all of them, they love what they do and it shows. If you've given up on PT, try this place, I bet you won't be disappointed!

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    Sovereign Rehabilitation
    Sovereign Rehabilitation
    Sovereign Rehabilitation

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    Manna Post-Acute

    Manna Post-Acute

    3.7(3 reviews)
    73.0 mi

    Came to visit my step brother who is a resident of Manna Acute Care Facility. I am from out of town…read moreso my review is of my experience for two days of visits. The building is a bit older but is kept up fairly well. The smells of a care home are present but not as strong as some other care facilities that I have been to due to the staff always cleaning. The staff are wonderful and friendly and seem to take great care of their residents. Two people particularly stood out from my visit, Candice who was very friendly and was the one of the primary nurses assigned to my step brother's area. He required a lot of attention and Candice was always very polite and patient and assisted my stepbrother as best as she could. We also met Cam who was also very friendly and seems to genuinely care for the residents. He always had a smile on his face and would give a smile to residents as he passed by them. He told me he loved his job and that he genuinely cared for the residents. It showed watching him work for 2 days during my visits. I rarely post reviews but because I was pleasantly surprised at how awesome this place was, I thought I would write a review to let people know of my awesome experience at Manna Acute Care in Pickens, SC.

    This place doesn't even deserve ONE star. It's the biggest shit hole. My grandmother just left…read moreTODAY. Was told she could walk. NOPE. She's been there for almost two months... what have yall been doing??? Just chomping it up and playing monopoly????? We Came home I mean was she even in rehab and doing therapy?????? Or did you just lay her there in the bed all day????? Not only did you send her home like this. She was severely dehydrated and she told us she asked for water all day yesterday and you failed to bring it to her..She said the care there was awful and everytime we went and spoke to anyone about it we were told it got handled or they don't know what we were talking about-- so she is back in the hospital today.....now let's talk about the facility it smells like the back end of a horse...people in wheel chairs rolling around with their pee bags so full it's spilling on the floor. It's AWFUL. When I say I wouldn't let my dog stay here- I wouldn't. I seriously wouldn't even store barn animals here. I mean just walk in the front doors of this place it's like an adult playground. You have to literally go around a maze of elderly people in wheelchairs chairs to get through the front desk and door and don't forget hold your nose or you'll pass out from the strong smell of piss as you pass through the hallway to make your way to the back to see your family who is in rehab who is clearly not even in rehab they just sit back there in bed...Take your review for yourself once you walk in I mean I literally don't even have to say anything. Oh and by the way they sent us home with someone else's paper work. So that's a HIPAA VIOLATION. They called us wanting us to bring it back up there and so that means we went home with ZERO paperwork for our patient. THINK TWICE BEFORE TAKING YOUR LOVED ONE HERE! I cannot believe we had her there. I honestly will never forgive myself for having her here and I don't know how any of those people that work there even sleep at night. Don't even bother leaving a phone number or commenting back below your sorry or thanking me for my review because you weren't worried about when we were there. This review right here is for all the people who google this place who may want to look into for there loved one it's not for a call back or to hear from you trust me I already know that goes no where with yall.

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    Manna Post-Acute
    Manna Post-Acute
    Manna Post-Acute

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    Potter's House - rehabilitation_center - Updated May 2026

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