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    Recommended Reviews - Pottanat Jancy MD

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    14 years ago

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    Deaconess Cross Pointe

    Deaconess Cross Pointe

    2.0
    (10 reviews)
    1.4 mi

    No continuity of care between shifts. Please do not consider Cross Pointe an option if you have any…read morephysical ailments. They do not have the equipment necessary for several physical problems. AED machines are often located away from the units, which makes them difficult to access when needed. If you are experiencing a medical emergency, you will often have to await orders from a practitioner to send you to the ER, regardless of condition. I highly suggest to find another facility to assist you in detoxing, since it can become dangerous for some patients. Unfortunately, the only access you have to a therapist (or anything close to one) will be the few minutes a day you meet with your practitioner, either a Nurse Practitioner or an MD. The most you will see them will be thirty minutes or so. You will also have a group session with activity therapists, which are one to two hours a day. You have access to nurses, assuming you are assigned a nurse who cares enough to speak with you in a timely manner or is not too busy to speak with you because of their workload. There are techs on the unit, however they are unable to make any decisions concerning your care. I have seen techs attempt to alert nurses about a patient only for them to be dismissed. This is not to say they are all bad. A good portion of staff really care about patients and are passionate about their their work, or, rather, were, before they left due to the lack of communication between staff and management, the abuse of employees, the lack of empathy from management, the dismissal of patient concerns and the environment the newest round of management has created. And please never send a child here. Often they will shove patients in, and fill up a unit that doesn't even have enough chairs for the amount of patients. Children are also often admitted for behavioral reasoning, which has resulted in several patients being arrested from this unit. A truly traumatic experience for other children on the unit. It is not what I would consider a safe environment.

    Very compassionate and helpful staff. I'd recommend them to anyone. Especially Monica, Koy, and…read moreMiss lynn. Wonderful people

    Pottanat Jancy MD - familydr - Updated July 2026

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