There were two sales assistants behind the counter, one with a mask and one without - both at the…read morerear of the small shop. Quite a few people were closely packed around the counter. Addressing the sales assistant without a mask, I explained that I'm a pensioner and that I'm nervous about being around people in small spaces, particularly if they're not wearing a mask.
He told me he had an exemption. I was just about to say something along the lines of, "Oh, fair enough, but I'm still nervous about being in a small space, particularly at my age," but before I had the chance to say anything, he asked me if I could read, and pointed to his badge. Then he told me it was none of his business whether he wore a mask or not, and that I didn't have to come into the shop if I didn't want to. He did go on with the rant, but those were the two main points he was making.
I think it's such a pity that as a customer-facing member of staff he didn't take a moment to empathise with my concerns, that after all are based on genuine reasons to feel threatened by Covid 19, particularly given it's growing. I wasn't being rude or doing anything wrong in asking about the mask, and if he'd just left the matter after he'd pointed out he had an exemption, all would have been fine. But he chose to go on and hammer his points home, and meanwhile I couldn't go anywhere as the other sales assistant was in the process of packing up my goods and getting me the change.
The whole episode was needlessly embarrassing, unpleasant and left a nasty taste in my mouth. I hope he will be more empathetic with the next anxious old lady.