We actually had 3 separate visits for different issues. When Hemlane, a property management…read morecompany, took over our apartment complex things started happening for us. First, after 2 months, the tech from Thornton came to fix our AC, I could see him outside in the heat repairing the unit, he even stayed overtime to finish. Then my garbage disposal stopped working, I hadn't used it since I avoided everything because of the heat. We tried to fix it but only succeeded sending brackish water to the dishwasher. I got some good feedback on how to clean that mess up too. I would day Bruce Thornton runs a great company and has quality personnel. If I ever get a house I will be calling them for support.

Matt H and Mark B were both extremely helpful in replacing my daughter's split HVAC unit. She…read moredepends on remote access and this new one even empowers her with voice control to operate her unit and make environmental adjustments. Don't take the little things for granted, because you might not have them someday. Customer service and installation were exemplary. A+++

Frozen pipe on our washer. Called on Monday afternoon and Charles came the next morning at 8:30 AM…read moreand solved the problem. Definitely would use them again. Courteous and responsive.

I want to say what a fantastic experience I had as Noah…read morediagnosed and repaired my AC unit in stormy weather. He had the exact capacitor required to do the repair. That says so much to me about his employer . Very professional and skilled. Thank you Noah! J&W. JTI BEST in the WEST! I can't wait to tell everyone who needs repairs...I wish you much prosperity with your career Noah!

I'm giving one star only because that's the lowest number available to me. This company has…read morehorrible communication, they are not professionals, and left me and my family hanging without air-conditioning for almost a week. I strongly recommend against using them.

On December 23 I called about having a hot water heater replaced. I've been went to Lowe's to get…read morethe hot water heater they showed up a few minutes after I had arrived at my property. Within an hour and 10 minutes not only was it installed but I had hot water. Great service and very reliable. I don't understand all the negative reviews about this company they did a great job at a fair price. I will definitely use them again and I encourage others to use them as well.

After a week in the hospital in July I came home to a very hot house. I called around and found…read moremyself going back to Nugent mechanical due to their professionalism and pricing. After speaking with them and them understanding my situation they were able to get here the next day. I got a new heating and air conditioning unit and went ahead and had my hot water heater replaced because it was very old. I got a new hot water heater, a new heating and air conditioning unit, a new thermostat and a new friend in Nugent. It is now the end of January and I have had no problems with anything that they did for me. I am still I'll but I am warm. I will never use anybody except for Nugent mechanical and I suggest to anybody needing help with the services they provide to call them first. You will be happy about choosing Nugent. They are kind, courteous, professional and affordable.

Our AC went out Saturday night (late) and Sunday was our wedding day. Since 8:30 Sunday (the 29th)…read moreI called for a technician to come before 2pm when our guests at the house would have to leave to attend our wedding so no one would be home for a technician to get into the residence. It is now Wednesday (June 1st) in the afternoon and we just had a contractor call to come fix the AC. He was unprofessional, blamed the rental company and short with me. I told him we no longer needed him as by the grace of God, another contractor with the same company had already come out Monday since we had an inside contact with and old property manager who was able to get the contractor out to fix the AC in what literally took 10 minutes (capacitor). The contract on the phone this afternoon blamed them being short staffed, behind and having only one technician working on the holiday. Appliances don't take holidays so that was unacceptable. Would not recommend this company as they clearly lack customer services, resources, and care for customers. Thank God we only went 1.5 days without AC in this triple digit heat which otherwise would have been 4 days!! DO NOT USE NUGENT.

I have dealt with possibly hundreds of repair companies throughout my professional career and…read morepersonal life. The two gentlemen that came to work on my air conditioner were two of the most professional, polite people I've had the pleasure of doing business. I highly recommend this business!

They have responded to three service calls under American Home Shield and have not performed any…read moreservice. They might be a value outside of using AMERICAN HOME SHIELD, but not when acting as their agent.

Very fast response. Very fast service. I will definitely recommend and I will use him again…read more Very fast response. Very fast service. I will definitely recommend and I will use him again

From the owner: Discover the difference with M&G Simple Fixes, your go-to handyman in Lubbock. We offer flat rate…read morepressure washing for both residential and commercial properties, ensuring your driveways and walkways are spotless. Our transparent pricing means no hidden fees—just honest, reliable service. Whether you need seasonal home maintenance or commercial cleaning, we've got you covered. Call or text Biram at 806-441-1162 for a service you can trust. Experience the quality and integrity that sets us apart! Free quotes for handyman services!