The only reason for my low rating is the fact that you can no longer CALL them if there is an issue. The local phone number seems to be no longer active. (YELP you might want to update that.) Now EVERYTHING goes through a main 800 number and OH MY GOD will you go around in endless circles with a stupid autobot. I got NOWHERE. Tried saying agent. "you want to speak to an agent yes?" YES. Ok, the agent will need a tracking number. I enter it. Again the agent will need a tracking number blah blah blah... I said I entered it. AGENT. You want an agent yes? YES. We need a tracking number..... and around we go until It says goodbye I will go help another customer and hangs up. HOW INSANE IS THIS?????
Today I will just DRIVE to the local post office and try to figure out why some box is postage due when I paid shipping already. Can't just CALL AND ASK THEM. OH NO. I met the mail lady and she said she would have someone call ME. That was Friday. This is Monday. No call. Another government agency at work for we the people.
Aside from that one thing the mail delivery people have been great, and usually the staff IN the post office are great. Wish I could give that portion a 5 star and just rate lack of communication as dismal. read more