We stayed at the Royal Pedregal in room 4118 for 7-day (Nov22-29, 2024). We stayed here because it…read morewas close to a relative's home. Our room had 2 queen beds and my wife and daughter slept on 1 bed and I slept in the bed closest to the entrance door. I experienced a total of 22 bed bugs bites all over my body. The bed bug bites were consistent over the days we stayed there. We asked to be moved to another room which they did (3117) however we probably brought over the bed bug because they continued to bite me. I spoke with the manager of hotel who only gave me a 1-day comp of room. I purchased cleaning solutions to wash all out clothing and to disinfect our new luggage when we returned to CA which cost $150. We took precaution and bombed our luggage and washed all our clothing, backpacks with hot water and special bed bug detergent. I asked that the general manager call me before I would write this review but after a week of waiting for their call I am posting to help others know to be careful staying at this hotel. The hotel refused to acknowledge this issue, they failed to provide me with adequate compensation for having to move from one room to another or for any monetary compensation for all the items I needed to purchase to make sure I did not bring back bed bugs to my home. The hotel is outdated, the carpet is dark and not clean, the rooms have outdated furniture, plugs which don't work and beds infested with bed bugs. I would never stay here again and would urge others not to stay as well. I give this hotel a 0 with terrible customer service.

I stayed here for 6 nights, and I must say ... I was skeptical considering the hotel's location…read more It's on the south end of Mexico City, about 12 miles from the city center where all the action is. So if you're coming as a tourist, this is probably not the place to stay. But if you don't mind paying for taxis, the hotel offers a luxury shuttle service for 300 pesos wherever you want to go in the DF, each way. In other words, if they drop you off around the city center 12 miles away and you want to be picked up and brought back to the hotel later, they'll come all the way to get you for 300 pesos. Pretty reasonable. I've gotten into Sitio cabs (the ones that don't kidnap you) for 600 pesos to go 3 miles depending on the time of day. Overall, my stay was positive. The rooms are huge, and clean. The breakfast buffet is outstanding, but not included. The weight equipment in the gym is a little dated, but the cardio equipment is fairly new, and the gym space itself is quite large. The wi-fi is free, and the pool area is relaxing, quiet, and well-maintained. So why only 3 stars? Besides the location, the only thing preventing me from giving 4 stars is the room service. Their menu is very friendly toward guests who can't handle the Mexican heat. Club sandwiches, Italian dishes, etc. But I can handle the heat and so I must have ordered the Aztec soup at least 5 times. It is out of this world good! So good, I attempted to get the recipe from the chef before I left, but failed. Que pena! The soup is quite filling, and I could make a meal out of that alone, but after 5 times I think I was ready for a change. On a separate night, I ordered the pasta carbonara. It came without bread so the waiter said he'd go get some and be back shortly. 15 minutes passed and still no bread. In the meantime, I immediately found my pasta to be cold and the bacon burnt. So I called to complain. They wanted to come get my cold dish and heat it up. Nice try. The bacon was burnt so I told them they'd have to re-do it anyway. 15 minutes later they brought me a new dish, which was hot this time, plus bread, plus parmesan cheese, both of which were missing from the first delivery. And this time around, I got attitude from the waiter, and no apology.

My experience at Camino Real Pedregal was overall very positive and especially convenient for the…read morereason I traveled to Mexico in the first place, surgery. One of the biggest advantages of staying there is that the hotel is literally connected to Hospital Ángeles Pedregal through a first-floor indoor walkway. After having surgery, that direct connection made everything so much easier. I didn't have to worry about transportation, traffic, or being out on the street while recovering. It felt safe, seamless, and incredibly practical during a time when comfort and accessibility really matter. I only stayed for a few days, but the customer service stood out right away. The staff was very accommodating and allowed me to check in early, which helped a lot since I was coordinating around medical appointments. Everyone I interacted with was kind and professional. The hotel provides complimentary bottled water in the rooms, which I appreciated. The water quality was good, and having bottled water readily available made it easy to stay hydrated while recovering. In the mornings, they also offer complimentary coffee, tea, and fruit at the front desk -- a small touch, but thoughtful and helpful when you're not feeling up to going far for breakfast. There is a restaurant downstairs in the hotel. It was okay, but I found it overpriced for what it offered. The same goes for room service -- convenient, but definitely expensive. Honestly, I'd recommend walking over to the hospital instead, where there are several food options that are more affordable and offer more variety. Overall, staying at Camino Real Pedregal made my medical trip much smoother. The direct hospital connection and helpful staff were the highlights, and for anyone traveling to Mexico for procedures at Hospital Ángeles Pedregal, the convenience alone makes it a strong option.

Nos hospedamos 11 días en este hotel esperando que cobran como hotel 5 estrellas pero ni un motel 6…read moretiene tan mal servicio los elevadores solo uno servía todos los demás descompuestos que cuando se descompuso se quedo personas atorados por mucho tiempo por foto y el lobby todo parece ser un hotel 5 estrellas ya que es por lo que cobran entras al cuarto y no los puedes creer las alfombras horribles viejas y los muebles viejisimos horribles la TV no es smart y el Internet super malo y no podíamos conectar con el sistema que tienen para que tu de tu celular trasmita a la TV no servía nos mandaron más de 10 personas a tratar de arreglarlo y en esos 11 días de estancia nadie la pudo arreglar y prometieron cambiarnos de cuarto o cambiar la T V y nos mintieron ya que nunca pasó room service fue la peor esperiencia esperar 3 horas para una cena y llega fría y la orden equivocada mande llamar al gerente ya era demasiados incidentes pienso que un hotel de 1 da mejor servicio la decoración del lobby aparenta ser un super hotel el gerente se disculpo mil veces pero nada fue mejor ni tuvimos ninguna devolución o descuento en los 11 días de estancia el día de nuestra salida el gerente vino a disculparce y nos entregó una bolsa con una caja para disculparse no lo puedo creer es una broma o que 6 de disculpa increíble lo único que tiene ese hotel es la locación la malloria del personal no tiene el entrenamiento para atender al público que terrible experiencia comida y hotel $$$$$ había usado Camino Real anterior mente que tuvimos muy buena experiencia pero este hasta una estrella es muy alta no se los Recomiendo ..

I was there for a quick trip to catch up with friends and to go to a concert at the National…read moreUniversity. The front desk staff was fantastic, very helpful and kind. Rooms were very clean, good hot water in the shower. Excellent wi fi as well. Right across the highway from an incredible mall. Would have been nice if there was a small store at the hotel to sell sundries, like tooth paste etc. A very small matter.

El hotel en general se me hace bonito con buena arquitectura. El cuarto esta muy viejo , y se ve…read moreun poco sucio.l con malos acabados

Amazing stay in Acapulco - place is great - top to bottom (of the hill!). Views of the bay cannot…read morebe beaten. Staff is wonderful, helpful, ready to drive you around in their custom jeeps. Food is great - cannot say enough good things. Ideal for couples. Beach club is nice addition, even if a complimentary 10 minute ride away. Walmart is close by too - if you need some basics. Will be back, without a doubt!

We enjoyed our stay here. The neighborhood was nice and safe for us to walk around in, and I…read morethought that it was centrally located to the places that we had planned to visit. There's a Vips on the first floor but also a lot of walkable restaurants and a La Comer, grocery store. The hotel itself was fine, nothing fancy but we weren't really there for much besides sleep. The housekeeping team came daily and refilled our water. The hotel was busy. One of my favorite features was that it doesn't have carpet. Like I said, it's not much but it got the job done and the staff was friendly.

This is an okay hotel. Staff is helpful at times. Surrounding area is not the best. Was just…read moreslashed with dirty still water by a passing bus. Don't be fooled by the claim that this hotel has a laundry inside. It's like dry cleaning, u send ur clothes off and prices are ridiculous. Looks like I will never be coming here again.

The hotel is great. The workers are very courteous and polite. They tried hard their best to…read moreunderstand my poor Spanish. The room was nice and clean. Could not ask for a better room. I recommend booking with breakfast included. The food was good and service was great. The area around the hotel very good; I know many people worry about going to Mexico but I felt very safe walking around. My own thing that is challenging is the buttons for the hotel. They must be too high tech for me because I did have a couple times I just could not press correctly and it took a while.

A very good place to stay. Some reviews talk about slow internet. That is true in the evening…read moreduring high demand. Other than that, it is all good. An amazing staff that goes out of there way to help you. The restaurant is good, the rooms are a good size. The beds are extra firm but comfortable. Showers are big enough for two or more. 24 hour room service is great and not over priced. I can't say enough good things about the staff. The best staff of any hotel I have ever stayed at.

Great experience both times staying at the Westin Santa Fe. Rooms are beautifully renovated and…read moreimpeccably clean. Staff is first rate. Conveniently located. Also a big fan of the on-site restaurants. On-site spa is great and guys have free access to the sauna and hot tub there. For Bonvoy platinum or above ... Westin Club here is killer! Lost a star because the fitness center is good but not great.

Had a great time in Mexico City. The W is a great hotel. People are friendly and helpful. However…read morethe pool sucks not a pool. More like a big 3.5 foot bath. The Jacuzzi I could not get into because it's reserved???? The gym was great.