I stay here every month, its like my Mexico City apartment. The staff is great, prices are on par,…read moreand the hotel is a nice open air concept. All main staff speak english. The service in the restaurant is a bit slow and unpredictable, however you can walk to many other places to eat if the hotel is not your fancy. Sometimes the rooms are broken, e.g. no heat/ac, jacuzzi tub not working, steam room not working, but they are improving on this as it seems it happens less and less each year. As Adam D. says this might not be the best tourist hotel, but a "short" Mexico City cab ride will get you where you need to be, or book a tour guide. I truly love this place and honestly can't wait until that time of the month arrives when it pack up and head out to Mexico City.

We stayed at the Royal Pedregal in room 4118 for 7-day (Nov22-29, 2024). We stayed here because it…read morewas close to a relative's home. Our room had 2 queen beds and my wife and daughter slept on 1 bed and I slept in the bed closest to the entrance door. I experienced a total of 22 bed bugs bites all over my body. The bed bug bites were consistent over the days we stayed there. We asked to be moved to another room which they did (3117) however we probably brought over the bed bug because they continued to bite me. I spoke with the manager of hotel who only gave me a 1-day comp of room. I purchased cleaning solutions to wash all out clothing and to disinfect our new luggage when we returned to CA which cost $150. We took precaution and bombed our luggage and washed all our clothing, backpacks with hot water and special bed bug detergent. I asked that the general manager call me before I would write this review but after a week of waiting for their call I am posting to help others know to be careful staying at this hotel. The hotel refused to acknowledge this issue, they failed to provide me with adequate compensation for having to move from one room to another or for any monetary compensation for all the items I needed to purchase to make sure I did not bring back bed bugs to my home. The hotel is outdated, the carpet is dark and not clean, the rooms have outdated furniture, plugs which don't work and beds infested with bed bugs. I would never stay here again and would urge others not to stay as well. I give this hotel a 0 with terrible customer service.

My experience at Camino Real Pedregal was overall very positive and especially convenient for the…read morereason I traveled to Mexico in the first place, surgery. One of the biggest advantages of staying there is that the hotel is literally connected to Hospital Ángeles Pedregal through a first-floor indoor walkway. After having surgery, that direct connection made everything so much easier. I didn't have to worry about transportation, traffic, or being out on the street while recovering. It felt safe, seamless, and incredibly practical during a time when comfort and accessibility really matter. I only stayed for a few days, but the customer service stood out right away. The staff was very accommodating and allowed me to check in early, which helped a lot since I was coordinating around medical appointments. Everyone I interacted with was kind and professional. The hotel provides complimentary bottled water in the rooms, which I appreciated. The water quality was good, and having bottled water readily available made it easy to stay hydrated while recovering. In the mornings, they also offer complimentary coffee, tea, and fruit at the front desk -- a small touch, but thoughtful and helpful when you're not feeling up to going far for breakfast. There is a restaurant downstairs in the hotel. It was okay, but I found it overpriced for what it offered. The same goes for room service -- convenient, but definitely expensive. Honestly, I'd recommend walking over to the hospital instead, where there are several food options that are more affordable and offer more variety. Overall, staying at Camino Real Pedregal made my medical trip much smoother. The direct hospital connection and helpful staff were the highlights, and for anyone traveling to Mexico for procedures at Hospital Ángeles Pedregal, the convenience alone makes it a strong option.

This hotel is conveniently located near my customers office. The check in process is slow and u…read moreneed to be really patient. Otherwise nothing much to complain. And I like to staying here.

I was there for a quick trip to catch up with friends and to go to a concert at the National…read moreUniversity. The front desk staff was fantastic, very helpful and kind. Rooms were very clean, good hot water in the shower. Excellent wi fi as well. Right across the highway from an incredible mall. Would have been nice if there was a small store at the hotel to sell sundries, like tooth paste etc. A very small matter.

Amazing staff. This hotel never disappoints. Great location for the southern part of CDMX. My wife…read more& I stay here often.

Amazing stay in Acapulco - place is great - top to bottom (of the hill!). Views of the bay cannot…read morebe beaten. Staff is wonderful, helpful, ready to drive you around in their custom jeeps. Food is great - cannot say enough good things. Ideal for couples. Beach club is nice addition, even if a complimentary 10 minute ride away. Walmart is close by too - if you need some basics. Will be back, without a doubt!

We enjoyed our stay here. The neighborhood was nice and safe for us to walk around in, and I…read morethought that it was centrally located to the places that we had planned to visit. There's a Vips on the first floor but also a lot of walkable restaurants and a La Comer, grocery store. The hotel itself was fine, nothing fancy but we weren't really there for much besides sleep. The housekeeping team came daily and refilled our water. The hotel was busy. One of my favorite features was that it doesn't have carpet. Like I said, it's not much but it got the job done and the staff was friendly.

This is an okay hotel. Staff is helpful at times. Surrounding area is not the best. Was just…read moreslashed with dirty still water by a passing bus. Don't be fooled by the claim that this hotel has a laundry inside. It's like dry cleaning, u send ur clothes off and prices are ridiculous. Looks like I will never be coming here again.

The hotel is great. The workers are very courteous and polite. They tried hard their best to…read moreunderstand my poor Spanish. The room was nice and clean. Could not ask for a better room. I recommend booking with breakfast included. The food was good and service was great. The area around the hotel very good; I know many people worry about going to Mexico but I felt very safe walking around. My own thing that is challenging is the buttons for the hotel. They must be too high tech for me because I did have a couple times I just could not press correctly and it took a while.

A very good place to stay. Some reviews talk about slow internet. That is true in the evening…read moreduring high demand. Other than that, it is all good. An amazing staff that goes out of there way to help you. The restaurant is good, the rooms are a good size. The beds are extra firm but comfortable. Showers are big enough for two or more. 24 hour room service is great and not over priced. I can't say enough good things about the staff. The best staff of any hotel I have ever stayed at.

Great experience both times staying at the Westin Santa Fe. Rooms are beautifully renovated and…read moreimpeccably clean. Staff is first rate. Conveniently located. Also a big fan of the on-site restaurants. On-site spa is great and guys have free access to the sauna and hot tub there. For Bonvoy platinum or above ... Westin Club here is killer! Lost a star because the fitness center is good but not great.

Had a great time in Mexico City. The W is a great hotel. People are friendly and helpful. However…read morethe pool sucks not a pool. More like a big 3.5 foot bath. The Jacuzzi I could not get into because it's reserved???? The gym was great.