I had a positive experience at this location last week. I scheduled an appointment in advance and…read morewas able to fill out necessary paperwork online. My appointment time was at 9:20am. There was plenty of parking. I was directed through text to "check-in" online once I arrived on site and given a QR code to scan at the kiosk for my ticket number. When it was my turn, my ticket number appeared on the screen in the front of the room and I was also texted. Once I went to the window, I showed the necessary documents to the employee, she gave me a receipt and was told I would get my new social security card in 2 weeks. I was out in less than 5 minutes. Very easy.

1/5 -- Extremely Frustrating and Unacceptable Experience…read more I am extremely disappointed with the service I have received at the Social Security office in Concord. I have been trying since the beginning of this year to get what should be simple documentation processed, and after multiple attempts, I still have not been able to get the help or resolution I need. Today, September 9, 2026, at approximately 9:57 AM, I specifically asked to speak with a supervisor because the issue has been going on for months. Instead of contacting the supervisor or explaining a clear process for speaking with one, I was repeatedly denied the opportunity. I even asked what I needed to do in order to speak with the supervisor, and they still would not call or notify the supervisor that I was requesting assistance. What made the experience even worse was the security guard on site today. The interaction was extremely rude and disrespectful at a time when I was simply trying to get assistance with an issue that has remained unresolved for most of the year. It is unacceptable that someone can spend months trying to resolve a documentation issue and still be unable to get meaningful assistance or even speak with a supervisor after specifically requesting one. People come to the Social Security Administration because they need help with important matters, and they deserve to be treated respectfully and given clear answers. This has been one of the most frustrating experiences I have had with a government office. I hope management at the Concord location reviews how situations like this are being handled and takes these complaints seriously.

My husbands disability social security packet arrived in the mail, with duplicates and we were not…read moresure if we had to fill out the 14 pages ( times two) and also didn't know how to answer a couple of things. Rather than call, we live close to this office so we decided to go in person. The security guard was super nice and friendly asking us what we came in to do and if we had an appointment. We did not, so we had to take a number and wait about 20 minutes or so. He was so kind and helpful to all, greeting them ad they walked in, and saying "ok have a great day" as they walked out. The lady that we saw was patient snd explained everything to us. We were only supposed to get one set of pages 1-14 and she entered all the answers into the system that we had already done, and as for what we needed clarification on, she was very helpful and cleared it up. 5 stars for her! She said we should expect to see another set of pages come in the next couple of weeks and if we had more questions to come and see her! A lot of it was repetitive, we had no problem filling it out, but my husband did go in person to turn it in rather than put it in the mail. ( This was right during the primary voting so we didn't want it to be delayed). This is a very long review , but I hope it encourages someone to go in, and get help or clarification on SS paperwork.

I visited on 2/25/26 for some assistance, My experience at…read morethis location was pleasant, the wait was a little heavy, yet the place was tranquil, clean; the staff friendly and aware of everyone's needs. Their security guard on point, alert and in great service, he called me out when I was too close to the check in, unaware, he pointed to the red sign and politely asked me to wait further back to respect the privacy of others, he would assist the elderly when they couldn't hear the muffled audible calls or see the screen. I was deeply moved by all of this, and am grateful for the security and experience. Since I came in a little late I wasn't able to complete my appeal due to consideration for closing, yet I believe her name was Betty or Becky printed out all the steps and paperwork needed, I am grateful for she have the best service due to her limitations.

they canceled my medicaid despite my clearly still qualifying. i tried to reason with them and…read morepoint out the many reasons (rules and regulations) why I still qualified over many conversations with multiple employees including 'supervisors', but they refused to listen and literally just said if i didn't like it, i could request a hearing. well i did, and the judge immediately sided with me and pointed out to them that their 'evidence' that they used to try and defend their canceling my insurance actually proved exactly why it should not have been cancelled in the first place. great job guys. Edit: Now they've retaliated by closing my benefitscal account, cancelling my ebt card, and took a long time to process a change that would result in higher benefits. And although I know it's in my file that I use TTY, workers keep spam calling me via voice call, even in response to emails I've sent specifically asking them to use TTY compatible device/service, like it really seems like some sick joke! and I complained about this to the "ADA Facilities and Public Access Coordinator" and all she said was "I am not clear exactly what the problem is at this point" and "I am not clear exactly what this issue is." The *ADA Facilities and Public Access Coordinator* is not clear what the problem is when it's in my records that I use TTY and workers keep calling me via voice, even though they know I use TTY (as they are also responding to emails specifically noting this)?? THEN GET ANOTHER JOB! I'm "not clear" how ANYONE could not understand what the problem is when county workers insist on calling via voice to someone who's noted to use TTY, let alone an ADA officer!

They are amazing here! So sweet in person and over the phone. They make it quick and easy, but also…read morekeeping a smile on their face and a positive great attitude all around. The entire process has been great! Thank you and keep up the great work.

The first thing that comes to mind about this city, Hallmark. It's such a cute and quaint beachside…read moretown. I have friends that have properties here which is a major plus for me. Gives me a reason to stay and check this place out. Of course what makes it sweet, we happened to be in town during the Fourth of July. Imagine a place you would see in a movie of a small town, it's here. Even arriving in the evening, it's not something you see back in the big city. Driving into town, the main strip of downtown, there were rows and rows of chairs and other items left out on the street. Reserved spot for the parade that was happening along the strip. And the park at the entrance had blankets and towels just laying out all day and night. You would never see something like that back in LA. It'll be gone by the time you get back. The main strip is basically the heart of town. Cute boutiques, mom and pop shops, a couple of amazing bakeries, bars and restaurants. Just browsing each stores and walking in, you literally feel like you're in a hallmark movie. And just the next block over, the waterfront. Catching the sunset after dinner or walking along the path, it's nice to experience something completely different from the hustle and bustle of the city. Just like your tiny town, places do close early. Restaurant tend to be closed around 8/9pm depending on where you are. We only checked out the main strip of downtown as the property was literally steps from it. Everyone was so friendly. We also happened to be there when the farmers market was happening. Thursday late afternoon was when it was held towards the end of the road. Vendors with their trinkets, baked goods, fresh fruits and vegetables and so on. Also a good amount of food stalls on hand. It does bring the people into town. From my first experience, I would say this city is so cute. Definitely will be back again, hopefully soon. And to see chairs just on the sidewalk overnight to reserved a spot, it was quite something. People respecting others properties.

We came to benicia for a dog meet up. I was a little hesitant to drive this far North. Most of what…read moreI know about benicia is from the news,and it's usually bad. It turns out that they have a really nice part of town near the marina. Plenty of restaurants and shops. I will definitely be coming back. Too bad it gets such a bad rap from all the refinery mishaps

Filled out an application online to change my last name. It states to drop off paper work and save…read moretime by making an appointment. It does not state on website that they will only see you to show documents with an appointment. Wasted my time going in only to be told I needed an appointment. Spoke to speak to the manager Karina V and she never came out. Left after waiting for 20 min. They were looking at me through their window but didn't come out. I wanted to show them what the website stated as to prevent further issues with other people. It's unfair to the people that come in following directions that their website provides.

This is a review for the Richmond, CA Social Security Office. I have been there twice, and both…read morevisits were A+ experiences. Here are some tips for success: 1- Call the SSA's 800 # to make an appointment for this office. At the same time ask the person what you should prepare to bring with you (forms, id, other members of the family, etc etc); 2- Arrive for your appt 10 min early so you have time to get through the security check (similar to TSA at airport). There is plenty of FREE Parking there! 3- Be kind to the security check people -- they're just doing their job. 4- Have everything in hand for your appt, so when you're called to go to a Window, you're ready. They will first ask for your ID. 5- Both times I visited this office, the window agents were first rate. They answered all my questions and gave me tips on how to proceed afterwards. I really appreciate the competence + excellence of all the people I've interacted with here.

Have you ever heard horror stories about building permits? Ever hear of a city that doesn't…read moreactually enforce permit process of a contractor? Ever hear of a city that allows a contractor to supply their own inspectors to eliminate oversight of construction process by the city? Ever hear of a city building department that has no responsibility to it's citizens? Answer yes to one or more and you could be talking about the fair city of Benicia.

Simple single story room edition on the back of the house "horror story." Benicia Building…read moreDepartment selectively picks out two hours open to the public 8:30 - 9:30 am and 1 - 2 pm; revolving door of employees; reiterates i.e. Historical Review "Not Required" then someone randomly decides the room addition, located in the back yard, not visable from the front of the house that does not have historical value in appearance and NOT within the HISTORICAL AREA needs a Historical Review. Jeez..

I attended an art reception at is this great old school house. When I walked though the gabled…read moreportico and up the interior stairs I could smell the perfume of old wood. The rooms with the large windows were a perfect location for an art show. There are other events held at this delightful school that has been renovated as a community center

Interesting, old building. People are working hard to preserve it. Great town, too.read more

I came here on a Monday morning, and the place was empty. There's a directory just as you enter, so…read moreit was easy to find where to go. They have veteran services on the first floor, and vital records on the second floor. It was a little eerie walking through empty hallways with shut doors. But I made my way to the second floor and see the door for vital records. The door was closed, but the sign says to come in. The waiting room is very small with about 5 chairs. The person at the window was very helpful, took my request, accepted my payment, and came out a few minutes later with the documents. Everything took about 10 minutes in and out. They are located in Martinez, across the street from some condos. There's a parking lot, and the place reminds me of the DMV but less cars and people. Overall, a quick and easy experience.

Can you have an inspector come to the bathrooms here at 99 Ranch Market located at 1795 Willow Pass…read moreRd Concord, CA 94520? The bathroom is always filthy, wet, slippery, urine like odor. This is a health hazard, because if the bathroom is this filthy I can't imagined if the employees even wash their hands before they return to work. The employees are not cleaning routinely .

A few months ago this tipsy jackass with the snake tattoo on his stomach slipped and broke several…read moreribs. The Crockett - Carquinez fire department arrived lickedysplit and helped carry him down several stairs to an ambulance. Thank You! I will be looking for that boot carrying fireman taking donations at the corner of Second and Pomona and I encourage you to do so as well.

Stopped by today to see some of the rigs at this station especially the new truck. Was greeted by…read moresome of the friendliest firefighters I've ever met. A great group of guys. I hope to come back soon for another visit, and I am looking forward to serving with them in the future.