TLDR: You are required to set up appointments for all visits now…read more After attempting to apply online (which didn't work) I happened to be in the area for the DMV so I figured I'd walk over as it's not stated anywhere online that you must have an appointment. When you get there the loud speaker announcement states they have appointments available within 5 days. I almost laughed because it's wildly inaccurate. I'd booked an appointment a few days before for the first one available - almost 3 weeks out. Even if you go by business days, it's not close to being accurate. Currently they'll let you sign in, get a number, wait for 30 minutes, then call your number, and at your window you'll be told to make an appointment and they'll refuse to help you further. It's absolutely bonkers and I've never seen anything like it. After I was told I could wait an additional 3-4 hours for the possibility of speaking with someone, I asked if like the DMV they could text me when someone can speak with me. No. No, they don't do that either. I left. I will say I ended up googling and found a great thread that talked about the different processes people have used to get into their non-working SSA accounts. I tried a few of them and was finally able to log in via IDme on an incognito window so I could download a statement of my account, which solved about half of what I needed. Overall, it was a pretty awful and extremely inefficient experience all around. Definitely would not recommend.

You guys waste peoples time. When I came the last time to get proof of my appointment etc I was…read moretold to bring my homeland security and whatever documents, ID etc. I let them know that my resident alien card was stolen and that WAS OKAY as long as I had papers from homeland security with the number etc. I have recieved a SS card from here before and even brought my married SS Card that I had recieved from here as well. When I asked for proof of my appointment to show my job you guys blacked out my SSN for what? Come today and the Asian lady tells me at window 8 I can't take your documents sat there for how long looking at the computer and when I handed her my stuff and my OLD social security from when I was married say I can't take none of these. I need your resident card. I told her I told them it was stolen when I made the appointment I am in the process of getting my citizenship I was just told since my father was a US Citizen and served in the navy I havr to file for my citizenship. In the process of this now then the lady was like I don't know if you're going to be approved. I was llike excuse me? She said oh I'm sorry I just need the card. They should of said that to me so I could pull it up online with the number and whatever expiration date she said she needed. You had me come here to waste my time and be rude about it. I've should of known better to come here because when my mother passed away I came here to give her death certificate and the Hispanic man who called my number told me I don't need to take that from you the mortorary will send all of that to us. Okay I was there with it reporting her death. Just a waste of time here

I visited on 2/25/26 for some assistance, My experience at…read morethis location was pleasant, the wait was a little heavy, yet the place was tranquil, clean; the staff friendly and aware of everyone's needs. Their security guard on point, alert and in great service, he called me out when I was too close to the check in, unaware, he pointed to the red sign and politely asked me to wait further back to respect the privacy of others, he would assist the elderly when they couldn't hear the muffled audible calls or see the screen. I was deeply moved by all of this, and am grateful for the security and experience. Since I came in a little late I wasn't able to complete my appeal due to consideration for closing, yet I believe her name was Betty or Becky printed out all the steps and paperwork needed, I am grateful for she have the best service due to her limitations.

I have had a couple of occasions where I needed in-person appointments here. Both times, and with…read moretwo separate representatives, I had excellent experiences. They were friendly, efficient and knowledgeable. Both my issues were completed quickly and positively.

they canceled my medicaid despite my clearly still qualifying. i tried to reason with them and…read morepoint out the many reasons (rules and regulations) why I still qualified over many conversations with multiple employees including 'supervisors', but they refused to listen and literally just said if i didn't like it, i could request a hearing. well i did, and the judge immediately sided with me and pointed out to them that their 'evidence' that they used to try and defend their canceling my insurance actually proved exactly why it should not have been cancelled in the first place. great job guys. Edit: Now they've retaliated by closing my benefitscal account, cancelling my ebt card, and took a long time to process a change that would result in higher benefits. And although I know it's in my file that I use TTY, workers keep spam calling me via voice call, even in response to emails I've sent specifically asking them to use TTY compatible device/service, like it really seems like some sick joke! and I complained about this to the "ADA Facilities and Public Access Coordinator" and all she said was "I am not clear exactly what the problem is at this point" and "I am not clear exactly what this issue is." The *ADA Facilities and Public Access Coordinator* is not clear what the problem is when it's in my records that I use TTY and workers keep calling me via voice, even though they know I use TTY (as they are also responding to emails specifically noting this)?? THEN GET ANOTHER JOB! I'm "not clear" how ANYONE could not understand what the problem is when county workers insist on calling via voice to someone who's noted to use TTY, let alone an ADA officer!

They are amazing here! So sweet in person and over the phone. They make it quick and easy, but also…read morekeeping a smile on their face and a positive great attitude all around. The entire process has been great! Thank you and keep up the great work.

We came to benicia for a dog meet up. I was a little hesitant to drive this far North. Most of what…read moreI know about benicia is from the news,and it's usually bad. It turns out that they have a really nice part of town near the marina. Plenty of restaurants and shops. I will definitely be coming back. Too bad it gets such a bad rap from all the refinery mishaps

Waterfront city where a bridge goes right into it. Views in the city can be stunning as there is a…read morelittle elevation to it here and there. Probably an overlooked city that people might dismiss just because it is on the other side of the bay - I suppose if you commute to San Francisco from here you'd have to cross two bridges. I mostly drive through Benicia but on a few occasions I've visited and had a chance to look around. And when I did I was impressed with what I saw. Once I even bought a car in this city. All good memories and overall a pleasant city to be in. I suppose I'm partial to any city that is near ocean water.

This is a review for the Richmond, CA Social Security Office. I have been there twice, and both…read morevisits were A+ experiences. Here are some tips for success: 1- Call the SSA's 800 # to make an appointment for this office. At the same time ask the person what you should prepare to bring with you (forms, id, other members of the family, etc etc); 2- Arrive for your appt 10 min early so you have time to get through the security check (similar to TSA at airport). There is plenty of FREE Parking there! 3- Be kind to the security check people -- they're just doing their job. 4- Have everything in hand for your appt, so when you're called to go to a Window, you're ready. They will first ask for your ID. 5- Both times I visited this office, the window agents were first rate. They answered all my questions and gave me tips on how to proceed afterwards. I really appreciate the competence + excellence of all the people I've interacted with here.

Filled out an application online to change my last name. It states to drop off paper work and save…read moretime by making an appointment. It does not state on website that they will only see you to show documents with an appointment. Wasted my time going in only to be told I needed an appointment. Spoke to speak to the manager Karina V and she never came out. Left after waiting for 20 min. They were looking at me through their window but didn't come out. I wanted to show them what the website stated as to prevent further issues with other people. It's unfair to the people that come in following directions that their website provides.

Have you ever heard horror stories about building permits? Ever hear of a city that doesn't…read moreactually enforce permit process of a contractor? Ever hear of a city that allows a contractor to supply their own inspectors to eliminate oversight of construction process by the city? Ever hear of a city building department that has no responsibility to it's citizens? Answer yes to one or more and you could be talking about the fair city of Benicia.

Simple single story room edition on the back of the house "horror story." Benicia Building…read moreDepartment selectively picks out two hours open to the public 8:30 - 9:30 am and 1 - 2 pm; revolving door of employees; reiterates i.e. Historical Review "Not Required" then someone randomly decides the room addition, located in the back yard, not visable from the front of the house that does not have historical value in appearance and NOT within the HISTORICAL AREA needs a Historical Review. Jeez..

I attended an art reception at is this great old school house. When I walked though the gabled…read moreportico and up the interior stairs I could smell the perfume of old wood. The rooms with the large windows were a perfect location for an art show. There are other events held at this delightful school that has been renovated as a community center

Interesting, old building. People are working hard to preserve it. Great town, too.read more

I came here on a Monday morning, and the place was empty. There's a directory just as you enter, so…read moreit was easy to find where to go. They have veteran services on the first floor, and vital records on the second floor. It was a little eerie walking through empty hallways with shut doors. But I made my way to the second floor and see the door for vital records. The door was closed, but the sign says to come in. The waiting room is very small with about 5 chairs. The person at the window was very helpful, took my request, accepted my payment, and came out a few minutes later with the documents. Everything took about 10 minutes in and out. They are located in Martinez, across the street from some condos. There's a parking lot, and the place reminds me of the DMV but less cars and people. Overall, a quick and easy experience.

Can you have an inspector come to the bathrooms here at 99 Ranch Market located at 1795 Willow Pass…read moreRd Concord, CA 94520? The bathroom is always filthy, wet, slippery, urine like odor. This is a health hazard, because if the bathroom is this filthy I can't imagined if the employees even wash their hands before they return to work. The employees are not cleaning routinely .

A few months ago this tipsy jackass with the snake tattoo on his stomach slipped and broke several…read moreribs. The Crockett - Carquinez fire department arrived lickedysplit and helped carry him down several stairs to an ambulance. Thank You! I will be looking for that boot carrying fireman taking donations at the corner of Second and Pomona and I encourage you to do so as well.

Stopped by today to see some of the rigs at this station especially the new truck. Was greeted by…read moresome of the friendliest firefighters I've ever met. A great group of guys. I hope to come back soon for another visit, and I am looking forward to serving with them in the future.