I had a horrible shifting issue on my Cummins diesel truck and I took it to Rapids Transmission and…read morethey diagnosed it and repaired it and now my truck shifts better than ever. Definitely very satisfied. They even waved the diagnostic fee because I had them repair what they found. They showed me the bad parts , offered me multiple part options and multiple payment options and keep me updated every step of the way. Definitely 5 star review. Highly recommend this shop to everyone. Thank you so much Rapids Transmission!

From the owner: Family owned auto repair shop specializing in transmission rebuilds, engine repair, and general…read moreautomotive repair.

Service has not been the same conscientious and trustworthy service as it was six months ago when…read moreDoug the heart and business manager retired. I used to trust them but no longer. Going somewhere else now

Scheduled my car for a muffler issue. They took a look at it, fixed it in about two minutes at NC…read more Turns out it was something I could have easily done on my own. I appreciate their honesty. I'll be going back for future repairs.

Be very careful when doing business with this place. They built my turbo 350 and it lasted 30 days…read moreand the same thing happened again that they said was wrong with the first time. I bought the car with an issue and the guy before me had it rebuilt by them 5 years prior so i thought the last owner was hard on it. The owner would not even come out and talk to me; he had the clerk handle it. I asked where is the help and she said right there less labor; i said yeah now the parts are more and the price is the same. Told me to bad that's all we are doing for you do you want your car back. After talking with other people in town they said they had the same things happen; some were tranny's and some were simple oil changes that they would not stand behind when they left an oil plug loose.

I would rate 0 stars but I can't. They rebuilt my transmission in my 2010 Chevy Duramax with the…read moreAllison tranny and on the way home the tranny blew. Called them and they said it was my fault. I didn't go over 60 mph on the way home and I only live 20 miles from the shop. Don't recommend at all. Could of done a better job with my eyes blindfolded. The service is absolute s*^#!!

I will never buy another vehicle from these crooks for as long as I live. Sell vehicles that are…read moremessed up and then when called out on it tell you there is nothing they can do. Tell you that a vehicle you bought in the middle of summer the reason the heat doesn't work in October is because you used the air conditioning too much. I will tell all my friends and family and anyone else who ever even thinks about going through this company to not just walk away but run away from these crooks. These are the people that give the car salesman their sleazy stereotypical characterization.

we bought a truck from these guys and once we got it delivered we discovered they had sent us a…read moretotaled out vehicle. They will not help us in anyway they wont answer our phone calls or emails. They refuse to give us their surety bond number so we can file a claim. These guys will lie to you until you buy from them once you buy their product your on your own. would never do business with people like this.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

Been going to Austin's for years. Honest straightforward mechanic. Won't do anything that's no…read moreactually needed. Always gets me in quickly when needed. Fairly priced.

had my car in at austins did very good job at great priceread more

Dave and his crew have always been reasonable and accommodating…read more I have never had a complaint.

If I could give less than one star I would…read more We took our car here last month to have what we thought was the alternator replaced. It turned out it was the battery needing to be replaced. They called and tried to push more services on top of what was already being done and when we declined those they continued to push. Well we got the car back and it was quite obvious that they did not test drive the car to make sure it was ok because as we were driving it, it began to stall out every time we slowed down/stopped. As we are a limited budget family we could not have this "new issues" worked on until this month and so took it to our regular mechanic to have it fixed and turns out this place left a vacuum hose disconnected and that was causing the stalling. So we ended up having to pay $125 to fix their incompetence. Honestly they should be responsible for that $125 that we had to pay. DO NOT GO TO THIS PLACE EVER TO HAVE YOUR VEHICLE WORKED ON. If you do not buy into everything they want you to have done they will mess up your car so you have no choice but to pay more money to have things fixed.

Peggy saved the day on what started as a stressful morning. I've only had good experiences at this…read morelocation. The service has been fast, friendly & trustworthy. I honestly wouldn't take my car to anywhere else here in Wis Rapids.

Had my Brakes in for front brake service and had to bring back due to burning smell. They did…read moreadditional work but, still smells. Going to have to return yet again for a third time as something wasn't done correctly.

I've always had really good service here and they do a good job of telling me when I don't need to…read moredo extra services. The few times that I have try to DIY it with my family, I've regretted it because it ended up costing me more in the long run due to lower quality skills that carried consequences. Lesson learned? Sometimes it's worth it to pay a little bit extra for a professional to handle it.

Really came through for us,when the problem with our vehicle turned out to be more complicated that…read moreexpected. They were ablevto get things back to normal in a reasonable time, and went above and beyond as far as customer service.