Rude Service from the Owner
I have been to this local nursery many times in the past, but yesterday's experience will mean it is my last.
I wanted to purchase some small tomato plants and in the relevant section, numerous signs advertised 3 seedlings for $18, so I selected 3 and went to the counter to pay. I was advised that the cost was $26. I questioned this based on the advertised signage and was informed that I had selected plants that were not part of the advertised special. I believe that I could have challenged the misleading signage but simply stated that I wasn't paying $26 for 3 plants and left the counter on my way to put the plants back where I had found them.
A very rude women later discovered to be the apparent owner, overheard me explaining to my wife as to why I was not purchasing the plants and putting them back. Quite abruptly, this women told me not to bother putting them back, and took them off me. I replied that it wasn't a bother to me at all and then commented to my wife that I really wanted to support my local nursery business but felt ripped off by both the signage and cost and that I would go to Bunnings, where the cost would likely be around half of the $26.
This very rude woman then shouted out that she sold premium plants, not like "the crap sold at Bunnings". She then told me to leave and don't come back and when I told her that this is not how you treat customers, she repeated her demand that I leave and don't come back.
I then told her that I intended to see her manager, to which she replied that she was the owner.
I left quite dismayed, that this rude woman believes that this is how to treat customers.
I will do as she demanded and never return and already telling my friends of the rude experience.
What is a real shame is that they do have a great range of seemingly quality plants, perhaps a little overpriced and a really lovely cafe within the nursery. We have probably been there over a dozen times and food and service has always been great, but alas, we will not be returning
Barry
Whitebridge read more