January 2025 we went into Chase Bank and they are so nice and so efficient. We had an odd request…read moreto turn in some1 dollar coins and the guy at the teller was just so knowledgeable so that's why we're giving them five stars today. Happy new year, Chase Bank

The employees working at the front are very polite and friendly, but the manager is rude and…read morearrogant and would not resolve an issue when I had been lied to by an employee about a promotion which caused me to lose money.

Transaction was done correctly but the teller named Robin needs a refresher course in politeness. I…read moream a business owner and in this day and age we cannot afford to lose a customer. I have been helped by her in the past and she carries the same attitude. Perhaps she is not aware or management is ok with her disposition but it's not acceptable. I will definitely not go to this branch again.

Terrible customer service. Was made to wait over a half hour for a manager to finish her phone call.read more

Exceptional service at this BoA Center, especially from the Manager (didn't get his name) and…read moreJeylan Stanford, who helped me set up an IOLTA account. Likes are quick, the ATMs are always available - they also have a drive-thru one on the side outside - and the interior is very stylish and modern with nice sofas, couches and offices. Definitely recommended!

I swear. I hate Bank of America…read more I had an overpayment of $19 from my Healthcare premium. I saw of B of A and thought I'd just cash it since that was the bank it was drawn on. Do you know those cheats wanted to charge me EIGHT DOLLARS. $8 on a $19 check! From their own freaking bank!

This review is for Celeste's managers. Please be sure you know she is doing wonderful work with her…read moreclients. A simple transaction of obtaining checks was met with sincere kindness and professional. She sought ways to not only improve my benefits with Wells Fargo but also made my day with her sunny disposition.

This Wells Fargo has a conveniently located ATM in the Del Mar Highlands shopping center. It's…read morenever busy when I've used it. I occasionally need to go into the branch, and the teller service here is very good when I do.

I've been working with Marie Crivello for the last handful of years. She was instrumental helping…read moremy business survive the difficult Covid-19 years with her help securing PPP funding. Marie and First Pacific Bank are true partners in business and can even help with other personal loans. My family recently used them for a Home Equity Line of Credit for our recent backyard pool and landscaping. I'm so grateful for the banking relationship and would refer any business owner to reach out to Marie for phenomenal service!

From the owner: Established in 2006, First Pacific Bank was founded under the name Friendly Hills Bank to support…read morethe banking needs of the local community.

Stephanie has helped me many times and she is SO happy, helpful and nice. She makes my bank…read moreexperience very nice ‼

Shay Nour Ishac at U.S. Bank in Del Mar has been absolutely Exceptional!!!! She has helped us on…read moremultiple occasions with very technical aspects of our trust, and each time she's been incredibly knowledgeable, patient, and thorough. What really stands out is not just how smart she is, but how kind and supportive she is throughout the process. She goes above and beyond to make sure everything is handled correctly and clearly explained. We are so grateful for her expertise and highly recommend her. We hope she gets the recognition she deserves because she truly does a phenomenal job! Thank you very much

Located in Del mar this Chase is in a large building with Plantation shutters. The decor is fancy…read more There was no line on a Saturday morning. Azadeh who was the associate banker was so helpful. She was very attentive. The service was efficient.

One of the banker is so rude. I hope they can fix the problem of the wire transfer last week. The…read morebanker just loud to me " it's my fault because I have signed it" . I was so sad after I went there. I will never go to this branch!!!

If I could, this would be a zero star failing rating for CBT Del Mar…read more.. Earlier this year, we opened up a personal line of credit and checking account with a personal relationship banker at this branch. It is important to note that we actually do not live in the area and everything was handled remotely. We never planned to use either account and intended them to be used only for emergency purposes. Then about a month ago, I went in to access my account and noticed that there were some service fees incurred that were alarmingly excessive. I tried to call the 800 number to resolve it, however they were only able to remove one of several fees, and advised me to go into a local branch. I went to our local branch which wasn't that close by, and due to the business model of California Bank and Trust that is built upon a personal relationship banking partner with their customers, they were unable to help me. It didn't help also that my original banker had already left the Del Mar location and so I had no idea of who to work through. The local branch said they'd send some correspondences to this Del Mar branch and also recommended I reach out directly to the manager there as well. After three visits to my local branch and multiple phone calls and emails, one month later still no progress has been made. I have given up and have decided to close out my accounts. The only thing is I still need to get my refund back for those service fees before I can close it out. It ended up taking the local branch's vice president and manager to step in and graciously remove those costs out of his own branch's budget and hopefully try to escalate the issue further with this Del Mar location. CBT Del Mar has been beyond frustratingly disappointing and the lack of customer service is unjustifiable.

I am so impressed with Cal B&T. Been banking with Chase for many years, they hold my personal…read morechecking, savings, business checking and mortgage. So when I applied for a payroll protection program I went through Chase. Three weeks after applying my loan was denied and the explanation was they could not document my income with the info I provided. That Info was 2019 taxes and 1099. On advice from a friend who works at Cal B&T I decided to Apply with them. Application went in Monday May 11. The Del Mar branch manager called me (that's right she called me) the day I submitted to suggest a correction on my application and sent me to her associate to open an account at her branch. It's now Wednesday, two days after applying, and my PPL loan is funded. I can't believe they were able to move so quickly. If you need a PPL this is the place to get it. If they do PPL loans this efficiently, they may be the place for all your banking needs. Major thanks to Marina Phillips the Del Mar branch manager and Irene Senkal at the branch for speed and wonderful personal service.

I recently visited the Chase Bank branch in Solana Beach and wanted to recognize the outstanding…read moreservice I received. Gabby and the team member working with her were both very kind and welcoming. From the moment I walked in, they greeted me warmly with pleasant smiles, which made the experience very comfortable. Gabby, especially, was incredibly helpful and patient. I know I may have been a slightly demanding customer since I requested new bills in multiple denominations -- 20s, 10s, 5s, 2s, and 1s -- but she handled everything politely and with such patience. She never made me feel like it was an inconvenience. Gabby truly deserves a 5-star recognition. She is a wonderful employee and a great representative of your branch.

Today is day 16 since I sat in front of a banker and told him my wallet was stolen and I have no…read morecredit cards. I have been waiting on a debit card for over 2 weeks :-( terrible customer service half of a month plus to get something everyone needs to use everyday. Despicable