Called to get a cab to go to work at 17:10 and was told be at location in 30 mins. 18:00 no cab…read more Called and was told only had one driver and he was behind schedule. Wish I knew this ahead of time to either call another company or called 1 hour earlier.

This is by far is the worst cab service on the face of the earth! Let's just look past the outside…read moreappearance of the actual car itself and begin with the cleanliness of the car. Negative 5 of 5. The stains on every inch of the interior along with the pungent odor of mildew & years of cigarette smoke was literally nauseating. And not to my surprise, the driver smoked not 1 but 2 cigarettes on a 35 minute fair to the airport. He seemed like a nice guy but this was just unacceptable. And to top it off. He was pushing 105+ in a Toyota Corolla multiple times swerving in and out of traffic. Besides all of that we only almost wrecked once because he was trying to light his cigarette.

-1 star. We requested a van for 6 adults. When the driver arrived, She Wes smoking…read moreand had a passenger which left 5 seats. We advised the driver of request for a 6 passenger van and she then cussed us out!!! No kidding!!! CUSSED out!!!! So if want the be called a F****** B**** this is the Taxi service for you!

This is literally the WORST cab company I have ever experienced in my 24 years of life. DO NOT…read moreentrust your night with this company. They will leave you high and dry - do not rely on OK Cabs.

Terrible service. The bus drivers are nice but I had to call the phone number and Frank and Rebecca…read morewas very rude and yelled and hung up on me. All because I wanted to know for sure if the bus was coming because it was 10 mins late, which was fine but i just needed to know if they was coming or not. So I could know if I was gonna be able to make it to my doctor's office for an appointment. They both hung up on me and yelled at me once I called back and asked for their supervisor. Rebecca called me a liar and was very disturbing to talk to. Very nasty person, both of them

Absolutely awful! The way I was spoken to over the phone was unacceptable. They were extremely rude…read moreto me as well. I was told I could pay for my ride with cash, then later told i HAD to give my credit card information. When I (POLITELY) explained I didn't own a credit card, I was told to never call back.

I needed a taxi to get me from my house to my work. I called in at 7:04 a.m. and I was picked up by…read more7:26 a.m. I was able to make it to work on time. The cab I was picked up in was one of those explorer type vehicles (could have fit the government motorcade if it had all tinted windows). WHAT A STANDARD OF CHANGE FROM WHAT I THOUGHT A TAXI CAB ONCE WAS! The individual was really nice and we talked about his wife and how, we men, tend to get worn out from all the demands of life. LOL! He also told me of his upcoming "big fish" type of travel, $6k for a 3 day drop off and pick up for a customer. The taxi life is (using a gen z term to best describe this, might be out of context, but...) bussing. I even asked him how the introduction of Uber and Lyft had affected the taxi business and he stated that it led to a lot of them going out of business. He still has a stronghold because of his "loyal customer base." The only problem I have with this service is that the price is pretty steep. $4 a mile is pretty expensive. My itemized receipt: 40 for 8.8 miles (I think he rounded up) $4 for tax (when I think KY sales tax is like 6%, so somewhere around $2.20) $6 tip (I was kind of in a bind and was just glad someone could get me to work) $50 Just for comparison purposes: The vehicle I drive gets 31 mpg. If I were to drive the same distance, it would be 11/31 = 0.3549/gallons 0.3549 x 3.49 (gas price at the station I usually use) = $1.2386 IRS reimbursement rate 0.655/mile x 11 = $7.205 I would think reasonable would be around $25.

Awful service. We scheduled a ride 24 hours in advance. The driver was over 20 minutes late with no…read moreheads up, no call, no notification. Poor customer service, will never be using again.

From the owner: Bluegrass Airport Taxi is #1 Taxi Cab Service In Lexington KY to LEX Airport and major Airports…read morearound Kentucky. We offer a full range of ground transportation including city downtown taxi, Airport Shuttle, Long Distance Taxi, corporate accounts