Poole Huffman LLC accepted a **$20,000 retainer** to take over full representation of my active civil case, only to deliver zero work product, completely unprepared attorneys, and shockingly hostile customer service.
The firm explicitly admitted that they do not perform a full analysis of the facts during intake; instead, they take your money based on a superficial "gut check".
The attorney assigned to my case, Amy Weber, failed to read any of the publicly available filings on my already active case before our initial call. She then wasted my time giving an allegedly "frank" viability assessment" based on a factually incorrect reading of Georgia statute. To make matters worse, immediately after taking the case and giving this "frank assessment," she went on an extended vacation without even checking the docket for deadlines.
When I requested a call with partner Jon David Huffman to get the case back on track, he admitted he had only looked at my file for "about ten minutes" right before speaking. Despite boasting that he is one of the top defamation lawyers in the state, he too stated a factually incorrect legal pronouncement then walked it back saying he was "not certain" and then openly refused to commit to actually handling my matter, stating it was "not necessarily [his] role".
When confronted with the fact that no substantive work had been performed by any competent attorney and that I wanted a refund of the unearned retainer, Mr. Huffman blamed my correct legal understanding on "AI" and ultimately resorted to personal insults, sarcastically snapping to a PAYING CLIENT, "You're a genius, you know everything, why'd you even hire a lawyer then?"
To date, I still have not been refunded my twenty thousand dollars, and the only thing I got in return for twenty thousand dollars was a false statement of law by my assigned attorney and an exceedingly unprofessional and unprovoked demeaning insult to my intelligence from the managing partner, who by his own admission was "not certain" about the foundational legal question of my active civil case that the firm was contractually obligated to provide full representation for. Instead of providing legal representation or a full refund, the firm created a new cause for initiating yet another legal proceeding I now have to pursue concurrently and still without any representation.
This experience has really been disheartening and extremely hurtful. When you have already been defamed and financially damaged by one party, the last thing you need is to be demeaned and further financially deprived by the very people you entrusted and who promised to help you remedy the original injustice. I am truly shocked by the treatment and "service" that twenty thousand dollars affords a client at Poole Huffman. read more
