Review of London Bridge Hotel…read more I am compelled to write this review due to an unacceptable experience at the London Bridge Hotel, where safety concerns, poor service, and shocking levels of rudeness left a lasting negative impression. Our stay was marred by an incident where a member of our group slipped and fell on the poorly designed stairs. The steps are barely distinguishable, posing a clear hazard that has reportedly caused falls for both staff and guests. When we reported the incident to the duty manager, the situation was handled appallingly. The individual on duty--later identified as Alpay, the head receptionist--initially did not even seem to know who the duty manager was. After checking, Alpay confirmed it was indeed him during the incident but admitted he failed to act despite claiming to be present when the fall occurred. No first aid was offered, no basic care protocols were followed, and when asked to see the report that should have been logged, Alpay flatly refused. It was painfully clear that no report had been made, and his dismissive and rude attitude compounded an already unacceptable situation. His behavior in front of another receptionist was unprofessional, and his need to always have the last word, coupled with the unpleasant smell of cigarette breath, made the interaction even worse. This level of service is not only disappointing but also fails to meet the minimum standard of decency and care expected in the hospitality industry. The fact that someone like Alpay, who demonstrated dishonesty and rudeness, holds a position of responsibility as head receptionist reflects poorly on the management of this hotel. The experience at breakfast only reinforced the poor service culture. Staff were abrupt, and at 11 a.m. sharp, we were told we needed to leave, even if we hadn't finished. Room service was equally inconsistent, rounding out a series of service failures that made this stay intolerable. In the interests of being fair and balanced, there was one receptionist who was present at the time of the appalling interaction with Alpay, and he was kind and polite throughout the stay. Unfortunately, I cannot name him in this situation because I didn't catch his name. Alpay, however, should be reprimanded and given further training on basic customer service because he is not someone who should be leading the reception area and claiming to be a duty manager. These are titles that far exceed the communication and professionalism received from him. I do hope the general manager takes the time to review CCTV footage and address the serious concerns raised here. This review reflects my values and expectations for basic human decency and customer service--both of which were utterly lacking at the London Bridge Hotel. For these reasons, I cannot recommend staying here. Avoid it if you value safety, professionalism, and respect.

Only stayed for one night, but they made us feel very welcome. Felt safe, comfy bed, good breakfast…read moreand all the essentials of a good stay. Very convenient to the Metro and London Bridge Train Station and several attractions.

Another nice stay at a CitizenM property. Between locations…read morein Rotterdam, Glasgow, Amsterdam and London, I must have spent 100+ nights in this chain over the last 10 years, it's always a consistent product. Beds are always comfy, public lounges are spacious and attractive, staff are friendly and helpful (except the Shoredich location that has unfriendly staff and overcrowded lounges), breakfast and bar service is topnotch. Highly recommended for budget friendly short stays !!

This hotel is such a smart thing to have in expensive london. The room is tiny. You literally have…read moreto crawl into the bed. And the since is tiny and the shower and toilet area are literally a plastic insert in the room. But it's very functional especially if it's just one person. The other nice thing is the Coworking software downstairs and of course the price. Economic and clean. So hard to beat if you are in london for a work trip.

Weird hotel. Our room had windows that were literally at feet level. To see out you had to get on…read moreyour hands and knees and bend down. We reserved a room that said club room access was included. The front desk staff seemed totally confused about this. Trying to find something positive to say, I can't. I wouldn't stay here again.

My husband and I stayed here on our last leg of our trip through Europe. It was the best hotel…read moreexperience in all of Europe! The room we got was phenomenal! It was like staying in an apartment. There was a really nice seating/living area with a desk. We had a large bathroom and beautiful staircase up to the bedroom. The room was private and we couldn't hear any other guest which really helped keep our stay romantic. We cannot wait to visit London again and will definitely be back!!

I stayed in the City Hotel in September for 3 nights. It was my first time in London and I knew…read morethat the hotels are very expensive. We didn't want to spend a fortune on the hotel, that's why we decided to stay in the City Hotel. It isn't that close to Downtown, but you can take the tube at Aldgate East which takes you to the city centre. The hotel is clean and the staff mostly friendly. However, we didn't like the bathroom, it was to small! With 3 ladies and everybody has to get dressed this wasn't so much fun. Furthermore, the hotel is located directly on a street, which is noisy also in the night. I had to sleep with my earplugs because even if the window was closed, the room was still noisy! That was very unpleasant! Nevertheless, I would recommend the hotel because it wasn't that expensive and you can be Downtown in a short time. Don't expect luxury, after all it's a 3-star hotel. If you don't stay that much in your hotel room and just come here to sleep, you will like this hotel!

It's right on Brick Lane, has free wifi, and a very affordable hotel which are the positive points…read more The rooms are decently spacious but does have an old, dingy feel to it. Specifically, the carpet looks like it needed to be replaced about 10 yeas ago. But overall, I gave this place 3 stars because I really can't expect much more for 120 GBP a night.

A friend and I stayed here precovid, we really enjoyed the stay! The bed was very comfortable and…read morethe bathroom was spacious with a great shower. The location was great, near a ton of cool things to check out in a part of London I hadnt explored much before. My only complaint was the staff at the time had no knowledge of the area and couldn't even direct us to where we could find some food, luckily we had the internet (ha).

This hotel is amazing. I'm staying here for the quarantine special and I can't say enough good…read morethings about it. The food is extraordinary, the service goes above and beyond, and the ambiance is quirky and fun while also being very user friendly and squeaky clean. The communication from the reservations office was great and very responsive to all my questions. The staff member who helped me make my reservation was waiting for me when I arrived and helped me get settled in. Those personal touches made me feel at home right away. The fun room really is fun. The bed is the most comfortable I've ever had in a hotel. The decor is upbeat and cheerful and the room is spacious. I found this hotel because I was required to quarantine and they are offering a special right now, but I will come back again any time I'm in London and I recommend it highly to everyone.