I scheduled a ride through Lightning Taxi to get my wheelchair-bound mother to an appointment and…read moreback when she missed the 3-day MTA scheduling window. Mom was very happy with the service - Jennifer went above and beyond. In fact, mom was so happy that I'm a little worried she might miss MTA on purpose just to hang out with Lightning again. :-) That's a pretty good problem to have.

Needed a quick ride to Bishop AP-Lyft never showed. Driver…read morewas understanding & courteous. Safe drive!

After years of resisting this company helped me choose to finally sign up for the Lyft app!…read more I scheduled a taxi yesterday for a ride from Auburn Hills to DTW airport at 6:00 AM. The person was nice enough and said sure no problem, but we should make it 5:45 AM since Detroit traffic can be so bad. Great! Got a confirmation text and seemed all good. Well come 5:48 AM this morning and no taxi, no call. I called them, and the person said he would call the driver. Then he texted he is on his way and it would be 10 minutes. The drive then call a few minutes later and said it would be 30 more minutes. I texted the dispatcher the what the driver said and I need a taxi now to make my flight! The dispatcher then texted sorry, please take Uber, the driver got a flat. Signed up for Lyft, and honestly that is way cheaper, with bad service and higher prices I don't know how taxi companies will stay in business.

Well we took the service a couple days back from the airport. It was a good ride. The driver was…read moreminding his business and all. Now the real issue is that they charge a hell lot for a 1 hour journey. Same distance covered in an Uber costed us less. Though I would still recommend this taxi service in case of emergency. Again, if you search hard enough, you can find cheaper methods of traveling to your destination.

This rating is not for the company or the dispatchers, but for the driver. Don't have his name but…read morehe knows who he is. I've ridden with him several times over the past couple of months, and nothing out of the ordinary other than he's missed a turn once and almost missed several due to him talking on his cell phone, but today when I got in the car, I said "How you doing today" and he barked at me "FACEMASK PLEASE", I told him that I'm not supposed to wear them due to respiratory problems, but I went and got a bandana. I asked him why he's never demanded one before and he said "Not 6 feet" -- I said "so you watched CNN and now you're a face mask nazi?" He made me get out of the cab. One thing I can tell you is that this person is seriously lacking in customer service skills. You don't bark at your customers. Especially good tipping customers. All of the other drivers have been great, courteous, and one even helped me carry in groceries once. THAT is customer service. I could use Uber or Lyft, but I chose to use the local cab to show support to them. Guess it was misdirected. Will I use them again? Probably, but I told the dispatcher to never send that joker to my address again.

It's a great airport, comfortable, with interesting shops. We always take a car service so I don't…read moreknow the parking situation.

I would highly recommend DTW Detroit Airport Car for your transportation needs. Don't let the name…read morefool you into just airport service, they offer more. I had to return to Michigan for a funeral and was looking for two SUVs to transport my family throughout the day. DTW Detroit Airport Car was the first to respond, the least expensive - several hundreds less, and the most communicative through Yelp, text, email or phone. The drivers were great, professional and helped our family in a time of need. Next time I need vehicle transportation while in Michigan, I would contact them first!

Ordered a cab to go to the airport it arrived on time there were no issues driver was curious…read more I would order again

I have come to find out that if you are calling from a suburb and your destination is within that…read moresuburb- they won't come. You are not worth the hassle

Ok, I'm leaving 5 stars for Chesterfield Cab because I didn't even think it was an option as it was…read morerated 1 star. I live in Chesterfield and my husband had a stroke recently so I''m the only driver. I needed a test at the hospital and was unable to drive home myself. I called the Chesterfield Cab number, got someone immediately and set it up the night before. I had to move the time up earlier and change the hospital location at the last minute - all no problem. The driver was from Suburban cab, very professional, reasonably priced and courteous. He even knew a shortcut to get there. I was on time. The cab had great air conditioning - it was 90 and very humid. We had to wait on the return cab about 25 minutes - that's the only thing I would knock off a star for BUT we do not have a lot of cabs in this area cruising around all the time. This is not NY, Chicago or California. It wasn't that big of a deal anyway. We just waited at the door. The rate home was about the same as the rate there even though the traffic was heavier. Overall, this cab company is my new best friend, because I now know there is a service I can call if I get into a pickle like this again. It's also a service I recommend to friends. I would caution everyone against leaving nothing but bad reviews for businesses. In this case, I truly didn't even think I could call this company. That's just wrong. Please be responsible Yelpers. On that note, please know these are not spiffy NYC cabs-but if you need a ride and don't want to hire a limo, they are more than good enough =D EDIT: I wanted to add that they said they serve most of the Macomb county area up to Richmond and down to 8 Mile, and go as far west as Rochester in some cases.

Over the years I've had mostly good experiences the reason 4 stars. Every company has growing…read morepains and ups and downs it's understandable BUT., I'm disappointed I was left stranded today without a follow-up call to say my driver was leaving. This is the reason that 5 stars. There was no confirmation I only had x amount of minutes before they leave. One of their female drivers came to pick me up. She did call to let me know she was outside but didn't answer the phone whan I called her back to confirm I'm at the door looking for her. I've never had anybody leave me stranded they just turn the meter on. The dispatcher did not make it any better blaming me opposed to offering to just send another car out & confirming they should be there in x amount of minutes. She knew I still had to get home. God is good I did not have to walk home in a dress in the dark in the cold in Michigan in November. I don't think it was too much to at least call me back and say hey Lisa we have to be out of here in 60 seconds or I will have to go to my next run. Some kind of follow-up. I have to give consideration two customers at my job when I interact with people even if it's not the company's fault. Shouldn't be too much to ask for the same follow through especially since I've called a cab everyday this week spending almost $100 plus I tip. I guess this didn't matter. Just disappointing