They talk a good game initially, and are very accommodating at the beginning. We were happy at…read morefirst, but things went downhill fast. The sub-contractors they utilized for drywall and painting weren't up to par (in fact, the drywall job we did ourselves looks better than what the pros did). There are clear spatula marks on the wall from the mudders, and they didn't fix that even after we called them back. The painters they hired as sub-contractors were also difficult to work with; they didn't prepare properly and had to be called back afterwards.
The biggest issue, though, was that they did not give us any contract or signed estimate before the work started (even after we asked several times) and then were talking as if there was lots of money left over as the job went on (insurance provided a specific amount to restore the house). As soon as we started discussing how we wanted to proceed, though, they suddenly were "over budget" and we had to pay more out of pocket, as the insurance money was used up.
They didn't clean up well from the job, either. Some of our tools and supplies from previous projects went missing, and they left a few things behind as well.
In the future, I think we'll just do the work ourselves. They finished the job quickly, but I'm going to spend the next 10+ years in this house staring at the mistakes they made.