Mala presentación... todo lleno de frijoles...mal aspecto al entregar la comida ... todo sucio. read more

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Food was good, but the amount of steak was surprisingly small. But overall good flavor, good price, and they gave plenty of rice on the side too. read more

Delicious Latin , Caribbean inspired food, yes please! Pollo Tropical offers an array of delicious chicken and side items that are Latin inspired such as Yucca cheese balls, rice and beans, plantains, so on. Very delicious and affordable especially coming from out of town where grilled chicken is often times quite expensive and for a premium. Nice place and quick service! read more

Pollo Tropical - Latin American Near Me - Kissimmee, Florida

This is my go to pillow tropical! Can't really go wrong with a tropichop here or the chicken breast and rice/beans combo! You get a decent amount of food for the price. Food is typically pretty good, the only thing that I don't like is the wait time! 4/5 times this location takes a good amount of time espeically in the drive through! Other than that, I enjoy their lemonades and sauces a lot! read more

It was late one night I was on my trip and I was hungry. I didn't want to go out as the first of my two conferences I was in Orlando for was about to begin. I decided to order some food to my hotel and looked on my Uber Eats app for ideas. One of the first ones listed was Pollo Tropical. I decided to order that because I am originally from Miami and used to eat often at Pollo Tropical whole I lived down there. I moved to Ohio back in 2020 and had not had any in so long. I ordered a half chicken with rice and black beans. Also had them bring me some spicy pollo pollo sauce. One uber eats ride delivery later, I was once again having some delicious food! Just like I remember it! Loved it... Nostalgia + flavor! I certainly wised I had one nearby my home back in Ohio. read more

Pollo Tropical - 1/2 Fire Grilled Chicken - With Rice & Beans - Latin American Near Me - Kissimmee, Florida

Very good chicken, tender and juicy. Nice crew. Accommodating staff. Spacious parking

I ordered a Tropi Chop and it looks nothing like the image. The avocado looked like a splatter of avocado and not slices and the rest of the veggies look like the waste veggies or spare after you cut them. The chicken tasted raw. It was all bad. read more

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Really great chain and I wish they expanded to other states and cities. This location was really speedy in getting your order, so that might be the reason I didn't get some salsa on my tropi bowl, but I got everything else. Steak bowl with rice (plus garlic cilantro sauce)? Delicious and devoured in 5 gulps. Guava cheesecake? A must try, even for the not so big cheesecake fans. Plantains? Awesome. And who doesn't like plantains that can be purchased in a drive thru. Really great options for a chain drive thru that offer some healthier and lighter options besides the usual burger and fries joints. read more

Love this place and customer service was excellent. Would definitely go back Wish you guys had a location in Indiana read more

This is the place to go!! I go there so often now. Their pork is awesome!! Wish every store served the red beans instead of just black. But the chicken and the pork for me is just amazing!! The steak with chimichurri sauce is lovely as well. And you have to get the garlic cilantro sauce. Delicious!! read more

Food was good even though they forgot our mac and cheese. Wasn't too much of a line when we went in & the staff was nice. Our order came up to $93 got a few family meals read more

Pollo Tropical - A lot - Latin American Near Me - Kissimmee, Florida

I have lived in Florida all my life I moved from Miami to Orlando in December and let me tell you that this is the worst Pollo Tropical I have ever been to. I gave them to stars because the chicken was good but the sides were horrible. Everything tasted like old oil. I had never had to ask for refund till today. (Has to drive all the way back from home). They were cool about the refund but I wish they have been cool enough to make things better. Most def. ruined P.T for me in Orlando, for now I'm all about second chances. read more

Pollo Tropical - Yes that is a bum right by the door. - Latin American Near Me - Kissimmee, Florida

I love Pollo Tropical so we went yesterday for dinner. I took my family the three of us and the food was fine. The service was a bit slow and the two garbage bins inside the restaurant were completely stacked the top and overfilled with pictures I will include. I have visited this despojo tropical location at 7901 West irlo Bronson in Kissimmee Florida. The staff was friendly and helpful but seemed trying to catch up. read more

Pollo Tropical - a view of a fast food restaurant - Latin American Near Me - Kissimmee, Florida

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My wife went there at 10:30pm and they had a slow service, only Spanish speaking personnel that sold a pile of rice and a bowl of pulled pork , haf a Cuban for 47 dollars. What a rip off, never going back there again. read more

Jose the manager was very helpful. I placed an order by mistake on the app and even though the placed was packed during lunch, all the staff was very nice and accommodated my order. The sandwiches were delicious. I would five 10 stars. read more

Great food for a very reasonable price. If you need "fast food" and don't want to eat junk, this is a good place. My preference is the bowl with rice, beans, and grilled chicken. Always tasty. read more

The nastiest attitudes EVER!! No restaurant can ever get too big to slack on Customer Service. And if I have chosen to patronize your restaurant, the LEAST you can do is open your mouth to tell me my total and say, "Thank you". read more

Was very good. Picked up the food 5 min after I ordered it. Would definitely order from pollo tropical again

I was a steady costumer I likely chicken well done. Went I take it to go I let them know that I want the chicken very well done I go home start eating and what happens it blood inside the chicken. What is it they don't speak English. read more

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I'm standing outside it's 10:35 and the doors are locked they won't answer me in the drive through and the store was supposed to open at 10:30 am unprofessional!!!!!! read more

THE MOST disgusting Cuban Sandwiches we've ever had! Paid $18 & change for 2 Cuban sandwiches they were dry, no condiments on them at all. Supposed to be mustard on them, no mustard. The sandwiches were just thrown together very sloppy. The bread wasn't buttered before they put it on the sandwich press. It was barely pressed. Send your employees to the Pollo Tropical on Osceola Pkwy across from BJ's to learn how to make sandwiches. I could have flushed $18 down the toilet as the buy these sandwiches at this location read more

When u hear pollo tropical u think chicken well today I don't think that is a true name you may ask why it was 10:00 and I had not eaten so we stopped bye and waited in line for 30 minutes ok so we go to order a half chicken oh it will be 1 hour and about 40 minutes for that we said what this is a chicken place well u can have a sandwich or a entree like that we order and wait an hour just for that we get the food and the chicken is so raw we go to complain and the lady says oh well if I could have made it I would have done it right the manager was like okay okay what do you want ......cookies they gave us cookies are u kidding me but the cookies made my stomach sick I will never go back there again read more

This place is the greatest! Fast food that doesn't taste or feel like fast food. My favorite is the Grilled Chicken Tropichop with half yellow rice w/veggies, and half lettuce. I top it with cooked onions, tomatoes and corn. Then add some raw onions and a ton of the Cilantro Garlic sauce from the self-service bar. There are other sauces and toppings available too. I could drink that Cilantro Garlic sauce though because I love it so much! Even my friend who hates cilantro tried it and loved it too! She said the garlic must have cancelled the Cilantro. Lol David R. is an awesome cashier! He's always so personable! I love to take my out-of-town guests here. read more

Ordered a 1/2 chicken with rice and beans to feed my kids, when I get home and open the container it was only 1/4 chicken. I've tried multiple time to call the number on the receipt and it's impossible to get anyone. I'll be driving over to get my money back another time because no one answers the phone. What an inconvenience to the consumer. read more

Pollo Tropical - Latin American Near Me - Kissimmee, Florida

So we have $44.00 in rewards we can't even use because the restaurant employees have no clue on how to enter the information into their system the scanner doesn't work either. no managers in site the restaurant on vine street is extremely dirty you see chicken on the floor employees yelling at each other playing and carrying on! I don't know about this place anymore. read more

Food was good and inexpensive. Customer service is non existent. Save yourself some time and double check your order before you leave. read more

For anyone visiting Florida I highly recommend you visit any pollo tropical and try this fast food chain. I discovered this a couple of years ago and I never skip this restaurant when we're in Florida. The family special meal is so worth the price it can easily feed a family or 4 or 5 for no more than $25!! They previously did serve ribs but now I think they're promotion is steak as of now which was ok, a little small for the portion but still good. Please bring back the ribs they were delicious! Any meat tastes like it came right off the grill! They also offer many side sauces so don't forgot to grab you 2 of each. The pork is one of the best also..........yes at a fast food chain so grab a large order! The marinade must be one of a kind because all the meat has tons of flavor with a grill taste. Shrimp skewers at this location were not the best I have had but still good. What's new to me is the balsamic tomatoes and omg they were fantastic!! Macaroni and cheese was a winner for the kids. Chocolate empanadas were the bomb too!! read more

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How this place stays in business is beyond me. This is just very bad bad tropical food. Not very clean either. I was very surprised at how bad it was. read more

You come to this place for the food: Citrusy chicken, sweet plantains, savory black beans, white rice and yuca... it doesn't get any better than that. You can find such yummy dishes and many more at Pollo Tropical. A Florida chain, this place offers all the awesomeness of caribbean food without having to travel south of the border...way south. Shortly after ordering your meal you will inevitably run into the condiment bar, the place where you will find the perfect sauces for your meal. Try the cilantro mayo, or the guava bbq, or the curry mustard... actually, just try all of them and your taste buds will thank you for the rest of the day! lol So why 4 stars and not 5? Well, I would have actually given it 3.5 stars if I could have. While the food and sides are amazingly tasty, and they are the reason I go there every time I am in the sunshine state, their service is on the worse side of 'ok'. Come here for the food, but expect longer-than-average waiting lines (for fast food) and not the friendliest service. Having said that, I will come back to this place time and time again!. read more

Pollo Tropical - Always packed - Latin American Near Me - Kissimmee, Florida

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Hadn't been here in a while while the serving size ok rice was good it seemed everything else was almost missing from the tropichops bowls. Was disappointed. That's why I gave 2 stars and will stick to my normal chicken dinner. read more

Fresh, inexpensive, and pretty tasty for fast food. My salad was light and fresh, no mushy vegetables. Wraps were also fresh and crisp. Kids 'chicken' meal had grilled chicken, not fried, which my son was not too happy about, but he ate it, and liked it. Wish we had a place like this in Seattle for fresh, quick fast food. AND The drive thru girl was on top of it - we had a fairly large order, and wanted to try a bunch of the sauces, since we'd never been here before, she was very nice, made sure we got everything we ordered, including the sauce, and was patient with us while we ordered, and changed out minds, and ordered again. read more

Not good at all what an insult to Cuban's sandwich I purchased your sandwich just nasty" money wasted never again read more

I will say that for my first time trying this and been a fast food chain this place is very good!! Loved the food and the price is very good lost of food for 4 people o. The family meal!!! The o la thing I didn't like is that the location was dirty but other than that the food is pretty good!! Will eat there again if I find my self in the States again! read more

Love their food. 1/4 chicken with white rice and black beans is almost perfection. The perfect size. Perfection would be their roast pork tropichop. I get it white white rice grilled onions, and peppers. The sauce bar is amazing. I load up on the fresh salsa and cilantro garlic sauce. The guava bbq sauce is to die for. I tend to go inside just so I can load up on the sauces. This location does not tend to be the cleanest of their locations. Never see anyone cleaning the tables. The location always is busy and has long lines employees are not very personable. Maybe just overworked. Bathrooms never clean. Food is good though. read more

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Horrible service!! I ordered with an employee at the drive thru. waited in drive thru for over 20 minutes. They either gave my order away or misplaced it because they didn't have my order by the time I FINALLY got to the window and tried taking my order again at the window. read more

Update; after 18days of being persistent, I finally received my refund. I also received an apology for their mistake. However, I'm mostly thankful that I remembered to keep checking my account because the Pollo Tropical accounting and refund system has some serious issues. read more

I been there twice now and both times they didn't have menu items available the food was prepared sloppy. I love PT but won't be coming back to this location again! read more

I came April 5th around 9:30 pm. I experienced the Worst customer service. They also made 3 mistakes with my food. The chicken was super dry, fries were hard & over cooked. In resumen I couldn't even eat the food. Ended up buying dinner somewhere else. read more

So I really want some grilled chicken. Ended up going by here and it was rather crowded. I was pulling a trailer at the time so decided to see if my truck and trailer would fit through the drive-thru. It did. The young lady was very nice and service was prompt. My order was actually absolutely correct. My chicken was not grilled as much as I would've liked but it was tasty. No problems at this location. read more

Pollo Tropical - Half chicken, rice beans and corn - Latin American Near Me - Kissimmee, Florida

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Came in a little after 12:45 pm for lunch ordered my food I couldn't help observe another customer that ordered food before me came back to the counter with her plate of food she was not satisfied with the chicken she had and asked if they can replace it. The lady in the counter called the man working the grill (Ruben) to change her chicken he took the chicken off her plate and placed it in someone else order of food WHAT!!! ARE YOU SERIOUS!!! That order left the counter and came back how did Pollo Tropical staff know if she ate a peace smelled or touched the chicken when she sat down what happened to throwing it away if it came back this is your policy recycling your food. Wow gonna contact the Heath bureau with this complaint never again Pollo Tropical read more