So I went in to get a whole chicken and some sides.... This is one of my favorite chicken places to eat... hot off the grill.... The place was fairly busy as it usually is but it was good and quick service. Ordered the whole chicken family meal and a chicken soup, everything was delicious and warm, received extra plates and utensils and napkins without having to ask... Thank you!!! The food was very delicious and the sauce especially the cilantro sauce is one of my favorites as well the curry mustard sauce pairs very well with the chicken. Place is very clean and orders are being pumped out... nice place to dine it or order out of... definitely a place I like to eat at read more

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Ordered delivery. Missing items. Didn't put ANY sauces. We even ordered extra. Would not order from this place again. Terrible service.

tropichop w/pork 5/5 tropichop w/chicken 4/5 cilantro garlic sauce 5/5 - chef's kiss amazing yuca balls 4/5 Great Cuban takeout. Love this place - always make a pit stop here when I can. It's fast food so you can dine in or take out, very casual. They also have a drive through option. Plenty of parking - should never be an issue. Sometimes you can wait a LONG time for your order. I recall when times are busy waiting around 30-40 minutes for my order so just be prepared that it might not be a quick stop. In my opinion, the Tropichop bowls are better than the sandwiches on their menu. The sandwiches aren't bad - just not as good as the Tropichop bowls. The flavor of the meat with the sauce is a perfect combination with the Cuban rice and beans. So. Good. read more

La comida estaba terrible, pedí dos tropichops, con puerco y lo que me dieron fue dos pedacitos de pellejo de puerco, no me dieron servilletas y cuando fui a pedirlas las muchachas que estaban en el area se estaban haciendo las que no me veían, y me dieron 2 servilletas para una familia de 4, que estabamos comiendo adentro. read more

Oh my, I loooove this chain and every time I'm in Florida I HAVE to eat there. Not sure about all these bad reviews but I had a pretty good experience there. The only item that they didn't have was the vegan chicken, other than that my order was correct and I got plenty of sauces. 4 diffetent types. read more

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I am very disappointed tonight. My mom and I ordered a 1/4 lb dark meat platter, tropichop and large plantains. I did not receive dark meat and the meat was UNDERCOOKED. The plantains were BURNED, pitch black. We have come to this location many times before and never had an issue. I got grossed out by our food and will not be ordering from here again. read more

Pollo Tropical - Fast Food Near Me - Homestead, Florida

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TRASH location. You don't get what you ask for and the service sucks! Talk about cross contamination and dry as hell food!

I ordered at 400pm for curbside pickup at 530pm. I got here at 530pm and clicked the imhere tab on the app. I waited for over 5 mins in my car and then I went inside to inquire about my order. The customer service at this establishment is a joke. The manager just walks by you and doesn't acknowledge you at all. Finally at 543pm i was able to ask one of the workers about my order. IT HADN'T EVEN BEEN MADE YET. Why bother having curbside pickup or order ahead if it isn't going to be ready for when you get here. I then asked to cancel my order and get refunded and she said I have to do it online. So here I wait for my order..... Finally able to flag down the miserable looking manager at 601pm who said give him 5 minutes. My food was ready at 605 as he said but seriously Ridiculous. I coulda gone thru the drive thru quicker. Next time I'll just pick up Publix chicken. *** I am going to change my review from one Star to three stars because the food is actually pretty good; however, they need to get it together. And they forgot to give me my sauces even though I requested them online read more

Store #10019 Homestead Compré 2 servicios de Arroz y habichuelas negras y pollo, incluyendo papas fritas para La Niña. La Niña al ver las papas, no se las comió. Por desgracia también el arroz parecía pega seca, una bola que la tirabas al techo y se quedaba pegada. Tienen que entender que están cocinando para seres humanos que no tienen tiempo de ir a la casa a cocinar en poco tiempo. El manager tiene que estar más pendiente del negocio que está corriendo. Food service is the priority. No me gusta hacer malos reviews, pero no hay forma de comerse un arroz súper amogollado y a los frijoles denle un poco de sabor, en agua con sal no es suficiente para un buenos frijoles. read more

Pollo Tropical - Pega de arroz, Glue Rice. - Fast Food Near Me - Homestead, Florida

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I love the taste of the food. But they always forget my Caesar dressing. Also the past 3 times I have had their chicken, I have thrown it up & have had diarrhea. Will not be eating here again. read more

This is fast food, but it was so good! Employees were very nice and great cooks cooking real food on the grill unlike most fast food where it's reheated. The bathrooms were very clean, and it's a nice space with a TV. read more

Pollo Tropical is not usually a go-to place for me. Not for any particular reason, maybe because I'm not a native Floridian? I did stop at this location in need of lunch and did have a pleasant experience. We wanted the drive-thru and the line wrapped around the building. Bad sign for us so we went inside. The inside was pretty clean, you know, typical fast food cleanliness levels. What I do like about the interior were the colors. I felt like I was on vacation with the color scheme they came up with with those blue's and green's. The line inside moved a little slowly, but we got to the counter and were greeted by a really friendly cashier. I ordered the chicken quesadilla wrap and some boiled yuca. Both were good. I liked the chipotle sauce in the wrap and the boiled yuca was pretty yummy. Those two items with a drink ran me $7. I thought, "why don't I come here more" Totally reasonable cost for a quick lunch. Homestead is kind of far from me just for a trip to Pollo, but I'll have to add some more Pollo in my life! read more

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What a joke. 3rd time in a row I get a baby chicken piece that's barely bigger than the fork... Ordered Togo. No silverware No napkins No sauce (why even ask?) No bread (again) Since I was already at the stand asking for expected things I should have checked inside the box. I have a feeling they were laughing at me when they gave me this piece. I have refrained from posting reviews from locations suffering from short staff but this isn't a short staff issue it's a we don't care about the customer issue. read more

This is the last time I buy food from Pollo Tropical. The quality is just not there. The chicken smelled bad. Weird smell. Not rotten but a very unpleasant smell. Stay away if you want to stay healthy. Bad food. read more

Worst pollo tropical in miami, unfortunately i work right next to here so we order every now and then but every time is worst if they don't give you the wrong order then they just barely have anything you ask for. Dont waste your time with this place !!! read more

The manager reached out and said he was going to comp the meal. We will see if it does.I provided the order number as requested and the comped meal was an empty response.still will not recommended inconsistency and disingenuous. read more

I'm rating solely based on service. They're getting one star only because I can't give a zero star rating. Don't go here. Not really sure why the drive thru attendant feels like they're entitled to speak to their patrons in a condescending manner. Talk about a turn off. I cancelled my order as the girl attempted to argue with me about her remarks and went elsewhere. Definitely won't be returning here. I don't except above and beyond service from a Pollo Tropical but I definitely demand respect and courtesy. read more

I had a bad experience recently at the Pollo Tropical Location. It was between 8 and 9pm on Wednesday. My family had not eaten dinner yet...and I had just been driven out of getting an MRI on my foot. We decided to pick up some Pollo tropical for ourselves and my brother who was waiting back at home. My mother and I both had the chicken, rice and black beans. My brother wanted two quesadilla wraps...while they were making it we noted the person preparing our food use one small chicken breast for both wraps. The wraps were small, smaller then they have ever given us before. We were mad at pointed it out to the prep person and she looked at us and laughed at our face. She told us that each wrap got one chicken breast...and we told her no that's not what happened. The manager then jumped in and said oh well actually each wrap is only supposed to get "una cucharadita" of chicken or translated into English...one teaspoon. One teaspoon?!!? Wow what a rip off! We later tried reaching Pollo Tropical corporate via their Facebook page and complained and surprise!!!! No response. Terrible! read more

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Worst service I have ever experienced at a Pollo Tropical. Employees are crazy and don't want to do the orders. You get yelled at for asking for sauce. They don't have any of the food you want to order. This restaurant has to do better. read more

Our 2nd time ordering, Definitely better than the 1st (food and experience).. Would of maybe given 4 stars, food was definitely better but we ordered 4 sauces and paid for them and non was in the bag! I guess we will see if 3rd time is a charm, definitely will update this. read more

Messed up my order. Wanted brown rice but I got instead white, did not have cilantro sauce once I was given my food which was a big bummer to me. Would of expected them to have enough supply for demand. Was missing another ingredient when I ordered online, but was not notified if they did not have that particular item read more

I do not like to leave bad reviews but unfortunately today I felt it was necessary. I came to this Pollo to get some lunch for the family. There were 2 cars ahead of me and no cars behind me. I ordered $34 worth of stuff and when I get to the window to pay and my card goes decline. I had no clue why so I called my wife to see what was going on and she locked it on the app so she wouldn't use it but didn't realize i had the card. She was unlocking it on the app and I told the cashier give me one minute she is unlocking it now. The cashier instantly began frustrated and started compliant in Spanish that they timer is running up because he is calling for the card. I know that drive thru they have a timer that records how fast each customer takes at the window. This is where I felt my complaint is justified. She called the manager Yuzelkis (I'm not sure the spelling) and the manager said hey you have to move you can't stay here in the driver thru. So i said it should take one minute because she is already unlocking it as we speak. There were no cars behind me. She said I don't know what to tell you have to drive around you something you can't stay here. But in a very rude tone. My card was unlocked by this time already. I just drove off and didn't even take the food. I just think the owner or upper management should know how the manager behaved. I know they want to show that they have fast wait times and I would've had no problem going around but it was the attitude that I wanted to report. They didn't know I spoke Spanish either YUZELKIS is the managers name. read more

Stopped here on the way home from a long road trip. I was met by two panhandlers walking in the door so not a good start. It must not be a great area, the patrons were a little intimidating shall we say. The food was decent for the chain. I had the regular Tropichop. Considering how many options you have in this area, not sure if this would be my choice next time. Vibe- 2 stars Taste - 3.5 stars Value- 3.5 stars service- 3 stars Cleanliness 2.5 stars Overall 2.9 stars read more

Pollo Tropical - Fast Food Near Me - Homestead, Florida

This is the worst Pollo Tropical ever! They never have anything. They dont have chicken for the tropi chops!!! How does that even happen? The word chicken is in the restaurant name!!! They never have the sauces you ask for, they're always messing up your order! There is always a huge damn line! Why even have this business when you cant run it properly! Worst service ever as well. You guys literally suck.... 04/08/22 I tried ordering a tropi chop... they had chicken this time. BUT YOU GUESSED IT!! No sauces!!!! At all!!!! This is seriously my last time coming to this location!!! Its a waste of time! HORRIBLE I DONT RECOMMEND THIS PLACE TO ANYONE!!!! Dont waste your time! read more

This location never gets our order right. Last time they were out of many items when I ordered inside. This time I ordered on Uber eats and they got all three orders wrong and we didn't get half of our sauces/condiments. read more

We all known Pollo Tropical is fast food. However, it sure tastes better than a quick trip to McDonald's or Burger King. I don't eat fast food often. Meanwhile, when I do I don't mind swinging through this place. The food tastes much healthier and better than what's microwaved or fried at its peers. It's refreshing to walk up to the register at this place and see the chicken, pork, ribs, etc being grilled over a fire in front of you. What impressed me most, however, was the service here. The staff was happy, energetic, helpful and acted like they wanted to be there. It brought out that Caribbean vibe that's suppose to come with Pollo Tropical. Kudos to the staff. Excellent job. And, nice job on the Mojo pork! read more

Pollo Tropical - Caribbean ribs - Fast Food Near Me - Homestead, Florida

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Do NOT, I repeat, DO NOT order churrasco at this restaurant. I did, and not only did they put four miserable TINY pieces of meat, but it was also suuuuper dry. Never ordering from here again. read more

Maybe I was only this impressed because we arrived starving and fresh off a plane from NY at 10:30 AM, but experiencing Pollo Tropical was a very important spiritual rite of passage. Its closest equivalent in the Northeast is Boston Market, but aside from the chicken and pricing that's about it for common ground. I got 1/4 white meat with yellow rice and boiled yuca with garlic sauce and destroyed it. The chicken was pretty good, not oversalted, and it came with a wondrously squishy roll. There is a huge buffet-style sauce bar offering among other things catsup, several variations of BBQ sauce, and CURRY MUSTARD. No chance of suffering through a bland meal. This particular location had VERY CLEAN restrooms but again, 10:30 AM. No women around to pee on the toilet seats yet, and the staff were still mopping when we got there. If New York ever gets a Pollo Tropical, I will eat there every day. read more

Pollo Tropical - 2/8/13 - Fast Food Near Me - Homestead, Florida

For fast food, this hit the spot. You obviously come here for the chicken. And fortunately that was quite good. Juicy and flavorful. But I also like the condiment bar with lots of spicy sauces and things like jalapeños that make it shine. Service was fine and there were lots of cops here having their lunch. If its good enough for the police, it's good for the rest of us too. A nice alternative. read more

AVOID continue another mile south and go to that location. This Pollo tropical location is the worst, it takes over 25 minutes to get to order and another 10 to pay and get your food. This location will never see another dime of my money. I just got home and after ordering yuca frita there is no cilantro sauce even after I specifically asked for it. 2 Chicken Cesar wraps with no cesar dressing on them and none on the side either. Good luck getting someone that speaks even broken English. This has happen one too many times and I'm not the only one. read more

I don't usually do reviews, but I ordered a family pollo and pork meal and after waiting an hour and a half, I was still missing all sauces, bread, and side orders. When I attempted to reach the restaurant, around 8pm, no one answered. It sucked that my kids waited for this food and when it finally arrived, half of it was missing. read more

I ordered a whole chicken and a original chicken sandwich from drive through. When I reach home, there wasn't any chicken sandwich in the bag. It was my daughter's dinner. I drove back to pollo tropical. I spoke with Theresa, the manager. She instructed her employee to warm up the sandwich that was left on one of the countertops. When Theresa gave me the sandwich, I told that I needed a fresh sandwich; which she did. However, when I got back home it was a pork sandwich; which my daughter didn't want. Theresa was very unprofessional. She gave me attitude and NEVER apologized. She made me feel I was the problem. I called the restaurant multiple times. No one EVER picked up the phone. Good job madame MANAGER! Kudos to you! You are an amazing example to your team members. I wish you good luck! read more

The food was good as is typical for this chain. The location seemed to be good but the clientele - not so much. There were a couple panhandlers waiting by the entrance which was a turn-off. There were dirty tables and just wasn't that clean in general. I'm glad were were in and out of there pretty quick. Not sure if I would visit that location again. I might try somewhere else first. Or hit the drive-thru. read more

Pollo Tropical - Fast Food Near Me - Homestead, Florida

Missing food and sauces every single time...... how hard is it to work at a restaurant and make sure that all the food is in the order before it leaves the door.... It's EVERY time... everyone should be fired from this place because it has gotten to be ridiculous.. read more

Everytime I go they are out of something popular. Its either that or they forget half your order. Terrible.

This restaurant use to be very good and for the past year or two it's gotten worse. The service is bad, the rice is hard, the lines are long, and always low on supplies and food read more

Another terrible service as all fast foods are these days. Ordered online to skip the waiting line. Around 20 minutes for my stupid order while the customers in the line got their orders before me. Mind you I was there before they arrived. read more

Didn't know what to eat and we could not wait for food to be served so we stopped by the most convenient and fast food service around. Fortunately there was Pollo Tropical on our way back back from Key West. After a four hour drive going 40 mph on the long 100 miles Overseas Highway of Key West, we were very hungry. We ordered a couple Cuban wraps, Sweet Plantains and a combo plate called Trios. The Trios came with Chicken Wings, Ribs and Pork and 2 sides of Black Beans and Yellow Rice. The food was amazing as always and for less than 20 dollars we had a great meal. We wished we had this restaurant chain in Southern California. We will miss is it. read more

The ribs are a little bit dry. The chicken was tender and juicy. I love their sauces, there are many of them and they are all worth a try. Staff was friendly and quick! read more

Good food and price . The order was ready on time for pickup. I will recommend pollo tropical for fast and easy to order