Hands down the BEST clinic in town. We hail from out of state and was looking for a specific need…read morefor me & my teen daughter. They took such great care of us from the moment we walked in to end of appointment. Not sure how the staff are selected but it's impressive how every single person there made us feel so welcomed. They are detailed, transparent and knowledgable. My whole family are patients now.

I saw Kim for a consultation and am going back on Tuesday for Vivace. She was incredibly nice and…read moreanswered all of my questions.

I had taken my adult disabled son here for a consult for hair removal in his face. I was given a…read morefollow up appointment for spot test to see how he handled it. I got a call the morning of his appointment day stating they had consulted with their doctor and don't think they can treat him due to his disability and lack of pain tolerance! I told them I was disappointed and that they should not assume someone with an intellectual disability has a low pain tolerance. I told them his brother has the same disability and a VERY HIGH pain tolerance. He didn't even complain about a huge abscess above his molar! Caught it with a panoram X-ray. My son does very well with pre meds for dental work yet this place would not even go through with the spot trial like we agreed to. Not impressed.

These ladies are so professional and I'm super happy with my results from my Botox and my lip fillerread more

Expensive and not compliant. Do not do auto draft. These greedy suckers will spindle you out of…read moremoney.

Great experience all around! From Kaidin up front who is friendly and super helpful. To our massage…read moregals who did amazing! The hot stone massage with aroma therapy amazing. Shout out to Kayla Ford, Kayla Campos and Trish Giordano. Perfect relaxing girls day out.

Today, I was trying to schedule two massages for myself and a friend at the West Village location…read morein Dallas. The gentleman that helped me over the phone was very unfriendly and made me feel as if I was bothering him. I wasn't understanding the concept of having to transfer massages from my home location in Tyler, and he gave me more attitude about it than I could deal with. After I got off the phone with him I called the Tyler location to see if they could help me. I was lucky enough to have Kayla answer my call, and she was as friendly as can be. She understood that the transferring can be confusing sometimes and was more than happy to help me. I explained my experience with West Village, and she sounded genuinely bothered by it. So, she asked me for the number I called and the date and time I wanted for that location. She was going to schedule the appointments for me! She called me back shortly after, and, although she couldn't schedule the appointments for me due to differing policies, I was highly impressed with her customer service. Thank you, Kayla!

Paid for an hour, received about 30min. Paid for a full body service didn't even get 50% of that…read more Ruined a surprise. Left more stressed than I arrived. No one will get in contact with me about this issue after several attempts. My husband booked me a Mother's Day gift here as a surprise. They promised him they wouldn't notify me. They did, 3 times in fact. He has everything arranged to be handled so that all I had to do was show up and leave. I show up, I'm called back a few minutes after my appointment time. My massage only covered my back, the back of my legs, the back of my neck and my feet. Not my arms, not the front of my legs, not my shoulders, etc. My massage was over and I was fully dressed 45min after my appointment time. Not 45 min after I was called back. -Yes I'm aware of the 50min massage time and 10min to dress.- I did not get that at all. Matter of fact I lost over 20% of the time that I paid for. When you pay for someone's time you expect to get just that and all of the services that you pay for. But it doesn't stop here. I go to leave and they ask me how I want to pay. I'm completely confused and ask them what they mean because it was suppose to be paid for. She said yes he called and put the card on file I just want to make sure. And I'm like... well then yes. Then she asks me how much for the tip. I'm confused because I thought this was handled as well. I told her I can't just authorize someone else's money like that. She looks at me puzzled then I just tell her okay I'll just pay for it because I'm not going to use my husbands card and authorize an amount that he hasn't authorized. Then she says okay we will do 2 separate transactions. I'm confused all over again, because why was it such a big deal if I could pay the tip separately. This became a big ordeal. She told me that they've been having issues with the employees cutting people's time and she would have a manager reach out. I called my husband when I left he told me that it was all suppose to have been handled including the tip that it was arranged ahead of time and they assured him it would be special. Next day, I hadn't heard from anyone so I called, no manager available but I left a message and still haven't heard back. Every time I've called they conveniently do not have a manager available. I tried to get this issue resolved without posting a negative review but they refuse to help. I don't see how they can do business like this. Attached is a screenshot from the video I took of the time after I was dressed from my massage.