​i came in with my wife early saturday morning and our son was with us. we met a young man named…read morejunior who was flat out nasty to us. he literally looked us up and down and looked at our son and told him that you dont allow people like us to live there!! i am a veteran of the united states military and i have never experienced such blatant disrespect from any facility we gave walked into! i asked for a manager and he told us that he was in charge and we are wasting our time. i have no interest in coming back in or speaking to anyone else as long as that rude young man is still in charge! i am going to leave reviews on google, yelp and with the bbb. rude and nasty!

This is the most amazing rehab facility I've ever seen! I live in Atlanta and I haven't seen…read moreanything like SBC up here. My wife's aunt has been there for 2 weeks and the level of care she has received has been excellent.

Bay Village is great if you are healthy, mobile, and without dementia. After my mother became less…read morehealthy, needed a walker, and developed dementia, they told her she "had" to go into their new memory care facility. On inspection, it was claustrophobic and like a prison. She said, "If you put me in there I will kill myself." They almost did do her in when she went into rehab for a cracked bone - the nurse was unresponsive to her delirium, so I forced them to call an ambulance and return her to the hospital where they discovered she was severely dehydrated and recovered immediately when given water. When I told Eric's #2 that I was moving her to an ALF in central Florida (because they would not honor her contract and find an ALF placement for her in house or out of house), she said to me, "You didn't give 30 day notice so you'll have to pay for another month." I said, check with your staff - they have my letter of notice and it has been exactly 30 days." 17 years at Bay Village - mom deserved better.

Bay village is a great place for my mom and we enjoy visiting. The pool, gym and pond area are…read morewonderful. The restaurants pretty good. Our waiter wasn't very attentive, maybe kind of new. Couldn't give me a reason for no whip cream for our peach crumble. The fizzy water machine downstairs is really great but it broke the 2nd day we were there. I really think there should be an alternate water source downstairs when that happens. A water cooler with jugs of water would be great bc then you know it's filtered.

My father has been at Hawthorne twice for short-term rehab and twice for outpatient physical…read moretherapy. There's a reason we've gone back: Their skilled nursing section for short-term rehab is on par with other local centers PLUS their physical therapists and equipment are top-notch. If you read a bunch of reviews, please consider that skilled nursing is a type of facility that will AUTOMATICALLY get bad reviews. No one wants to be there, right? It's not an Airbnb. There are clients with widely varying needs, some more urgent. Everyone seems to want everything as if they are the only patient, but staff can only handle one patient at a time...no matter what facility. Take a look. No facility gets many 5 stars with no 1 or 2 stars. Understand short-term rehab is in many regards what you make of it. If you stubbornly refuse to get out of bed, you're going to get bedsores. Yes, even at home. Particularly with the elderly who have fragile skin. There's something called "personal responsibility" that the client and their family need to employ. Short-term rehab is not a place to dump your loved one and ignore them. I didn't. My mom didn't. We were there daily and made sure things were good. Overall, they were. As such we were on a friendly and first name basis with Tim, Leo, Lindsey, Barbara and Jackie, etc. They were always responsive to our needs and answered our questions. Organized. Smart. Hard-working. Communicated perfectly. Your loved one is there because you cannot do at home what they can at a skilled-nursing short-term rehab. They have people who can lift your heavy loved one out of bed, get them showered and dressed, take their meds, and get them to their PT sessions. Plus, they have to deal with all kinds of personality issues of grumpy old people in pain who are thankless, miserable folk. 24/7. They're in pain and don't want to be there. Forgivable. For people with kindness and gratitude, Hawthorne was wonderful. At least they were to us. True, the food is average institutional food designed to meet many needs. Sometimes we brought him Chick-fil-A or McDonalds because he wanted it instead. That's okay. Not against any rules. It is not perfect, call buttons need to be faster, but realism says that if the call response was faster, there are people who abuse it, calling every 5 seconds. A few more staff would be nice, but realistically speaking, vetting staff for a thankless job is a complicated process. It was clean and had activities and a beautiful courtyard where we sat and enjoyed picnic lunches with my dad. My grandkids even came to have lunch there. All this to say, believe the other reviews or believe me. Or both. Short-term rehab is largely what you make of it.

5 Stars!!! Place was so clean and staff was so nice!! Nurse Rebekah was there most of the time and…read morealways took care of any requests. Anytime a had a request I told her before leaving and it was done before I got there the next day! Mom loved the food too! They had a girl walking around with root beer floats for everyone one day and another day they were handing out popcorn. Just an all around great please for my mom to stay for 3-4 weeks. Thank you Hawthorne team!!!

My Dad lives at DeSoto Palms. after touring several communities I felt the apartments were much…read morebigger than others. My Dad has made many friends at DeSoto. The staff is very friendly and really care about him. The Director is warm and always returns my phone calls. This was a great decision, wish we did it sooner!

My husband fell and fractured his hip. I needed a place for him to go to get stronger before coming…read morehome. I toured 10 facilities and chose DeSoto Palms mainly because of 4 reasons that were important to me. 1. They had a reasonable resbit rate that didn't include a huge community fee. 2. We got right in. 3. It was close to home. 4. The Physical Therapy is amazing. Bonus was the facility is clean, welcoming, cozy/not over sterile and the food is actually good. Based upon my experiences with a few other assisted living facilities where my mom lived, DeSoto Palms is great! For the temporary status we needed. I was pleased. Depending on your needs, the only draw back was the daily activities. My husband didn't participate much but that was ok for him.

Our mother was at this facility for over a year. Both my siblings enjoyed the care my mother…read morereceived, especially as she can be a little much on a good day. The staff was good-natured and helped our mother (and my siblings) through a few room moves within the facility because she is a little extra. She was labeled "memory care" at the time she was released from the rehabilitation center, so she wound up in Morningside House as a memory care resident, which is a higher level of care. Our mother was originally in Independent Living when she started falling a lot. She hid it from my siblings because she didn't want to wind up in a nursing home (between the two of them, they saw her more than twice a week, drove her to doctor appointments, brought supplies to her, etc.). Our mom is pretty crafty at hiding things. One day, she fell and couldn't get up, and the facility she was living in at the time found her the next day on the bathroom floor, covered in the bruises she was trying to hide. (For those who don't know, Independent Living facilities check on their residents daily to ensure they are ok.) The hospital diagnosed her heart as only working at 50% and said it was causing the fainting and falls she had been having. Our mother went to rehab, then to Morningside House. Morningside helped to readjust her medications and wean her off some Godforsaken prescription that was causing her appearance of dementia, allowing her to be much more cognizant of her surroundings. The woman is 98 years old, so her memory isn't spectacular, but old-age memory and dementia (not existing in reality) are two incredibly different things and require a completely different level of care. Anyone who has had to place their parent in memory care knows it is incredibly expensive these days, so this was one of the reasons for the five-star review. They took good care of our mother and helped her get to a place of more dignity than she came in with. Was everything perfect? No. People should understand that doctors are fleeing Florida, and they have been for the last 2-3 years. During COVID, the real estate market went crazy with investors, and housing doubled in price. Florida is well known for having very low wages, and the 100% increase in housing prices has made trying to find an affordable place to live for freshly minted doctors with student loans impossible. Housing loans get cancelled at the last minute for almost any reason, making it impossible to buy a house (you lose your deposit if you don't have a contingency for the mortgage falling through). Property insurance has doubled and, in some cases, tripled (if you can even find a company to write the policy). Even with the real estate market currently falling in Florida, the price of property insurance alone is prohibitive. That was a lot of information to say this. The only problem my siblings ever had was when our mother would cut herself (her physical skin is thin - all she has to do is scratch herself too hard). They would have to wait for a wound care specialist to come clean it and put a band-aid on it. Apparently, the wound care specialist was not in the same building as the memory care unit, so the amount of time they actually appeared to attend to the wound varied. I don't know if this was a staffing problem, as nursing homes have strict rules about who can administer what type of care (you have to be certified or incur fines). As I said before, people can't afford to live in Florida, so staffing can be a bit of a problem, but there was always some staff member available to our mother when she pressed the button. This facility was very good for our mother. They had a price increase for 2026, and so my siblings moved her to a different facility, but they were happy with the staff who took daily care of our mother while she was there.

If I could award Zero stars I would. I would not send my worst enemy here. Their idea of helping my…read morehusband was to give him multiple powerful medications daily and not offer enough food. When he was brought to the facility he was extremely mobil and could speak. After one month he was having trouble walking, took numerous falls, and was no longer able to talk and make sense. He began his stay as a strong athletic and agile person, but with meager and unappetizing amounts of food offered he lost 25 pounds in the first month and could no longer speak intelligently. He was weak and was often taking falls. He died there after 10 months on January 27, 2025. I agree with the review written by Heather C. submitted Dec 30,2024. Staff was negligent on cleanliness and not adequate in number to handle the memory care patients with compassion.

The facility is wonderful! My parents just moved in a short while ago and couldn't be happier. They…read morejoke it's like being on a cruise ship that has run a ground. The building is only 2 years old. So, it is up to date with hurricane standards for new construction. The staff is all friendly and very accommodating. It is a very comfortable environment with attention to every detail. The residents are friendly and positive. We couldn't be happier.

Be careful!! We moved a loved one in when they opened and they are WAY understaffed. Not the best…read moreexperience so far. UPDATE: After more than a year with them, we were very pleased. They recovered from their initial start-up nightmare and now have a wonderful staff. Our loved one ended up in memory care for the last several months of her life. The nurses and attendants were gentle, caring, attentive. The facility was clean. We were glad she was there.

Giving this place one star is even too much. Poor quality care and way under staffed. When you ring…read morethe bell they might come by an hour later... Very highly do not recommend.

My mom was at this facility for about 1 month. She was very happy there, and therefore I was very…read morehappy. They not only provided excellent medical care, they provided emotional and psychological support that she so desperately needed at that point in her life. The facility is beautiful I cannot recommend this facility enough. Special thank to Audrey CNA (thank you, thank you, thank you) and Kim (nurse)!!