Our association found the cutting edge, state of the art, Eric Estebanez owner of the company and if you're looking for a property manager who is quick, intelligent and not condescending, he would be your man. Pointe Management is much closer to us geographically and has a quicker response time than the previous one located in Ft. Lauderdale. We found them non too soon, after suffering through a couple years from an elder couple of mobsters who sized up our condo for its money-making potential, and slowly with bullying, threats and lies wormed their way into power. Some unit owners, grandfathered in, have long warped checkered histories of doing things "on the cheap" with "bad business practices" and the building has been a victim of "flagrant neglect". Many of our unit owners are elderly and easily intimidated by the bullies who did unspeakably bad things. Many of these folks want a full time on-site manager but aren't willing to pay more money even with concrete chunks falling from the balconies on the parking lot, broken waste pipes, and potholes around the pool. We had a successful recall but the twisted vermin are clinging to their illegal money-making shenanigans especially with unlicensed contractors and even trying to bully vulnerable owners into signing their own reverse recall. We are a good fit for Pointe with our 2 building 5 story almost 50 year old building by the shore. These new management people are not wishy-washy, nor skanky and easily swayed by criminals. They probably care more about our safety and financial position whether it is about filling out an ARB for work done or being familiar with the advent of electronic voting. Credentials are as good as it gets, along with references and certifications. read more

The owner is rude and condescending. Many accounting errors made and refused to answer any questions. Claims are made that the questions were answered, but not so. Not trustworthy and unprofessional. read more

They could honestly improve anything. I hope all tenants keep their email correspondence with this company. Your previous landlords can use it when they bring new lawsuits for lost rent when their tenants all leave due to lack of correspondence, rude emails, off putting responses (this company is already being sued) but I recommend everyone using these emails to show they dont actually do their jobs or respond to basic inquiries or necessary documentation requests. One scroll down these reviews will show the same comments. Do not pick up their phone. Do not respond to emails. How businesses stay afloat like this I'm not really sure. However, there are some good a reputable property management companies out there. Just not this one. read more

Rude, unresponsive, combatant, obnoxious. Make up rules as they go along, refusing requests for said rules in writing. Absolutely nightmare to deal with. Especially Rose Watkins Madera. read more

They never pick up the phone or respond to emails, I have no idea why anyone would hire these incompetent people as a management company.

THE WORST at ...well everything. NEVER ever pick up the phone - 45 min + wait times are common. Cannot mail ouit a gate clicker - must shoow up in person...oh and theyre all back ordered...WTF - I feel like this is 1970. Account balance foer dues is NEVER avail online. Getting approvals on things like paint and tiler is a nightmare. I would rate at a negative 5 stars read more

if I could give 0 starts to this company I would.... horrible customer service, zero transparency, no communication, no professional skills even at an owner level. My recommendation: stay away from this company and run if you can! read more

I wish I could give them zero stars. They are the worst company I've ever dealt with. I closed on my condo and a new owner moved in. I was charged this month the hoa and I don't even live there. Yet somehow it's my fault that I didn't notify them to stop charging me. What bs!!! Also when I had maintenance issues, they didn't lift a finger to help me. Will I ever see a refund check from them? I won't hold my breath. What a bunch of cons! read more

I would have picked a 0 star if there was one. These people are quick to send notices when something is not working at my house and to threaten me of fines, even though they know I am not in Florida. The minute something happens, they know because they have cameras. But when it come to provide services to the owners, this company does not do anything. Phone calls, messages to the websites, emails, nothing works. There is always an excuse of "high call volumes" and after waiting for a long time, they just hang up on you. I paid over $3000 legal fees to their lawyers last year because they are not doing their job. I am learning this morning that my account is again with their lawyers when I have been trying to reach them for over a month. Two weeks ago, there was bulk trash in front of my property and they immediately sent me a message with deadlines to remove it before being fined. But they are never available to support me on what they are supposed to be doing. This is the worse company I have ever been in contact with since the 20+ years I have been in the U.S. SHAME ON YOU!!!! read more

I received a notice that I did not pay my homeowner fees, when I called the account department to see which month that I missed, she was not able to tell which one it was. I did some bank account research, and I paid all my dues and I have all my bank account statement to prove that i made all my payment.... and she keep telling me that I did not pay... I am waiting for the next homeowner association meeting to explain my case if nobody wants to help me, I'm going to file a small claim action against pointe management and my homeowner association. read more

The worst management company that you can get.They are disorganized.They are not returning telephone calls, email's.

If there is a sign in their office, it would read "The customer is always wrong." When you call them, if they answer their phone, if you can get past the administrative assistant "Tatiana", bear in mind that you'll be talking to someone who will be trying to explain to you how stupid you are. Their unavailability delayed our move-in process by two months, costing us thousands in temporary housing. They refer to a mandatory 30 day process with a "board" but when we were about to decide to go elsewhere, magically the process accelerated to within a week. Worst of all, their form had the wrong address on it and were it not for our persistent harassment of Tatyana, we would never have known and may have had to wait even longer. If you're reading this review, it is because you are already in the moving process and probably have a little option to decide elsewhere. But if you can, avoid this management group. read more

Little to no communication, unless you've left your trash can out for 12 hours past garbage pick up time. Get notified of community events the day before if we're lucky. They do not return phone calls or emails. read more

This is definitely the worse management team in the entire state of Florida. They are rude and very disgusting in terms of how they talk to people. My owner & myself as a tenant are baffled behind how they even became a management team. I was speaking to my property manager about a very concerning matter during my conversation I stepped out to charge my phone in my car. Of course My property manager Alex stepped on break during that time. Some Disrespectful lady told me that she went on break in the time it took me to recharge my phone. Instead of the asking if she could provide assistance, she scolds me to come back later. How disrespectful, not one ounce of professionalism. I have been targeted since I've decided to voice my opinion. Sad. read more

Unfortunately, our association ended up using this pathetic excuse for a management company. The company does not return calls, and brags about their aggressive management style, which translates to railroading homeowners into using PMG's contractors, gee I wonder why? They often do this by having private meetings with the board, or "conveniently" having meetings at inconvenient times for residents to discuss their gripes or disapproval of something PMG or the board wants to do. Eric Estebanez is the owner of the company and if you're looking for a property manager who is rude, abrasive, and condescending, he would be your man. This may be the worst management company in South Florida--and that is definitely a low bar! In short, I would avoid using this company at all cost and try to find a professional company that actually cares about the homeowners and saving the community money. read more

I wish I had read the reviews before moving into a place where Point Management Group "handled" all the issues. Incredibly rude and stressful management. I had been sending automatic payments through my bank to the condominium and questioned why I hadn't received any info through mail. When I called they couldn't find any payments! The best way they could resolve it is by telling me to contact my attorney! Are you kidding me? Horrible! Horrible service. read more

The worse fucking management company I ever deal with, these assholes made me pay $150.00 for an application, then drive down there in person to drop it off, and after several times I called to follow up about my approval, they never gave me a straight answer... I ended up moving in without being approved.. This company is a joke! The building I am in is old as fuck, infested with cockroaches and bugs... The front door has been smashed several times, and the laundry room id a scam! They give you some card that you put in a machine and add money to it, however for whatever reason, it does not except singles, so who is pocketing all that money? I been here 6 months and never heard from anyone there, very professional! blame myself for moving in to this place... STAY THE FUCK AWAY FROM THIS PLACE. read more

If this company is in the "managing people & places" business they are doing a TERRIBLE JOB. their secretary is rude on the phone & will not give you a connection to the In-office staff that might be able to answer a question. Email only? Never get a response. Pathetic. read more

I have lived in our community for 20 years and Pointe Management Group has been a problem to deal with for years! As stated in many of these reviews, they do not return calls, emails etc. But if they do you are in for a tongue lashing, nasty and act like they control you, not that you are paying them to do good work. Yes there is corruption between Pointe Management and the contractors in our community, no question about it. 1 - We have awnings, we would all like to get rid of the awnings but Pointe has always made it a point to tell us during meetings "you can't do that" I believe it is Eric, the guy with the split magnifying glasses that puts them on and off every time is he requested to do something he does not care to do. Nervous habit, it shows when he does not want to do something. Well the awning, first you get a letter from Pointe that your awning has a tear in it and must be taken care of, next City Code Enforcement shows up and leaves you a violation notice. Ok, a rip; call 3 companies only one will respond with a quote. The others must know its hands off in our community. After 20 years I have replaced these stupid old fashion awning two times, both had to be with the same company. No other company would provide a quote. Can we say kick back! 2 - Rules about Commercial Vehicles parking within the community that is not enforced. We look like a warehouse zone. I know people have to work and have a company vehicle - but there is a warehouse complex right next door that is empty in the evening, they could park there. I drove around on a Sunday and photographed all the commercial vehicles because it is just out of control. One electric company had 5 vans parked within the complex. Then the others, there must have been at least 20 commercial vehicles that Sunday. I know I sound like a nut case, but enough is enough. If you are going to enforce the rules, then enforce all the rules. 3 - You get a letter from Pointe stating you have weeds growing through your fence, a letter. OK take care of the weeds. But nothing is done about the Commercial Vehicles. Next you get a letter from Pointe that you have a hole in you screen porch, mind you we have shadow box fencing around our porches. No one can see that hole in the screen; it is from rats that we have complained about repeatedly at meetings. Nothing done about the rats and to see that hole in my screen you would have to be inside my home or as I have seen Mr. Johnson do, climb up the shadow box fence and photograph the hole in the screen or what ever he is after that week. I have watched this man do this to many homes. Only one screen company will quote you on repairs, I have been left their business card in my door. 2 holes the size of a small rat, that cannot be seen from outside, I repaired them myself. Put a screen over the holes. But wait, before I could get it done guess who shows up again, City Code Enforcement, again can we say racket! 4 - Then there is the towing company, only one towing company services our community - wonder why that is? If your car will not start and you call a towing company, that towing company will tell you - you have to call a certain company for towing in our community. Racket? This company Pointe Management Group must be investigated! They are doing this in many communities and all the while collecting fees from each homeowner. Oh another goof by Pointe Management this year, then sent out our next payment booklets and budget papers, the rate was not going up for once! It has been raised the last 2 years running. But guess what happened NEXT, they mailed out another payment booklet and new budget saying they had made a mistake! Raising the rates, once again by $5.00 a month. Please this company must be investigated - I would like to know how many of the homes in our complex they now own. Wonder how you can find out that one, not with Eric's tricks I am rather sure it is well hidden. I could go on with many more problems, but this is just crazy that this company keeps getting away with this in so many South Florida communities. read more

AWFUL!!!!!! Run...don't walk, RUN away from using Pointe Management Group. Don't move in somewhere they manage! Don't spend 100k+ on your townhouse to have a management company with absolutely no stake in your property tell you you can't have deposits back because you made a payment late. It's absolutely ridiculous money stealing thieves. They don't return calls or e-mails, and have 15 minute hold times just to see "if someone's available" when you ask for someone by name, only for them to come back and say they're not available. Pathetic excuse for administrative professionals working within the company and terrible property management as well. What someone else said about holding meetings at inconvenient times..CHRISTMAS EVE AND THE DAY BEFORE THANKSGIVING...are you kidding me? Often cancel meetings and schedule last minute to avoid attendance. It's pure ridiculous. I got a letter about having vines on my fence when members of our HOA have straight up bougainvilla covered fences. It's bullshit. Pointe Management group can suck a fat d**k. That's about how professional they are. read more