Terrible & a complete waste of time. DO NOT DO WITH KIDS.
If you want to completely waste a day in Tuscany and in the process be patronized and browbeaten about how Americans' consumption of mass-produced food products is to blame for destroying the lives of farmers, then this is the experience for you!
We signed up to participate in a program that was billed as a 3-hour experience that included a cheese-making demonstration, a tour of an organic farm and lunch; important we had 4 kids (ages 9, 10, 12 and 14) in our group. For the 1st 50 minutes we stood outside (being bitten by bugs) while our host (apparently the owner) rambled on about the importance of small farmers, how consumers' (especially Americans) desire for less expensive and mass produced products are destroying the livelihood of hard working people and knowing the type of grass eaten by the cows which produce the cheese you eat. (Please understand that we regularly shop at farmer's markets, support our local farms and farm-to-table businesses and put a great value in fresh, organic food. However, on vacation with kids in Italy is not the place that we need to be lectured about this.)
After this initial portion we went to where the cheese-making demonstration was supposed to occur and again, this guy rambled on for 20 minutes about the difference between cow, goat and sheep's milk and the anatomy of these animals ... BEFORE EVEN TURNING ON THE CHEESE MAKING EQUIPMENT (which then need to heat up for another 20+ minutes before the process could start). By this time, 2 of the 4 kids in our group had their heads on the table and the other 2 looked like they were in detention. (By then we were over 90 minutes into what was supposed to be a 3 hour experience - no cheese had been made, we had not explored the farm and had not been served anything to eat.) At that point we decided to cut our losses and go explore someplace else in Tuscany. We spoke to the manager (apparently the son of the owner), explained our displeasure and that our kids were bored out of their minds [as we all were], that we felt we were wasting precious time in Tuscany and wanted to go explore elsewhere and asked what a fair price would be for us to leave prior to essentially doing ANYTHING that had been part of the tour (including, not eating the sit down lunch); specifically we offered to pay 1/2 of the total amount, to which the manager told us he thought was "rude" and that he expected us to pay the entire amount. (Had he just taken the offer of 1/2 payment, we would have done so [again without eating the meal that was part of the program], let it go and this review never would have been written [in that regard I hope this review is read by the owner/manager of the business, as you have terrible customer service skills and know nothing about how to make your customers happy and/or build loyalty to your brand].) After arguing about this for another 10 minutes, we capitulated and paid the entire amount (over $1,000.00usd for our entire group) and left. (Candidly, if these folks are as concerned about the well being and longevity of small farmers and producers like themselves, it would benefit them to WORK WITH their customers as opposed to argue with them.)
We went on to have a wonderful day exploring Montepulciano. If you are even slightly considering this tour/experience, I cannot more strongly advise you against it.
PS - In the event that the business writes a response stating that we were impatient and just don't understand that cheesemaking is a time consuming process (which we heard over a dozen times while expressing our displeasure with the experience), I again respond that they knew that we had young kids and it could not have been more obvious that they were bored out of their minds. There are LOTS of things that could have been done to speed up the process (for example cut the 50 minute diatribe at the beginning to 10 minutes, have the equipment turned on and the process of heating up the milk started by an assistant before [or at least right as] we got into the demonstration room [and then explain that the assistant had been there for 30 minutes stirring, or whatever, before we arrived], suggest that someone else take the kids for a tour of the farm to see the animals while the tedious part of the process was being done, etc., etc., etc.). These are common sense actions that a reasonable business who cared about their customer would take. read more