Prompt, Professional. They repaired a water heater, pumped out my crawl space, installed a faucet,…read moreadded an outside hose bib. I would use them again

Followed up quickly to issue with water heater. Also came out to locate septic tank.read more

I called them to fix a leak in my crawl space and they came the very next day to fix it. They were…read morevery reasonable priced. That was a month a go. Then today we had the alarm from the grinder box ringing and they came a few hours later. They knew exactly what the issue was and fixed it. Had all the equipment in his truck. Which means he wasn't trying to get us to pay for him to come back. He cleaned out the grinder tank and we have not had an issue of the alarm going off. If I need a plumber he will be the first one I call. I recommend this company

The worst plumbing company in the Pocono mountains. They tell you one thing then they come out and…read morecharge you double.

The company should get 10 stars!!!Mike is a professional and does excellent work . He will diagnose…read morethe issue precisely and will fix the problem. Very patient, persistent in his work and will complete the job. I am very happy with the work he provides.

Mike went out of his way to rectify our frozen pipe situation. I would highly recommend him.read more

Dan came out and setup some mini split units for me. Excellent top notch service and competitively…read morepriced.

I initiated an online service request...DRC responded on line (after some time passed) "call us…read more..." . Another company I contacted got the work: why? they called me! Imagine

The BBB has both my complaint and review. Read them and all other non biased truthful issues. Don't…read morebecome another BBB complaint. The company is not accredited for a reason. Everything Mack installed had to get replaced and redone in 2019. He sold me a 100,000 BTU 96 AFUE unit and after being paid. I was told it was a 80,000 86AFUE unit. To post a lie earns a lawsuit, watch how these facts remain on this site. I did contact the PA Attorney Generals Office and was offered $2,000.00 from the company to make my complaint go away. As I had to replace and redo all at over $5000.00 and had already paid Mack 4700.00 I refused. Who offers 2000.00 when they are correct? No one. Remember the BBB site, it's your money Again you cannot post a lie, it's called liable watch how this post remains here forever

Amazing customer service, attentiveness, and overall nice guy. I found Mack through Yelp (thank…read moreyou). When I found that he was local and saw his ratings, I knew I had to try his service at least once. I switched from a bigger company who installed my equipment because it was difficult to get service and I had to speak to 2 or 3 different people to arrange that. I was tired of having to make phone calls, wait for replies and being made to feel that people were doing me a favor by charging me to come out for work. Mack called me back himself within 10 minutes of my message. He "interviewed" me on the phone about the problems I was having. He went to my home, serviced my unit and had it running right away. He also gave me advice and suggestions about keeping it running well. The price was a little cheaper than my previous company, but still within the range for an annual service. I will continue to use Mack because he seemed to care about my home as if it were his. Paying him was the last thing on his mind, he wanted me to be happy first. That's difficult to find; it's a pride of craftsmanship that is lacking in the bigger companies. I will use Mack from now on and you should too.

I just want to say what amazing service we received today from this company. We called at 9:30 am…read moreand Ronnie and Kyle arrived at noon. We are a new customer and did not have heat. These wonderful men told us exactly what we needed to fix our situation. I cannot say enough about the wonderful customer service, the professionalism and general wonderful personalities of the people of this company. I would recommend RJ Groner to anyone that will listen. Thank you for such a blessing

BEWARE!!! They do not back up their warranty and they are way overpriced. I had a guy come out to…read morethe home to give us an estimate on a new boiler, new water softener, and mini split units. I explained that I would like to get the boiler up and running for the winter, as we had 3 quarter of a tank of oil, and we wanted to use most of it up before replacing the boiler. He said no problem; I'll schedule for a guy to come out and see if they can get it running. The Tech comes out and was able to get the boiler running. He explained, if the boiler stops, just call and schedule, as it will be under warranty, as long as it's the part wrong. Not even a month, and the boiler went down again. I call the office, and the lady that answered the phone, tells me the same thing. If it's the same part, it's covered under the warranty. The guys come out and fix the same part again. Mind you, we had no issues with any of the repair guys, they were great. The guys call the office, and spoke with Nancy, who tells them we have to pay for the repair, it's not covered under the warranty. I wasn't going to argue and not pay, as we didn't want the Techs to get in trouble, but the Techs left and said they would deal with it on Monday. We decide to call and talk to Nancy, who had already left for the day. We asked the answering service to have her call us back to settle this, as we didn't want the guys to get in trouble. She sends a text message stating my husband threatened them, and she will be sending the money back from the first repair and will no longer do business with us. I responded to the text, that no threats were made, and every repair company has a labor warranty, and the parts also have a warranty. No response back. We did receive the estimates in the meantime, and I about choked when I saw the estimates. I know material is high in price right now, but they are taking your arm and leg too. I decided to call another company out of Lehigh Valley, for the water softener, and they were $7000 cheaper than RJ Groner. Also, the equipment that RJ Groner was pricing out for us, was not as good as this new company, either. Won't ever call them again for anything, but people need to know, they will rip you off if you don't question things or get other estimates.

A sudden plumbing problem (aren't they all?) while we had a house full of guests (of course) left…read moreus short one shower. I reached Blitz quickly and was soon on the phone with Noah, and we set an appointment and talked about the possible causes. Armed with a bit more insight, I was able to fix the issue. So Blitz did not come out, but they deserve credit for customer service and patiently helping me by phone. Seems like good folks and definitely on my list for future needs.

I had no hot water for our house in PA, and so I called Blitz. They came and checked my Rinnai on…read moredemand water heater and said that it would need to be replaced at a cost of $4,950. I called another plumber and they said the issue was that the power on the unit had turned off. They turned it on, and it worked fine. Is Blitz ignorant or trying to cheat me?

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

We were very impressed with Mike's Appliance Repair! We called at the end of the day, and Mike…read morecame the next morning. With his thoughtful, methodical way of investigating our issue, he was able to resolve the problem right then and there. Mike is very personable and knowledgeable. Thank you!

I called Mike in a panic newer washing machine not working. He took his time to diagnose the…read moreproblem. Excellent service will always be my go to guy!