Valpak had a coupon for Pocatello Carpet Cleaning 208-241-2077. Normally we go through Rhett Freeman or Pure Clean (who are great), but they were both too far out for when we needed. So, we figured we'd use the coupon and try Pocatello Carpet Cleaning because it said they had 17 ears experience. Bad idea. They showed up late, which was okay because they called when they were supposed to be there and let me know they would be late. There were two men, the English one was very belligerent toward his partner and completely unprofessional, which made it very awkward to be around. They "cleaned" the entire house in 1 hr 45 minutes vs it usually takes twice as long to have a similar size house done. My husband noticed that they weren't putting much effort into the raking or extractor part. They finished it off when they were leaving by asking if they could dump the water. Not even thinking and caught offguard by it, I said it was okay because we were going to be killing the weeds in a couple days. Instead of dumping it on the grass, they dumped the waste into my driveway. When I realized what it was, I made a comment that I was surprised it wasn't as dirty as I expected. Everything finally came together when we realized how bad it was the next day. What normally takes 24-48 hours for carpets to dry, theirs was dry in less than 10 hours. Probably because they didn't actually do a thorough cleaning. There was a room in the home that previously didn't smell that now reeks. There were stains in the room, so they must have put something on it and didn't clean it off. We now need to have that room re-cleaned or new carpet put in just because of the smell. The whole experience was terrible! read more
