This Wells is bombed out…read more Narrow car parking. People race around. Some guy in an old sombrero, selling fruit from a cooler in the lot. The ATM is always out of paper, busted or up for repair. This is not good as it's on a major road. Inside are longest lines ever seen: people with unusable checks, bags of coins, or who need translators. Review: 3

I am just not a fan of this place. Whenever I come is always a long line for the teller, ATM and…read morepersonal bankers. Sometimes I find myself driving all the way to their location in Merchants Plaza just to avoid the wait. I am guessing its really not the bank's fault just a very busy Plaza, but still not a fan of this location.

Very friendly bankers and personnel. Easily opened my accounts earning me a nice bonus.read more

Slowest bank in the world...for simple drive through transactions took almost 5 minutes till…read moresomeone came to the window and then to cash a check for a small amount it was like getting a tooth pulled...just disgraceful service.

Why can I never get someone on the telephone at this bank? I have a simple question, and don't want…read moreto have to drive over there for an answer. Also, why did they close the Lake Ridge branch?

The bank manager walked up to me when I entered and said "you know there are four people ahead of…read moreyou!" Makes you want to walk out but I have an urgent requirement that my bank BoA does. One office, the one I needed had no customers for at least 15 minutes since my arrival. A customer then walked in and just entered the office without issues. The bank is clean but the service is severely lacking. Manager came to me twice telling me the wait will be long but there is no one else here. Then she told me a customer service agent had someone in her office so I waited 30 minutes only to find no one was in the office. Severely disappointed. Their attention to customers differs from other banks or branches. Will not be back to this one. Some advice for all customers if you need anything but normal banking teller service make an appointment or go elsewhere.

My son had to get his first Checking account being 16 for his job. PAULA was so helpful setting him…read moreup with everything and explaining him every step of the process including how to get the design for his debit card. Sarah is the manager who helped me for days, when I had to change bank accounts. I can highly recommend this Bank. I have been with this bank and Paula, when it was Crestar, Suntrust and now TRUIST!

I have been banking with BB&T forever. And then, the merger with SunTrust occurred and every…read moreaspect of what was once a reputable and community-based financial institution has deteriorated: customer service, exorbitant fees, and mostly, the integrity of the system. Needless to say, once my current check clears, I will be closing my account: not that it matters much because I am a teacher who doesn't contribute enough to Truist's bottom line. Here's the scenario: Truist is administratively holding a $7,000.00 check that I deposited to my account last Friday. The funds will not be available until June 29. This is an eleven day hold. When I asked customer service about the hold, they said that they have to verify that WellsFargo has the money in their account. eleven days for $7,000.00. I did a little research and Truist is holding the $7,000.00 in an interest bearing account that benefits Truist, not me. I'm not sure what the interest rate is on this "holding account" nor do I know where the funds actually reside, but to me, this is theft and fraud. Please be careful where you place your money, and certainly reconsider banking with Truist. My next call is to my financial attorney. I'm at least owned the interest that they underhandedly accrued on my behalf. Truist: Trust with a lower case i. How cliche'.

I would give this place zero stars if it was an option. They don't accommodate anyone that has no…read moreappointment. I walked in a few weeks ago and there was 1 teller and 2 bankers. The banker told me she's busy waiting on an appointment, took 5 minutes to look for steps how to do stuff online to show me, she couldn't find it. The total 7-8 minutes she spent me with could have been used to help me. The bank was empty with no one in it, well I'm here you can't help me ? This is not the first time it happened to me so I decided to take my business elsewhere. Unprofessional and unappreciative of customers .

Ms.Shamail is the best Bank of america empoloyee . She is very nice and very professional. I'm…read moreextremely happy with her customer service.