Dont EVER get a HELOC loan with this bank The amount they give you to close the loan will NEVER be accurate. Mine was off by 3k. Paid the loan for 5 months principal + interest - and at the end, the payoff amount was 1.5k MORE than I started with. No employee can explain it - 2 branches, loan officer, closing officer, teller, customer service number, customer service escalation. After nearly 4 weeks, still not a single employee can explain that my closing statement/payoff amounts.
Regret ever having done business with PNC - I closed all of my personal and business accounts as a result of not being able to get a single question answered in nearly a month. Working on pursuing legal action against them as well.
Chose another bank. If the loan officer cannot explain how the loan is computed - run, run run. When they gave me the amount of what the payment would be, imagine my surprise when I got the 1st statement that it was 40% HIGHER than what they told me. Imagine a bank that cannot compute interest on a HELOC properly. Welcome to PNC~ read more