on july 13/2026 at approximately 10 am , i visited fulton branch in Hackensack NJ and waited 30…read more minutes for asimple deposit . when i politley asked the teller name nancy if i should go and return later ,her dismissive unprofessional response was unacceptable . This reflects recuring issue in my ineractions with her and stands in sharp contrast to the excellent service consistently provided by Anthony and Nadia .if this level of service continues , i will have no choice but to close both my personal and busniss accounts and move to anther institution. No customer should have to deal with an atitute of a teller like nancy that have poor comunication skiles and appers uncertain or unprepered to handle basic banking interactions

NOT GOOD!!! It's a…read morelow tier bank to begin with so I'm not surprised at the incompetent managers working here. This place is a joke and when there is a problem they will lie and hide facts. You won't see this at a top tier bank like CHASE Bank. They will do anything to get your business, but when something happens they cover their mistakes. Do yourself a favor and go elsewhere to a bank you can TRUST.

Get a family member or friend to get you referred in & become a member!…read more I got a cool $50 to join, via a friend / current member. There are great, low interest rates - no fees and many referral perks. You can tap ATM's 12x/mo without any fees. Only 3 tri- state locations but hardly anyone banks in person anyway any longer. Kelly, who helped me finalize my account, was cute, helpful & friendly. Of course the have their own app.

I don't understand why they need to put a 'hold' on a $500 check... especially since I'm a member…read moreand the check was from a corporation. Aside from that things were ok.

If there is anything I cannot stand, it is receiving an answer of "I don't know" when I ask a…read morequestion. Today, I finally ended the lingering relationship I had with TD Bank. I closed my checking and savings accounts sometime ago and opted for PNC where I always get answers to my questions and am remembered in the two branches I frequent. Today, I ended the affair with TD by closing out my safe deposit box. First, I waited close to 30 minutes to be seen by someone. Then it took another 45 minutes. There was a minor dispute over a second key and I was charged $25 for turning in only one key. When asked if I would be reimbursed if I turned in the second key they allegedly gave me when I opened the box, the girl waiting on me who was probably not old enough to drink, replied she didn't know and it would be up to management and I'd have to deal with it IF I ever returned the second key. Prior to closing my accounts, I waited upward of 10 days for payroll checks to clear into my account. Service was always snotty at best. That place blows. Way to go with killing the Commerce reputation and fond memories I have of quick service and friendly staff.

The true measure of a business's quality is not how it runs day to day, but what it does when…read morethere is an issue. There was such an issue today and TD failed miserably. Their on-line service malfunctioned. If you tried to call for service you either sat on hold for over twenty minutes or requested a call back that did not happen. I also went to the local branch to get a resolution but the desk jockey insinuated there was no on-line issues, but he could not reach their service center either due to an admitted twenty minute hold time. I am now in the process of finding a new bank.

To start off I came in for a issue with my account, after getting off the phone with customer…read moreservice 3 days before the encounter I was told that my account wouldn't get overdrawn if the money was put in that day which is was then upon waking up today my account is overdrawn. Upon entering there was a short old woman who greeted me and tried to help, little did I know she was going to be no help because she was new. She called the manager who had been sitting in her office who had been sitting there playing with her fingers. It took her about 15 minutes to finish playing with her fingers before she came in for nearly 3 minutes of saying there's nothing she can do and left. Upon leaving she was sitting on her phone giggling. Great service at this branch.

Terrible bank. Look elsewhere. Have had a small business for 10 years. Opened a business account at…read moreColumbia after Republic was bought by Fulton. Due to the Joe who is a complete idiot in Sewell was forced to close it. The guy has no idea what he is doing and is actually a little childlike and thinks everything is funny. Stayed with Fulton they are not great but at least they respect small businesses.

The branch manager was phenomenal. I had a stroke and a traumatic brain injury in the past, and…read morethis is the first time in my life. I'm currently not working. I recently had 93 pieces of titanium put in my spine. I needed to go there to find out some information and although she wasn't able to help me with one thing, she was really wonderful. She was the branch manager.

I had an account with First Harvest (CD), after it matured they charged me a monthly inactivty fee…read more I told them that I wished to close my account. Their response was that I could not close and my inactivity fees would to continue to accrue until I paid them. Stay way away.

The lady in the front desk kept me waiting for 30 minutes to take out my withdrawal. However she…read morewas in the computer minding her own business and act like I am invisible. Worst customer service I ever experienced in the Fulton Bank

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