I waited for ever just to do one wire. The only friendly one was the lady in the front . Ladies…read morewere rude look un bothered customers sitting and waiting. They look unhappy . Horrible Customer Service.

Had terrible loan service with Navy Federal AGAIN. Have very high credit score and 60% or more…read moreequity in the house. When applying for an IRRL their automated loan system asked me for over 15 documents that were NOT even needed for an IRRL. If the loan officer had called me back a week ago or a supervisor had called me back when requested, I would have known they only need a current mortgage statement for an IRRL and the rate would have been locked a week ago. Still waiting on a supervisor to call us back after multiple requests.....worst customer service ever. They now have multiple documents with personal information they did not even need to request, and they have cost me thousands of dollars over the life of the loan. So disappointed in them I am considering filing a formal complaint.

Had to walk in since the Dollar store Pepsi truck was blocking the drive through. Had a very nice…read moreyoung lady wait on me. I have not had bad service from anyone at this branch. The lady that used to wait on me through the drive up has left and gone to another branch but I still use this one when I am in Jacksonville. Thank you for all being so nice.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Jacksonville, NC branch or find us online.

Transfer of funds to another bank. They want to charge you for moving your money. They also send…read morestatements and if returned they charge. This is a nickel and dime bank and should be avoided.

I had a vehicle that was financed through MFCU. I made my payments on time for 2.5 years, then I…read morelost my job. I turned the vehicle in as a voluntary repo, and MFCU is reporting to the credit bureaus each mth that my payment is delinquent! They are not reporting my vehicle as a voluntary repo. They have sold the vehicle at auction, but has not reported this on my credit report. So each mth is resulting in a decrease in my credit score. I will never do business with them again. I feel as if I am definitely being lied on and targeted. They are trying to ruin my credit. Stay away from them and do business elsewhere! They suck!

I have to say I had the worst experience I ever had with Manager Kristina Hamm. She refused to cash…read morea check I gave to my employee, after SHE called me to verify it ( from the information on the Wells system) . I gave her all the required information, and she tried to make it as difficult as possible. After trying to blame it on a teller, her customer service was just poor. I wont be using that branch ever again. Perhaps not Wells Fargo either.

I would give this place zero stars if I could. Horrible couple service. What bank doesn't have a…read morerestroom for its clients ? What bank doesn't do business over email ? I was asked for documents and I was told they could not receive these documents. There was no personal information what so ever on these documents. The banker had an horrible attitude, will never return.

I am waited over 75 minutes to deposit a check with weird formatting not recognized by the app…read more When I got to speak the rep I at the counter, she was puzzled and had to call over a manager who informed me that she'd get to me after she helped other customers, who had also all been waiting over 55 minutes. Absolutely absurd. I wonder how long it will take to withdraw my accounts to another banking institution with decent customer service and more locations in the locality. I've banked with them since I was a child living in a larger metro area with numerous locations and never waited over 5 minutes before for much more complicated matters. Ultimately, they were unable to even assist me and advised I go cash the check at Walmart. Wow. Bank of America certainly isn't military-friendly in this town.

Why does anyone bank with BOA? I have never in my life dealt with a more bureaucratic company…read more Everything is difficult. The bank staff themselves are confused by company policies and if you think common sense will prevail - you are mistaken.

Been a member for years and depositing a check has been so difficult due to, poor training and…read moreinconsistent training for employees for months I have deposited a check saying only "Mobile Deposit Only " and this last check I deposited it twice only to be told I would have to drive 118 miles to deposit it, and when I did she said it's been deposited. Only to find the next day it wasn't there, I called customer service and was told it would be available tomorrow. Tomorrow came and it still wasn't there, the next CSR told me it had a 5 day hold. So this is definitely a training issue, and as always they are very friendly giving you info that is incorrect. Having worked for an internet company as a trainer this was the one area NFCU was head and shoulders above all the others, so much like them now.

What ever happened to clerks putting your money in an envelope? Maybe arranging the bills…read more So they all face the same direction? Or better yet.... How about not excessively holding up the big wad of cash I'm withdrawing to hand it to me while the line has 8-10 people waiting.... Good way to make a customer a target.....attention to detail is none existent