I'm really disappointed. I haven't experienced a bad branch yet, but I definitely won't be going back here. My husband and I went in to get a joint checking account together. When we walked in there were about 5 clerks behind the desk, and not one greeted us. So we approached the front, still no greeting. So we stood there and waited for the clerk to look up from her computer. The other clerks were father back, one was sitting on the ground and loudly talking about why she prefers no one come to her house. I felt that was very rude and not at all customer service appropriate since none of them were helping anyone else.
The clerk who was siting at the front finally acknowledged us and mentioned she'd need to see if anyone could see us, or if we'd have to come back another time. I was baffled, I've never been told I need to have an appointment to be seen for anything at a bank. She was on her computer for quite some time and finally said we'd have to set up an appointment. After all of that I wasn't really interested in any help from this location. Made me consider switching to my husbands bank, which is crazy because I've always been all about PNC. read more