Got auto loan 2 weeks ago. Easy application process. Only $25 to open an account. Low rates…read morecompared to banks.

This branch is amazing but do not go to Robertsdale unless you absolutely have to. Foley has never…read morecomplained about doing separate deposits for me and is always very happy to do so, very professional and inviting staff.

Can't believe a bank refused to accept an out of state commercial driver's license and a passport…read moreas ID to open an account,,definitely not a place I would recommend to anyone

I have never had such amazing service as Truist Bank in Foley. I had a difficult financial…read moresituation that took weeks to resolve. Everyone was helpful, but special call-out to Shaquitta Holliman. Shaquitta put in hours on my behalf & made me feel like I was her only customer. I'm new to the area and told her that she had become my new best friend here. If you want a bank that offers good old-fashioned personal service, go to Truist (in downtown, Foley.)

Have visited this branch multiple times for some pretty serious banking items for our business…read more Every time we have had great, friendly service and never had to wait too long. When I saw the one star average rating for this place I thought I should give my positive experience

I have opened an account with Wells Fargo (in Foley) for the purpose of depositing a larger amount…read moreof money coming from an estate. I was told to deposit $500.00 to avoid paying bank fees. I told the clerk and the manager that I would be depositing a large amount of money after it gets transferred from another bank. My transfer of money was delayed by several months. Later on, the rules changed, and the bank began withdrawing fees from my account. Then I received a letter stating that my account was dormant because I had not made any "qualifying transactions." They wrote that once an account is dormant, according to state law, Wells Fargo must transfer the account funds to the state, and if this happens, I would need to file a claim with the state to recover my account funds. In other words, they encouraged me to go somewhere else. I have many accounts with other banks, some of them for over 30 years, and they have never become "dormant." Part of my estate money arrived, and I deposited it with another bank. I certainly don't need a Wells Fargo account; there are many banks that are gladly taking my deposits.

Most of my problems are online. It seems every time I try to log in to my account I get these crazy…read more1st 2nd and 3rd verifications that I never signed up for , Get one question wrong they freeze you debit card. Do you know how embarrassing it is to check out and the machine says card declined when you know you have plenty of money to cover what you are buying? THEN they tell you you have to come in to the local branch to fix the problem, OR you wait on hold and get A foreign person that barley speaks proper English to help resolve my problem. And they call this A small town business. A Small town business does not hire foreign call centers to handle customer service. The working business hours are crazy, they are closed more then they are open. why do they not open until 10:00 A.M on Wednesday when every other bank in town is open?

Worst customer service we've ever had!!!! You expect this from banks but the credit unions which…read moreare supposed to be the cream of the crop of financial institutions! Seems like every time we've gone inside they act like we are bothering them! A little "southern courtesy" would really be appreciated! I know this is usually a trickle down effect, which is sad!

Let's say you have $2400.00 pending deposit plus $25.00 in a savings account. You get get charged a…read more$28.00 NFS charge for a $14.00 shortage. You ask for a reversal. You never receive a reversal nor a phone call with any kind of explanation or "Sorry, can't do it"! The next month they withhold your social security deposit which should have been available to you on Sunday at midnight. They choose to not release funds until Monday morning!

When purchasing and seeking a bridge loan for my vacation property I was recommended to Barbara…read moreWard at United Bank by my realtor Ms. Ward was very professional, informative and we asked her to facilitate the loan for that property. She was able to assist us throughout the process and did a very good job making everything flow smoothly and we were able to close quickly without issue. The ink wasn't barely dry on our loan documents before they sold it to this skeevy company that has a zillion complaints and is best known for their devious practices and wrongful foreclosures. Seriously!! The good news is that is was only a bridge loan and we were able to pay it off before the first payment was due. However with the horrible track record of that mortgage company I am not happy about having my loan sold off to an organization with such shady practices and was surprised that a local bank with 120+ year history and a good reputation would make this kind of transaction a practice of their business model . Bottom line: As they say, buyer beware, and this was the first time this happened to us but only a few years later in the same situation we had another mortgage company do the very same thing to us. We were actually promised that they would not sell that bridge loan to this sleezy company but that is exactly what they did, we paid that off quickly too. So now I think maybe the say "buyer beware in writing".

From the owner: Founded in 1904, United Bank has a rich history of serving the communities of Southwest Alabama and…read moreNorthwest Florida as only a community bank can. Here at United Bank we provide the latest conveniences alongside hometown customer service that generations before would be proud of. United Bank is routinely recognized as one of America's strongest banks and is committed to providing the exceptional customer service our customers have come to expect.