I'm so not a bank person but I have been forced to go to the bank these last few Saturdays due to…read moresome unforeseen circumstances. However the line went so fast here I hardly knew there was a wait. The teller was so nice. She let me know that all I needed was my license and my debit card. The manager was nice too. While she helped me with my deposit they were very personable and we were talking about my career! The bank isn't so bad after all on a Saturday morning.

Applied for a mortgage, explained the finances said it was OK, then come back and say it's not OK…read morethen come back and say it is OK, then say we will review it again and then it's not OK. They strung me along for close to three months. Now I know why they got one of the biggest fines in banking for screwing their customers

Some will only write a review when they are upset or not satisfied, which may be just, but there…read moreare few reviews for outstanding service especially now when it is genuinely hard to find anything even close to good customer service. Now to put that into some context, many of these companies today do not invest in comprehensive employee training as was the standard years ago. With that said this review is for the consistent personal and outstanding customer service provided at the Woodforest Bank branch located at the Walmart in Severn MD. Been banking here since 2011 after the big economic crash and the customer service provided by both Madeline and Angel (they work extremely well as a team) is nothing short of Exemplary. These ladies are true professionals, courteous, approachable and amiable and if one would get to know them, they will make your-day; I leave out of their laughing every time, they just cannot help themselves... way too much fun. It is a wonderful environment and a great place to bank.

Great help at this bank they explained everything clearly and seems to be a totally new staff!…read moreFresh start for Woodforest and going in a positive direction after the previous crew! I am thoroughly impressed good job guys!

The service was great. I was greeted right away, the team member who assisted me was prompt and…read morefriendly, and the ambiance was pleasant. The parking is a bit confusing from Baltimore National Pike, a busy road. I had an issue with a check that the teller resolved after consulting with a manager.

I called and asked for an appointment to set up a savings account. The amount my spouse and I…read moreintended to deposit was much in excess of $100K as I told the scheduler. We agreed on 1:00 the next day. We arrived at 12:55. At 1:10, a lady came out and asked if we had an appointment, then said that someone would be right with us. That was the last acknowledgment that we received. We left at 1:25.

I taken my sister there to take of business and she found the service was great. The tellers were…read morevery helpful and nice.

Have been a member of this financial institution since the late 80s. Can't say I'm a fan of the…read morerecent rigidness as it seems to diminish the "hometown" feel. This location is convenient, but busy on Fridays, the day before holidays and city paydays so get there early if you need to conduct in-person transactions.

As I was preparing for a trip out of the country, I needed to get foreign currency. I headed to the…read moreclosest place I knew of. The location is right inside a mall entrance for easy access. The staff is friendly and knowledgeable. They offered me a great rate and allowed me to use my debit card. Overall this is the best experience doing currency exchange. Even better than my own bank. I would certainly return and use them again.

Always super reliable in a pinch. I always wait last minute when traveling and they always have the…read morecurrency within 24 hours. I'm a fan.

This review kinda hurts me to give because I have been with TD Bank for nearly a decade, have a…read moreblind loyalty to them because when I open an account with them, they were the only ones that welcomed me with open arms when every bank wouldn't get anywhere near me. Let's just say at that point of my life if someone ran my credit, they ran the risk of getting their computer repossessed. Since then a lot has changed for better, and banks lenders and creditors now beg me to use their lines of credit, and to be honest the change all started with opening this account with TD. Now this two star has nothing to do with the only branch...5 STARS alll day for the staff there, friendly, knowledgeable, and I always end up staying for an extra 10-15 minutes just chopping it up with them before I leave. So I wanted to make that very clear before I go onto my current experience which really surprises me. I understand that banks need to be precautious to protect themselves, us customers, and maintain a safe environment for transactions. So I am all about being thorough. With that being said I've always maintained a good standing with my accounts, which are two checking accounts, and a savings account, constantly moving money between all three of them, and mostly only depositing into one account and the living the money accordingly from there. So I deposited a mobile check for a decent amount that was given to me from a family member that is so graciously helping me with some major repairs to my work truck. Typically my funds are available the very next day, but for some reason they put a 6 business day hold. I get it, it's happened before, for whatever reason the algorithm either doesn't like something so it kicks it to a human. Now the process is this, per TD bank, you call customer service, they send you to the fraud department and then they due their diligence...I totally understand this, have gone through this process for whatever reason, maybe the check had some werid crease, it's a personal check from the bank of USSR ( joking, and if you don't get the joke you're probably a Gen z'er). In my case I think I thought it was one of two things, there's a new box to check if you do a mobile deposit that it totally missed and don't check off or it could've been because the person who wrote the check started to write the date like the whole rest of the world does by putting the day first then the month, then just put a "1" over the "3" which was for the 30th of October. Either way we can resolve this, the check was from HSBC written by a Doctor, who is highly ranked in the military (retired) and makes top tier money. Now to my experience... I call customer service, as always they are willing to help, I love that from TD especially if you call from the app. They transfer me to fraud, and in less than 45 seconds they ask me "tell me about this check" I'm honest and say it's for my truck I had my transmission rebuilt and it was given to me to help me get back to work (I'm in the trades my truck is my office and when calculated every day my truck is in operable it costs me $550). And then after about 5 seconds of silence she said "ok you'll get a secure message in your app within two hours and if the funds aren't released by end of business then they will be held for the full 8 days". At this point I know it's not getting released. This has happened to me before a couple times and every other time they say " Mr Leite your funds are released" so when I didn't hear that I was nervous. To make a long story short, for something that with a little diligence from the representative ( oh this was 7:15 in the morning and she sounded like she just woke up) and my complete willingness to verify to the fullest extent and at their disposal, I was not given that opportunity and now my funds are holding, I can't get my truck, and the shop is charging me a storage fee now of $100. I tried to escalate, and all they did was credit some stuff to my account. The supervisor really seemed like they wanted to help but here we still are There a lot of fraud these days and I'm all about protecting yourself and others, and everyone's explanation is "oh this randomly happens and can happen with any check" I'm like cool!!!! But put a freaking human on there who cares about doing their job right and making sure that us non-crooks don't have to suffer for all the fraudsters. For this TD I give you a 2 star...I'm taking my check to their proper institutions from now on to cash them, and I'll even pay the ridiculous fees at the liquor store. Thanks for letting me rant

Friendly and efficient service from the customer service representative who helped me right away…read moretoday, clean and modern design of a bank, convenient location in the heart of Olney, and plenty of parking outside. On Sundays they're open 11am until 3pm, which is extremely helpful when running weekend errands. I would definitely return. This is the bank to bank with.

This bank as a whole needs to upgrade their system. I am constantly receiving overdraft charges…read morewhen my current and available balance shows positive funds. They say you can opt out but they still charge you the same fee either way! They only allow two overdraft reversals in a 3 year span which is ridiculous when it's not even my fault! You should not be penalized for a pending transaction! No other company I bank with does this!

Anita P. I have been a very satisfied ESFCU customer for…read moreover 15 years. My banking experience with them has been the best! I am greeted in a friendly manner whenever I enter the bank. I feel valued and appreciated and I am quickly and efficiently given service. I had a problem with a stolen mortgage payment and the bank quickly reimbursed me and started an investigation. I cannot say enough good things about ESFCU. I have incredibly low interest rates on my car and credit card loans with them! They are a not-for profit organization and customers are their priority!!!!