Had to make a deposit to my credit union in California…read more After calling several CUs in the Atlanta area, I called Credit Union of Georgia on Johnson Ferry and they said they did shared banking. Came in and the teller was great. There was an issue with driver license number and he quickly resolved. Great experience

Excellent in every way! Great rates, customer service, and many locations!!! Love this place!read more

Professional and excellent customer service. Pleasant atmosphere, nice comfortable bank. Friendly…read morehome bank, which you don't find anymore.

This is one of the most recently opened Fidelity Banks in the Georgia, I believe. Nonetheless, it…read morewas my first time at a Fidelity Bank. Everyone was very friendly and we received a free gift for opening up an account. Their account types were pretty easy to understand and the personal banker was very personable and explained each account very thoroughly. They showed that they were willingly to work with you and what was best for you, and they were not pushy. I would recommend this bank.

It is great to give a 5-star​ rating because you are truly grateful for quality service -…read moreespecially in the banking industry​ when it sometimes feels like you are often caught​ up in the gears of regulation and endless nonsensical bureaucracy​ and cumbersome​ technology. Fidelity is still a bank that has their "stuff" to iron out in systemized support, but the people have more than​ compensated. From lining me up with good mortgage option professionals​, handling difficult international wires, getting my online portal functioning properly the team has done there part to perform. Not just once, but again and again with a great spirit. Even taking my frustrations with their growing pains as constructive criticism​ and trying to do something about it. All the team needs​ some shout outs but their manager Modesta gets the gold medal​. Very experienced in the industry, professional and persistent in follow-up, she combines old fashion​ personalized customer service and through follow through with a personal commitment​​ to stay with the job even if it means a long day for her after closing to tie up the loose ends. And of course,​ her team reflects her attitude. Keep doing what you do so well! It is nice to have a public forum like yelp to say thanks.

As neaarly everyone else has reported, BoA (Bank of Arrogance) and its subsidiaries (Merrill Lynch,…read moreformer C&S bank, Nationsbank, Suburban Bank MD) are undoubtedly the worst financial institutions on the planet, IMO, & CEO Brian Moynihan should have been fired long ago. If you do business with this miserable firm, you will be sorry and will get what you deserve! Or perhaps you enjoy waiting for hours on phone with robots. Spouse & I have had multiple accounts including credit lines, credit cards, checking since 1980 and were recently forced by former employer to open an unwanted ML account for ESPP funds. Ridiculous fees & terrible customer-no-service IMO. Still trying to get BoA out of our lives, sadly. And our FICO scores are both over 800! Screw-ups were never ours. Still trying to get BoA completely out of our lives. In contrast, we have encountered many stellar experiences with Wells Fargo (formerly Wachovia & First Atlanta) since 1985. WF even found a faked check & no funds ever left our account, thanks to an exemplary security department there.

Staff is not friendly at all. I was waiting for 30 mins. But the other person coming they just…read morehelped the lady. She had to lie to me she said she had appointment and ur waiting time is other 30 to 40 mins?? No wonder this location is not busy at all.

Front desk employees were super nice and respectful. They helped me out with the biggest smiles…read more Date Nov 10, 1:18 pm.

Staff is always professional and welcoming. They also have adequate staff which means I am usually…read morein and out quickly.

Wells Fargo refused to reimburse over $2000 from 8 stolen checks. Wells Fargo had my new book of…read morechecks stolen after they were supposed to mail them. I never received them. Someone forged my signature and cashed them. The bank manager and corporate customer service at Wells Fargo refused to satisfy the funds and refused to credit the $2000. I am closing my accounts and removing over $600,000 from the bank. I have advised all my friends and family to leave the bank as well. The CEO at Wells Fargo recently received 10s of millions of dollars as part of his total package. I think that's pathetic. Check out all the complaints and law suits and the US Federal Government intervention over the years.

As much as they charge in fees, there should be more people able to take money. This was the…read moreslowest Wells Fargo bank I have ever visited. I hope someone from management sees this post. Perception is reality and they did not seem to care about the line that was getting longer.

I have used different banks over the years, but this bank takes the torch. From service to quality…read moreand experience, they treat me like a millionaire banker with my few dollars I take there. Today in particular I, was feeling overwhelmed with the ongoing of things, but the smile of the lady at the welcome desk, felt like sunshine upon my face on a winters day. She did not do anything, but welcome me with that smile, that said ' all is well' I left the bank feeling so good about myself. Due to bank security I could not take her photo, but I wanted to share this. Wonderful place to bank.

The Nightmare of Doing Business with Navy Federal Credit Union Mortgage…read more I rarely write public reviews, but the experience I had with Navy Federal Credit Union's mortgage department was so egregiously mismanaged, disorganized, and downright disrespectful that it would be irresponsible not to warn others. What was supposed to be a joyful process of purchasing my dream home turned into an emotionally draining and financially damaging ordeal. Let me be clear: I am a high-earning entrepreneur with a long-standing banking history, excellent income, and consistent cash flow. Millions of dollars flow through my accounts each year. And yet, I was treated with suspicion, neglect, and incompetence every step of the way. Navy Federal demanded that I change the title of the property into our name prematurely, knowing full well it put us at legal and financial risk before they were willing to finalize the loan. This move alone jeopardized my family's security and created significant exposure--all under the promise that "everything was moving forward." Spoiler alert: It wasn't. From there, the experience devolved into a circus of compliance hoops: We paid off every lien and tax obligation they flagged We provided every document, letter, form, and verification they requested--many of them multiple times We jumped through every shifting goalpost without hesitation, because we believed this institution was operating in good faith And yet, they continued to drag the process out for weeks with zero urgency, a complete lack of transparency, and no accountability for their delays. We were passed from one clueless rep to another, forced to explain ourselves repeatedly, with no consistency in communication or follow-through. The final straw? After months of compliance and good faith, they denied the loan based on the IRS not yet updating the tax transcripts to match our recent returns--a known issue that takes 15+ weeks. Even though they saw and acknowledged millions of dollars in income, clean returns, and third-party CPA verification, they decided to play the "policy" card. A policy that punishes legitimate business owners for the IRS's delay, and one they knew about upfront. Not once did Navy Federal offer a creative solution, fast-track option, exception path, or direct communication with underwriting leadership. We were left bleeding time, bleeding money, and missing opportunities while they sat on their hands. To add insult to injury, real estate professionals across the industry warned me after the fact: "Navy Federal is a nightmare to work with. They always delay and kill deals." That reputation is well-earned. Agents avoid them like the plague for this very reason. And now I understand why. I gave Navy Federal every chance to act with integrity and efficiency. Instead, they wasted months of our lives, inflicted financial harm, and proved that they are ill-equipped to handle anything outside of cookie-cutter borrowers with W-2 income. If you are a business owner, investor, or high-net-worth individual--do yourself a favor: DO NOT waste your time with Navy Federal's mortgage department. They lack the systems, the sophistication, and the strategic thinking to serve high-level borrowers. And most importantly, they lack the customer service, communication, and compassion that every client deserves. This was a nightmare--period. And I'm speaking up so you don't have to live through the same one.

This bank has repeatedly shown itself to be about profits over customer satisfaction or…read moreappreciation. i have been thoroughly disgusted with the lack of professionalism in management on down. Even when I tried to close the account because I was unsatisfied they put up road blocks to get that easily accomplished and they even refused to give me my own money back out of my own account! Bank here and you will be profoundly disappointed. I'm going to file a complaint with the CFPB due to their business practices and tactics.

Bank officer said that he couldn't notarize Petition for Discharge for probate because I had filled…read moreout information. He explained that he couldn't just notarize my signature. I would have to fill out the entire document in front of him. I don't understand. Are staff here that poorly trained? I am in the process of transferring to another bank. United Community Bank was very helpful!

Kudos to Wells Fargo at the Northpoint Mall location! Michael and Stephen went above and way beyond…read morewhile there tending to my father's financial business after he passed. They were so warm and loving to my mother who was obviously grieving. Unfortunately, it's not often you see this type of service with grace. I've written the branch manager, their supervisors as well as the President of Wells Fargo. Best branch I have visited.

Great location snd the staff is very knowledgeable We needed to update personal info our…read moreappointment was I. Time and very smooth

Trying to get a Notary done and another Branch Manager at Chase sent us over here since the one at…read moretheir location was on vacation, the Notary here (Hiral Shah) was unprofessional and very difficult. She was actively trying NOT to help for some reason.

Sitting here in the lobby trying to make a simple deposit and everyone is in the back with the door…read morelocked. The employee in the lobby says she doesn't work at this branch so doesn't have access. Waiting for ten minutes.....continuing this now in my car as the employee from the back came to the door to the lobby then said he cannot help anyone for another ten more minutes. I told him all I want to do is make a deposit and he won't even acknowledge my presence with any eye contact or any response.