DO NOT WASTE YOUR MONEY!! We have been nothing but disappointed with his company. When you spend over $10k on a putting green that is supposed to be a legitimate surface to practice on, it is expected to work. We chose this company because they claim to be the best. They have been the WORST. The initial contact and consultation was wonderful. Bob, the sales man, is very convincing. He will tell you their greens are the best. He will convince you they are different than other companies. He is very personable and a wonderful salesman's. But that's all he is. After you sign the contract you are sent to another division of the company. The installers took weeks to arrive. They rescheduled multiple times. When they finally arrived to do the job they left an incomplete job and a mess. Our original install was August 2019. They had to come back two weeks later to add sand and fix seems. By October it was a bumpy uneven mess. We called again and they promised to come back out and fix it. Call after call never returned. We finally got the owner to come to the house in January of 2020. He understood we needed a reliable surface for our son who is on the high school golf team. He brought another crew and tried to smooth out the surface. They also reset our cups. He told us that there will be shifting and bumps will appear but they will come back out in the spring and fix it. We had to wait until the warmer months. It is now June. We have been checking in since April. They have told us three times that they would arrive and never showed up. Again, calls unanswered. This is ridiculous. We continue to call and they continue to put us off. Our putting surface is completely bumpy and uneven! Today they were supposed to come again at noon and never showed and never called us. Again we had to call and try to track them down. It's almost been a year and we still don't have the product we were promised. read more

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We just finished our backyard project with PlushGrass in Castle Rock, Colorado ... can't say enough good things. Professional from Dusty on the estimate and sales side, to Ryan coordinating installation - great communication, to the installation team that was top notch. We will be enjoying our yard for decades ... thanks PlushGrass!! read more

Plush Grass - Artificial Turf Near Me - Denver, Colorado

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This is the last thing I wanted to do but at this point I feel like I need to say something to protect others from falling into this trap. DO NOT purchase anything from PlushGrass. This company does not care about it's customers, refuses to return phone calls and emails, rude and defensive when you just try to get basic answers. We had our grass installed in March 2021. When watching their team install it, I immediately noticed that the installation process did not follow what I was told from our sales representative. They did not create a weed barrier by digging down and layering materials back up creating as I was told they would. They simply evened out the ground and started putting the grass down. A couple months later grass started growing through. When I reached out to Kathy with these concerns her response was to throw chemicals on it, which I will not do because I have an organic micro farm at our house. I explained that I didn't think it was installed correctly and shouldn't be experiencing these issues so soon after installation. She said Matt would reach out to us and schedule a time to come look at it himself. TWO MONTHS LATER from my initial inquiry, multiple unanswered emails and calls - I have never heard from Matt. When I called Kathy to try and understand what was taking so long, she was rude and defensive. Now that I've read the other recent reviews, I'm kicking myself going with this company. We wanted to support a small local business but that has now came back to bite us. Please save yourself from this headache. We paid waaaaay too much to be treated like this. The warranty at this point is a complete joke because they won't even return our calls/emails. Wish there was a 0 star rating. read more

This is a B2B review and we have done business with plush grass for some years now. I usually don't write reviews based on long term business, but I must state that they have outdone themselves. We have had our hick ups and growing pains in the beginning. However never have they stopped communicating and conducting business professionally. And we have had a good business relationship and this and last year we had two quality issues that came up. The have been outstanding, stood behind their product, made the end customer happy and really bent over backwards to keep a good thing going. Joe and his team are conducting themselves professionally and will cut a lot of red tape. Other businesses may have tried to wiggle out of a warranty claim but Joe and team did not. They fixed the issues at hand to 100% end customer satisfaction. If my customers are happy,... I'm happy! So pat yourselves on the back PlushGrass. Well done! read more

Disappointed. My husband and I interviewed five companies who made dog grass. Bob the salesman impressed. He was knowledgeable and passionate about the product. We were sold. They took our deposit. SCHEDULING TROUBLE. From there on, communication was like trying to pull teeth. It took them weeks to contact us to put us on their schedule. We reached out several times to book. Occasionally we'd finally connect with someone, and rather than getting on the schedule, there was some excuse, followed by another, and another. No one seemed to be able to put us on the schedule. We may have gone with another company, but at this point, they had our deposit (contacting them to give money was the ONLY time they were responsive.) INSTALLATION TROUBLE. When the crew came out to install they were not given full instructions for the extras we have purchased. The crew was literally placing down the last grass mat, when my husband looked outside and observed, "They didn't put down the foam layer." Had he not made that connection then, we would have paid for a product, we never would have known was not there. After thirty-two hours of crew labor, they had to do it over all! They showed us their paperwork, and sure enough, they did specifically what was on their order. Poor crew! FOLLOW UP. The latest....three days ago I emailed them asking them to recommend specific lawn care products. Crickets... read more

Our installation in Parker was just completed yesterday and we could not be more pleased. The job was completed exactly as drawn up by the marketing team. Chris and his team worked flawlessly together and it was obvious that this was not their first rodeo. The attention to detail by Chris and the team was extremely impressive. We would certainly recommend this company, it was very obvious that they really do care about doing an excellent job! R. Tufte Parker, CO read more

I would hire them again. They did a great job. A few small things that keep it from a 5 star but I'm happy read more

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PlushGrass makes promises but the installers came and had no idea on the plan. They said they did not have enough grass but suddenly that changed. The installers worked very hard and it looks good. We had no idea what time they were arriving on install. They moved the time twice and arrived at 3:30. We called our representative, Dusty all day and during install because the employees did not know the directions. Dusty and Kathy have still not returned our calls after several attempts. Grass looks good at this point but we directed the project ourselves. I would not use them, no follow up after you sign the contract. I gave it 2 stars because the installers worked very hard. read more

We had our lawn installed in the Spring of 2016 and let two summers pass before I wrote this review. My wife and I could not be more pleased. We had the installation put in with no seams and today (Fall 2017) it looks like it did when it was installed. We have small dogs and simply could not keep the natural grass green. Plush grass has solved this problem. You can see from my photo how nice the lawn looks after 16 months. The Plush Grass installation team was very professional and performed their work efficiently and thoroughly. read more

Plush Grass - No more yellow spots from the dogs! - Artificial Turf Near Me - Denver, Colorado

I seen Plush Grass installing artificial turf and was checking out their work. It seem they were doing a good job so I requested information on installation. I was told the typical install for the turf they were putting in was $10/sq ft as a turnkey operation. I requested an estimate. Three days later a sales person (Joe) contacted me and we made arrangements for him to measure the area. Joe told me he would be there in the morning of the appointment. At 1 PM I called to find out when he would be there and I was told he was on the road and should be there within the next hour or so. Twenty minutes later Joe called and said he had not left his house but would be there by 5PM. When Joe got there he told me the cost was $12/sq ft maybe, but he would measure the area and get the estimate in a couple of day. A week later I called the company and asked them were the estimate was. They indicated Joe would be getting me the estimate shortly and would contact me. I've never heard back from Joe or the company. As I said when I started the review, the crew I seen putting in the turf seemed to do a good job but the company does not return calls or respond. This should put up red flags to anyone that uses them because if you have issue how will they respond. read more

I HUGE shout out to the install team of: Mark (team leader), Travis, and Gerson!! This team (there were a few more, didn't get names tho, sorry!) went above & beyond on this installation! Very friendly, explained to us what was going on, and waited until everything was perfect before they pulled away! Rebecca at headquarters is very helpful & friendly too! thanks again:) read more

We spent over $20K on a putting green about 24 months ago. Product looked great and installation was as promised. However, this summer we had some problems with the surface. It took multiple calls to their office to get scheduled for them to look at the green (multiple messages not returned and had to continue to call until someone answered). Once we got someone to actually answer the phone, we scheduled a time for them to be at my house. Left work to meet them at my house and nobody showed up. No call cancelling - nothing. After weeks of calling again to get a human, was told their truck needed maintenance that week and that is why they didn't show. No explanation on why they couldn't have called to reschedule or at least let us know we didn't need to wait all day for them. We did reschedule and they showed up and were very helpful, but the problem re-developed within a few days. Spent another week calling to get a human to answer the phone (again messages left were not returned). Scheduled another appointment at my house. Again nobody showed up, no calls, and they do not answer their phone when I call them to find out if they are going to show up. Product and installation were great - follow up service is a massive failure. read more

It took a number of calls to schedule an installation date. The installation went fine without any problems. However, due to a construction mess next door I requested a service call. I have called twice more and have never been called back. Very poor service. Two months later they called to say they would come out in the AM. No show and by noon I called and they said they would call back. After an hour and no call back, I canceled the service call. read more

Very Poor/Non Existent Customer Service by Joe and entire team. Even the owner Matt, will not return calls or follow up. Promised one thing and never delivered. Takes at least weeks/months to get a response, if you're lucky to even get one at all - or need to call 20x to get said response... Would give zero stars if I could. Have never had such a poor response from a company I'm literally trying to give money to. If they didn't have a specific type of turf I would've stopped wasting time a year ago trying to contact. Get better service at the DMV at 5:01pm on a Friday! read more

I represent the PTA of my daughter's private Catholic School and it was in that role that I hired PlushGrass to install turf on the elementary playground. I interviewed many vendors and found PlushGrass to be neither the most, or the least, expensive. I was also reminded that you get what you pay for... When the cheaper installer we originally hired failed, PlushGrass stepped in to make sure our turf was installed on time, AND in budget, despite the initial setback. Their customer service was excellent and they really went above and beyond to solve our dilemma. PS. I found them through Home Advisor, which verifies their business license and insurance. You can find more reviews on that site, but I hope this one helps! read more

We looked at several companies and Plush Grass stood out from the beginning. They made an appointment with us at 7:15am!! because of our crazy work schedule. Great customer service all the way through - and the grass turned out far better than expected. High quality work from high quality people. read more

PlushGrass was one of 4 companies that I had come out to give me an estimate for installing artificial turf in my backyard. I contacted them via email response to their estimate to advise them that I wanted to move forward with them. They did not respond. I called them 2 days later and told them that I wanted to move forward with them. I was told that they would send me the contract via email later that day. I received nothing, I sent them an email the following day asking when I could expect to receive the contract - nothing. I called them again 2 days later and was told again that I would get the contract that day and that they would call me the following day to confirm receipt - it has been over 3 weeks and I have not heard from them. I had to resubmit everything back through my HOA to get approval to use a different company. I can't even imagine how hard it would be to work with plushgrass if there were any installation or product issues if it was this hard to get them to send me a contract. Don't understand why they would even come out and waste my time with an estimate if they did not want my business. Don't waste your time in calling them. read more

This place was probably one the most unprofessional places I have ever worked with. We decided to go with this company after looking at multiple negative reviews, though we would give them a chance. Bad bad mistake. Bob the design manager had me measure my yard (which for $4,000 don't know why that wouldn't be included) and draw it up. I was confused on to why they were relying on me to do it and Bob said he would have someone come look at it anyways but was for a rough quote. Bob mentioned that it would be 2-3 weeks after putting down $1,400 (half) and his install guy Ryan would reach out with details. That never happened. Going on 4 weeks I decided to contact them about what was going on. After calling I was told that it would now be 5-8 weeks. They ended up fitting us in but were charged an additional $1,200 (not a small amount), because the measurements were not even close. What company relies on their customers to measure their job? First company I have seen. Like other reviews, the communication was so poor, very unprofessional, and seemed to work in a lot of extra money into the job. I am all for paying what is owed. I am not for paying for ME doing part of the job and ME having to reach out for scheduling. We addressed the office manager with our concerns, but as mentioned above they do not get back to you. I would be very cautious if you choose this company. Much better companies are out there and they will COME to your house, measure, and show you samples, unlike Plush Grass. We even had it go to their office to look at samples as other companies dropped them off. We will be reporting this business to the BBB as their practices are unfair and unmoral. Aside from that the install team did a wonderful job, it's the upper management that needs to get their stuff together. Go elsewhere read more

We couldn't be more impressed by this company or more thankful that we hired them for our backyard turf project! Every step of the process was a breeze and our yard has never been more gorgeous! First, Bob met with us to present our options and explain the Plush Grass product. He was extremely knowledgeable, friendly and thorough with our questions. Joseph then worked to get us scheduled and was impressively patient in working with our other contractors. Martin, Mark and crew did the final install and without a doubt, I have never seen a more happy but hardworking group of young men. They showed up early and with a smile on their faces. Throughout the day, they worked tirelessly bringing in the rock base, leveling/stamping the ground and installing the turf, all the while laughing, singing and joking with each other. The crew not only worked the entire day to make every aspect of our project perfect but also completely cleaned up after themselves. From the beginning to the end, we were extremely impressed by the friendly customer service we received as well as the level of skill and expertise that the Plush Grass employees exhibited. Our children couldn't be more thrilled too have a big yard of beautiful grass and we are definitely the envy of our neighborhood with the greenest yard on the block! I would highly recommend Plush Grass for your turf project. I know you'll be just as impressed as we were! read more