My kids had bad luck with their bank accounts and decided to go with Golden One! This Saturday they…read morewalked in to the Susanville branch all excited! There was only three employees and one customer! So they asked if they could each open an account! They were told only by appointments! Then they went back to playing on their phones! So they will go elsewhere!!

Early morning I log into my acct. I check my acct each morning. Then I get the "every other month "…read moreverification" via text must happen first. So I wait....wait.....wait....3 minutes...I go get my debit card and call...."no ones their yet, ...wait another minute then I press, send ANOTHER text verification code as I never received the first verification code...then I get 2 verification codes but FINALLY able to log into my acct. RIDICILOUS!! Why do I have to jump through these hoops every once in awhile to log into my acct? A 5 minutes I will never get back. It's bad enough our local Golden 1 is STILL on the "covid" operation hours, they don't open until 10 am. YOU suck Glden 1!!!

Excellent service and support. Great products as well Every staff member who has helped me since I…read morejoined this year has given me excellent courtesy support and premium services.

Customer service is top notch. We have never had an issue with the staff or service! Plumas Ban…read moregives all that home town feels!

Excellent new customer experience. Thanks to Manager Rachelle for her kind assistance! Nice staff…read moreincluding Micah and Cammie!

The bank tellers are always very nice, sometimes there is a long line but the staff does everything…read morethey can to provide great customer service.

Had them send a transfer wire internationally it got lost. I was told they have 90 days to resolve…read moreit. Phone calls have at times taken days to call back. I was told to have my other party go to the international bank to look for the funds. So now I'm trying to find my money that got lost? I asked if they had tried emailing or calling other bank which was no. I have sent this same wire 2 other times from my old bank with no problems. Not happy! 9/25/19 Update: well after 30+ days my money returned to my account. It was a local teller error. This whole experience was stressful. While I would NOT recommend the Susanville branch due to incompetence & integrity issues, I would not condemn the company as a whole. Thank you to Kimberly from the social media branch she worked hard to get this resolved.

Nice big bank inside. ATM right out front…read more Plenty of Parking. Oh yeah it is a bank.

Don't get me wrong, they're all the sweetest people in there for the most part, but I'm over…read morebanking with them. Extremely high interest rates, not wanting to work with you, and then freezing my account and not telling me about it. Do yourself a favor and go to Sierra central or Chase. ‍

Too long of a story but my husband was with them for 50 years. They left us in Paradise after the…read morefire (we live in Magalia), and then charged us to use any atm unless it was in Chico!!! We had a lot of money with them but they could have cared less if we left them!! They were nothing but rude!! The bank stinks and so does ALL OF THEIR STAFF

I bank here almost once a week or so. Out of all the banks…read morethough they are kind of slow... Great customer service though! I love talking to the tellers and making small talk. They know who I am and take the time to take care of what I need. I enjoy this bank, I left Chase because they were rude haha.