Dr Thomas Cardiology, One of the BEST Doctors appointments I…read morehave had regarding chest issues that I have dealt with for many many years. He took the time to go over all my medical charts for the past 10+ years. He is extremely detailed oriented and very knowledgeable when providing down-to-earth explanations of your heart issues. I have better direction on where to go with my health issues. Grateful that Dr Thomas joined the team.

The bedside treatment I received at Aspirus Stevens point and then with the follow up interactions…read moreinvolving my complaint and sending my personal bills to an unknown address in a different state was appalling. It's been over a year and we still talk about it regularly. Outright offensive. The ER doc looked at me and called me a liar. Pulled my wife aside and told her I was a liar. THEN WHEN UW MADISON CONFIRMED I WASN'T THEY SAID NOT MY FAULT WE DIDN'T TEST FOR THAT. NOT EVEN AN APOLOGY. I was DYING. I was in the hospital for MONTHS. They put their inaccurate diagnosis on my chart and my initial care at the next hospital was USELESS. They misdiagnosed, billed some address In Michigan, I complained and instead of any resolution or apology they told me to pay my bill, which had been sent to collections because I NEVER RECEIVED IT. Only after confirming their error they said they would review it and never called me back, I asked for an itemized bill to review with insurance, they never sent it and made me pay blindly while threatening to send it to collections.

If there was a way to give zero stars that is what I would give Radiology Associates of Appleton…read moreS.C. It all started with submitting a bill to the wrong insurance co. ( No worries resubmit to correct one? ) Fast forward next date of service..all looks good submitted good and sent in my balance due- they took that payment and put it on the first bill? ( with a comment that if they hadn't it would have went to collections??) ok... I am losing steam here ( if they did what they claim.. I have a credit as the first bill was less than my check? I sent the difference and call it a day.. done with it.. nope now they sent me another bill saying I still owe more and it says past due! No one can communicate in English and there is animal sounds in the background??? I believe there is also double billing going on? What can you do? Thedacare sends you to get x rays and this is our life? Thank God for an HSA but it sucks because they are crooks.

BEWARE!!! The billing department is horrible. If possible use someplace else for your radiology…read moreneeds. Warning: this is long but if it helps someone else steer clear, then its worth it. I cannot believe ThedaCare or Encircle health allows this to happen to customers, with a business they are affiliated with. I have not been sent a bill by Radiology Assoc of Appleton, in 3 months. My husband's bill is way too big to have a $0 balance, already. As other reviews say, they will turn you over to collections without so much as ever sending a bill, and they will send you to collections even if you have paid your bill...so I am trying to avoid collections at all cost. The phone number 920-739-5642 on the website is never answered by a live person, it just goes to someone named Ryan Hoffman's voice mailbox, and there are no alternative numbers to contact someone that can actually help. When I inquired with Customer Service number: 833-639-5642 (that is on their website for billing inquiries) I found out the address of where I need to send the bill has changed, without my knowing, and Radiology Assocates of Appleton had not informed me of this change. But up until this point my payment checks have always been cashed, monthly. When I inquired about my current balance, the customer service rep, who was very difficult to understand, but was very nice, said he was unable to give me a balance on my account because the billing company Radiology Assocates of Appleton previously used, was in the process of conversion and my husband's account had not yet been uploaded to the new billing company in Texas. (My husband's CT was in June of 2020, so it being too new or insurance not paying their portion yet, wasnt the issue.) The customer service rep said to call in a month, then they would have my husband's account balance amount. I sent my check to the new address in Texas, and it was promptly cashed. Fast forward to this month, I call the new billing department in Texas again to get the account balance and a customer service representative again says my husbands account is not in the system and to just call back every month until it is. So I basically have to send my payment indefinitely without so much as knowing the account balance, or receiving a monthly bill, but my checks are still being cashed. There is literally NO ONE to talk to about this account. Ryan Hoffman has never returned my phone call. I called Encircle Health and ThedaCare to see if maybe they had an alternative number, and all they could do for me was give me give me the 920-739-5642 number that goes straight to Ryan's voice mail, which is supposedly suppost to be their main number, but I dont think anyone is even checking the voicemails. I am just trying to get the account balance and pay my bill knowing it is indeed being applied to my husband's account. I am at a loss as to how to proceed. Do I have to get turned over to collections just to learn what the account balance is!?!!!! This is absolutely ludicrous!!!

Awful! I switched from aspirus to marshfield thinking they were a better option. I was wrong! I…read morewent for my annual exam and then received a bill for the cost of the preventative wellness exam. My wellness exam is covered under my insurance. Marshfield coded this incorrectly and not as a screening but instead as a diagnostic test. I am now stuck in there billing/dispute process that is never ending. I opened a review/dispute with Marshfield in July, never heard anything back. I called again in September and nothing was ever reviewed or completed. I was told by the woman I spoke with in July that I would receive a letter as to what the dispute result was. I spoke with the billing supervisor, they elevated the level for the dispute. I was told to call back in 3 weeks to find out if anything has been done. I have called back multiple times and even requested that I receive a call back from the supervisor. Each time I call, I have received different information. One woman said the review was complete and code was changed. I called my insurance company, it was not. Another woman said I needed to send my EOB, not true, then next woman said the review board has 30 days to review since the elevated response was given. I also was told that a supervisor has 5 business days to call back after a call back request was made. I have not received that. I am still in the limbo of the billing department. My friend recently mentioned she had a similar experience and it took 10 months to get it resolved! My experience with Marshfield clinic has been awful.

I'm not reviewing this business because I work there. This is just an FYI on Marshfield Clinic…read more Marshfield Clinic has many centers throughout central and northern Wisconsin. This center is across the street from Aspirus Hospital. (There are two hospitals in the Wausau metro area; the other is St. Clare's in Weston.) There are approx. 130 providers (physicians, NPs, PAs, etc.) in the Wausau Center. They are in a wide variety of specialties including the primary care specialties of Family Practice, Internal Medicine, and Pediatrics. There is an urgent care department called Walk-In. Here's alink to more info: http://www.marshfieldclinic.org/patients/default.aspx?page=centers&code=WAUS

My husband is being followed by Dr. Weiss, he is incredibly compassionate and thorough. Very…read moregrateful for Family Practice and the residents! Kudos to you all! Thank you very much!

From the owner: Aspirus is a non-profit, community-directed health system based in Wausau, Wisconsin. With more…read morethan 7,000 employees, Aspirus serves communities throughout 14 counties in northern and central Wisconsin, as well as the western Upper Peninsula of Michigan. The integrated system includes four hospitals in Michigan and four hospitals in Wisconsin, over 50 clinics, walk-in care, home health and hospice care, pharmacies, critical care and helicopter transport, medical goods, nursing homes and high-quality affiliated physicians. Aspirus is committed to developing trusting, personal and caring relationships with their patients. Aspirus Clinics provide high quality, accessible health care to a growing number of communities and provides a continuum of excellent, comprehensive, cost-effective care for the entire family. Our team of primary care providers - specialists in family medicine, OB/GYN, internal medicine, and pediatrics - has access to, and works closely with a highly skilled group of specialists to prevent, diagnose and treat illnesses and disease.