Study abroad students: read this. AI has an incredibly unhelpful & unreliable staff. Thankfully I…read morewent through Arcadia University's program, who had staff who was easy to contact & helped with any sort of issue. The AI staff doesn't pay much attention to study abroad students. We sign up for classes when we got to the program in Florence, and a lot of the classes they told our home universities they offered, they didn't actually offer. I would choose this program carefully. The apartments this program rents aren't very nice, or close to each other. My friends had bed bugs, and the program left it up to them to figure it out (after they put 4 people in a 1 bedroom apartment). But if you're the kind of person who wants a totally independent study abroad experience, with no attachment to your school, and want to be able to miss your classes that meet once a week up to 4 times, go for it. Study abroad classes are 3 hours long, once a wee -- if you're taking Italian, that class meets Monday-Thursday for 2 hours each day. Do not go on the study abroad trips they offer, unless it's a short day trip -- you won't wanna stay in the hotels they pick.