I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

LDR came in after a furnace condenser pump failed and basement flooded. They worked with the…read moreinsurance to get us the best REPAIR possible. Communication was excellent. They were easy to deal with and we are very happy with the work done.

LDR did an excellent job with our house fire restoration. They were easy to work with, very…read moreresponsive and kept us updated along the way. Everyone from the company that we dealt with were very professional and knowledgeable. Our home is finished and is beautiful. They they did very good work And we would definitely recommend them.

Very disappointed. We had our roof and gutters replaced in 2022. A leak developed in January…read more2025. Someone came out and indicated that there was an area that was done incorrectly and that they would come out to fix the issue when it got warmer. We called in April to follow up, but no one returned our call. We continued to call, but where unable to leave a message because the voicemail box was full. In June, we were finally able to leave a message. Someone called and made an appointment to come out. No one showed up. We have left multiple messages, but have not been called back.

Originally a bit of a rocky start, but when they started? Oh my gosh. We have an older stucco home…read moreand wanted siding done. There were some issues with their original siding guys, but when he got his crew there? Very professional, answered all our questions, did a great job, cleaned up really great. We were very happy with the results.

Donald did an amazing job with cleaning my carpets. I was very concerned if he was going to be able…read moreto get some paint spots out of the carpet but he got them out with no problem. This is my second time using this company and I'm very pleased with them!

Wow! Had a frozen pipe and my lower level got water. Called at 2:20 pm and Scott was at my house at…read more3:15 pm, even though I found out later he was working on a large bid that was due the next day, he still made time to come and help. Scott then called two of his workers and they were able to clean everything up and left my home around 5:30 pm. I believe that Scott them had to go back to the office to finish up that bid, but he took the time to make sure we were happy. Great family business, and they really do care!

Wow I was amazed by their knowledge and professionalism!! They made the process seamless!! My roof…read morelooks perfect!! I might sleep up there tonight actually!! Lol kidding aside I definitely recommend Midwest Elite they were fantastic!! One of their experts gave me a free inspection and it was smooth sailing after that!! Thanks again guys we really appreciate everything you did for us!!

Eric is a life saver. He is the owner of the company and corrected the issues that was previously…read morereviewed. He made sure to communicate, came out to my house to look over the issues and told me how he will be correcting any issues. The review prior talked about the hanging gutters and the look that was left after the new roof was installed, Eric the owner and his guys got the job done and everything looks good now. Pictures attached -

A-1 Restoration was a very good company to deal with. All of the workers were very pleasant and…read morerespectful. They all did superior work. We had water damage and everything was taken care of in a timely manner. The workers seemed very genuine and cared about doing a good job. Thank you!

Disappointed in the lack of response. My insurance company selected them to perform some…read moreinsurance-related restoration work. They left me high and dry without a floor for two months while promising to "start soon". Finally had to fire them and bring in someone else who actually wanted the work.

Jorge and colleague did a fantastic job to get our fireplace ready to go for the holidays. Thorough…read moreand highly professional. Taught me how to safely use the fireplace. Best customer service experience I've had in a long time. Great value for the price!

Had not used the fireplace for years. Called Safe Fire Chimney & Fireplace (SFCRS) to do an…read moreinspection. Good thing we did. Found out that due to using wood (before using gas), the back panel of the fireplace had cracked, and the base of the fireplace was crumbling. SFCRS replaced the panel and base and corrected the gas inlet put in by the developer, which was not up to current code. SFCRs provides pictures of the before and after work. I recommend that you use SFCRs for your fireplace inspection and repairs.

Dean was the first person to come to my door to talk about roof repair. Normally, I don't entertain…read morepeople soliciting services, but he was kind and specific about my roof needing repairs that I paused and gave him a chance. That led me to Brandon, who helped me through the entire process. Brandon worked seamlessly with my insurance company and was incredibly kind and patient. He inspected the roof with a flashlight and chalk, like he was the homicide detective of roofing. He was very thorough and found every bit of damage. After walking me through the process, the insurance company came out, confirmed the damage, and things moved quickly from there. All I had to do was sign a few papers and pick a roof color. It was so easy. The roofing team was very respectful of my wife's garden and flowers, which are close to the house, and they did a great job protecting windows and other parts of the house during their work and cleaned everything up very well afterward. I learned I have more complicated, older-style gutters, which needed a specialist of sorts to get them back to pre-damage condition (or better), and they handled it all perfectly. They also replaced my window wraps after finding hail damage there too. Now the exterior of my house looks like it got a full makeover. I'd highly recommend Pro-Resto and Brandon to help you through the whole process. Even if you don't think you have much damage, let them take a look. They're so thorough, and there might be more damage than you think! Thanks guys for a job well done.

Recently we had our roof and gutters replaced by Pro-RestoBa. We were slightly delayed due to the…read moreweather, but Jennifer (our sales person) did a great job of communicating as to when the work was going to be done. The work crews came at the time committed to do the work and had us look when completed to make sure we were satisfied. They did a great Job of cleaning up afterwords. Based on the results and value, I would highly recommend using them for any roof and/or gutter work.