This review is from a 6 year tenant who had ABC rental as their middle man…read more Wausau is grossly monopolized by this rental company. Almost to a point you will not be able to find any rental property from a private renter within Wausau's city limits. Back in January of 2019, they used to send physical walkthroughs at the start of every year, but must've just said "fuck it" during COVID. in 2019, a lady from their company did the last walkthrough we had until we moved out in July of 2023. We had documented with her that the basement downstairs, which was poorly designed when we moved in. The tub had tile that met directly with wood that was rotting when we moved in and progressively got worse. I am no carpenter and with the terrible design, the wood began to rot and the tile began to break. The ventilation in the bathroom was never fixed and they ignored requests to clear out the air ducts as it had not been done since we moved in back in 2017. The bathroom was so poorly constructed and missmanaged that the tempered window in the bathroom shattered from the build of condensation. Black mold began to take shape and they ignored it, only to fix it when we moved out and then later charged it to us so we received $0 of our security deposit after paying $1450/mo+ rent for 6 years. If you go through them and want things fixed, you will have to take full control of the situation because do not expect them to follow up with any sort of gumption or haste. Idk laws very well, but I don't think any state allows a rental company to let black mold build up for 4 years after it was reported. Rent is expensive through them, don't expect any deals, don't bother cleaning your place as best you can or wasting any effort while moving out, they hire a company to re-clean and charge you for it anyway. And also how convenient everyone? The exact amount to fix and clean everything came out to exactly my security deposit after I asked for an itemization list! Crazy! I would not recommend working with these clowns as it's a circus.

Had animals living in my attic. It took them 3 months, 4 phone calls and many emails to get them to…read morecome out and fix the problem. When they said they did the animals were back within the week. Properties look much better in the photos than in person. The main office is non existent.

**Update- I received a message today that I would be receiving the money back that I felt they were…read moreholding unfairly. I would have preferred to deal directly with the property owner instead of the management company as they were easier to work with while I resided there.** Renting from this company was the worst rental experience I've ever had. They flat out refused to complete a walk-through with me when I moved out. When they inspected the property they left all the lights on while the electricity was still in my name and boxed up my belongings even though I still had time on my lease. They charged me for something that was broken when I moved in. Their maintenance is joke. I went through the actual property owner to get things fixed. We upgraded the basement stairs railings cause they were unsafe when I moved in and the place was filthy. They also falsely advertised the unit as being upgraded with an additional bathroom and are still advertising it that way.

no brain cells. They don't even know when their former tenants are out. this is how much they care…read moreabout their units. Current situation, getting documents and pictures blown up for court.

Do not rent from them or let them manage your property. They do nothing! Rented from them &…read moreaccording to contract & state law, they have to return security dep. by the 21st following check out month. Left voicemails - no return calls. Spoke on the phone & was lied to, excuses made & still no return security dep. and close to 3 wks after the 21st!! We paid on time, good renters & left everything better than when we found it. Not acceptable!! Very, very unprofessional!!

They might be OK to rent from as a tennant but do not use them to manage your property!! Unless…read moreyou want to leave voicemails and get no response. Write emails and be ignored. Stop by their office and get lied to. Most months you will get your rent late with no explanation or apology and only after you follow up multiple times. when tennents break their lease, they will not take them to small claims court like you are told. The matter will go to their 'collections' department and you will hear and see nothing about it again. You will get stuck with lost rental income, utility bills and all damages. They do not check on your property even if you request it so tennants can live in filth, leave when they want, and destroy your investment unchecked unless YOU check it yourself. I used them for about 4 years and it was EXTREMELY frustrating. Very unprofessional.

Screw you around on your deposit. Don't care and try to play you when it comes to domestic abuse…read more Service guy cause damage that they are making us pay for. Claiming there was severe damages to walls and flooring. No one shows you where anything is. The guy i talked to after moving in couldn't even tell me what some of the light switches were for. Holding tenants responsible for things leftover by old tenants because looking into those things weren't in there protocol and now they are.