Very hit or miss. The only time I'll be using Platinum Plus from now on is early in the morning when I'm going to work, and at this rate I'm thinking I would rather walk the 20 minutes that it takes to get there. Any other time you can count on being forgotten about and having to call them back to ask them when they'll be there to pick you up. Today they said they'd be over to pick my boyfriend and I up in 15-20 minutes, after 25 minutes I called again and the man that I spoke with said that he would be over to pick us up right away. Alright, no big deal, they probably got busy and forgot, it happens to the best of us, another half hour goes by and they FINALLY show up without an apology. If this was a one time occurrence I would not write this review. But unfortunately it's nearly every time we use a cab from this company. Please save yourself the trouble and call ShipCity Taxi instead! read more