Very easy to get ahold of and make an appointment with. We were willing to wait and he insisted on…read morecoming out at our convenience. Even looked at another issue we were having but wasn't worried about at the time since I wasn't even thinking of it. Bifrost is our go to plumber now.

When our upstairs bathroom started leaking into the kitchen we contacted BiFrost. Quick to respond…read moreand willing to come out to our country hone (which tends to be an issue for most service providers). He knew exactly what the problem was and gave me options to get it fixed. Since we had to tear open part of the floor we decided to replace the tub drain, toilet, and sink/vanity. BiFrost did such an outstanding job we called back for the downstairs bathroom redo as well. We are customers for life!

My furnace was down this morning and gave three flashes (pressure switch circuit open). I called…read moreGreat Plain explained situation, asked rate, the price I heard was a very reasonable amount plus parts. Tom came in pretty quick, drove back picked up a inducer motor, put it on. Drove back the second time to get a pressure switch. After work done, I received a call from him ask for my credit card number. He didn't mention the amount. I asked and found out labor was twice of the amount I was told earlier. He told me that was hourly rate, it took two hours. And of course, part is more expensive than I expected, which I think it's probably normal and I cannot complain much about it. Got a text picture from him and saw a TOTAL DUE amount. I paid the bill on phone but late night found out my credit card was charged more with another amount, it turned out TOTAL DUE amount was before tax. This time I got upset, texted and called him, got no response and call rejection. later on got some text and a call back because I asked if it is OK for me to share my experience online. It's my first time that I was told a price, received invoice with another amount and charged on credit card with another another amount. No prior or later explanation, no warranty mentioned until asked. And it looks like he doesn't understand why I was upset. "Sir, are you angry because you paid the tax to the city. I run the number and your credit card company charged the tax automatically. Don't you go to MacDonald and they charge you tax, too." I just want to say" Dear Tom, please be aware TOTAL DUE in MacDonald is after tax ". I have to say, Tom is a very smart guy. He probably can fix your HVAC with his experience and skill, and he is equally skillful or even better at getting you into his business, charging max money out of your pocket and avoiding liabilities. He can read people and knows who he can charge more without getting into trouble. He apologized for the confusion (admitted no mistake of course) and I was offered 50 bucks discount for next service (profitable business or/and good business skills), but I think he's got plenty of tricks to easily make me pay 100 or 200 more. I hate to write bad reviews (as people may make a living on it). I appreciate Tom came in time and fixed my furnace in a cold day. I didn't enjoy the surprises about the charges again and again. Dear Tom, you want to know why I was angry. Because other than paying extra money, I felt like being intentionally manipulated, lied and fooled. To be fair, I should rate 2 star or 3 star because problem was solved fine. But I rated 1 star just want to draw some attention, notice the reviews about this company is either super good or super bad. I took my chance and you should rethink about taking yours, as they probably don't treat everyone the same way. You likely will get services either in this end or the other end. If my post can make people choose the right service company or urge some smart people who think they can read or pick people to provide more honest services. Then my time is well spent.

From the owner: Great Plains Heating-A/C & Plumbing provides installation, service and repair for heating, air…read moreconditioning, plumbing, gas and electric boilers, and garage heaters and 24-hour emergency service to the Grand Forks, ND area.

Installation of an American Standard walk-in spa tub…read more Water Boys came highly recommended by a former employee of Northern Plumbing Supply. I called them and the owner said most people don't want one of those tubs installed once they find out how expensive they are. But, he did agree to take a look at the project "next week". Towards the end of that week, I was able to get him on the phone and he said he was busy and he will try to get a look at it "next week". Since then, he has literally hung the phone up on me twice without answering it and numerous voice mails have gone unanswered. At this point, after nearly 3 weeks, I would not hire Water Boys if they were the last plumber working in Grand Forks, ND!

From the owner: We can assist you with all your plumbing needs. From service and remodel to new construction.read more

Needed a hot water fixed at a small hotel in Thief River the gentleman was very patient, because it…read morewas no manager there to tell him what to do, but got it done and did a good job, very nice man

Grumpy old man. Had him clear/snake a main drain. Apparently we didn't have things cleared out…read morewide enough for his machine, so while I'm at work, my wife hears him tossing stuff and complaining. After a few hours, he snapped at her and tossed down a bill for $400. Be warned.

Great service. Easy to work with. Very professional. They do HVAC as well. Have had them work on a…read morecoupon my projects.

Go elsewhere. I live in a new construction home in which they installed all my HVAC, I have…read morecontacted them 11 times to come and fix the heating problems in my child's bedroom and they have not been by to fix the problem. Mike says he would call me back, but days and weeks would go by without response. My home warranty is over now so I stopped contacting them. Don't waste your time and money.

I've used this company several times and have been quite pleased. So pleased, in fact, that I got…read morethe yelp app just to negate the bad reviews (I am app averse). The fellow with the new house; plumbers, electricians, contractors, etc. are all in great demand all over the country and especially in ND. For every poor review there are probably a 1/2 dozen good ones. Unfortunately, happy and satisfied people don't post reviews as often as unhappy (in life) people.