We had to bring my dad to the ER three times in five days before he was admitted to the hospital…read more He had an antibiotic resistant, hospital acquired infection in his hand after having a MOHS surgery from a Sutter dermatologist in October. He had already had a course for 14 days of an oral antibiotic which ultimately failed to treat the infection. Only when his hand had swelled up to the size of a balloon and he couldn't bend his fingers did they admit him. The good news: my Dad had five days of two different IV antibiotics. He is on the mend. His primary care doctor and her colleagues from Sutter were attending physicians which was reassuring. Some of the nurses were wonderful. Hailey, Ruth, and Jessica. Several CNA's were wonderful as well. But on some shifts the care team checked in initially but never seemed to be around. Other shifts he had lots of help. The staff seems overwhelmed and burdened. Some went the extra mile but it seems like a very difficult environment to work in. The bad news: The hospital stay itself was traumatizing for my Dad at almost 87. He had some adverse reactions to the medications (painkillers) and he was clearly delirious for a few days. I'm not sure what happened one night but he apparently got angry at the nurse's station because they were very loud (this was something I noticed in the daytime) and yelled and was apparently intimidating. The next day my Dad had a bed alarm so he couldn't leave his bed. Not even move a butt cheek or it would go off! He told me he felt like he was in prison. He was not oriented to person, place, or time due to his infection and treatment and he felt trapped. I tried to reassure him and I spent many hours in the hospital but the fifth day of his hospitalization he called me at 7 am and said he thought he would die if he had to stay there one more night. He told his doctors as well and they fast tracked his medication delivery and he was released at about 8:30 that night. I heard the nurses call a family member of another patient asking them to come and sit with her because she was pulling out her IV's repeatedly, so it seems that agitation is not out of the norm here. Food: The food is terrible. I had to bring my dad soups and sandwiches because the food was dreadful. He wouldn't eat anything they provided for five days. Unfortunately every meal smelled horrible and was unpalatable. It was basically prison industrial complex food. Thick sliced industrial turkey breast, a scoop of instant mashed potatoes, wilted frozen green beans, and a slather of bright yellow gravy was repeated twice. Dessert was usually sherbet or canned fruit. Breakfast was a bagel and eggs from a carton, scrambled. What is bizarre is that he had a three day stay in the same hospital last year in the cardiac ward and he enjoyed the food. It had fresh ingredients and an appealing quality. Not sure if it was b/c a different ward or if they changed their food vendor. Care for the person: most hospitals have a whole person care approach: they will ask if a patient wants a chaplain, if they have dietary preferences, not here. Absolutely no personal approach or support is provided. Their nondenominational "chapel" is a room with chairs in it. The rooms are all doubles and you are crammed in. Dad had four roommates in five days. His half of the room was directly opposite the nurse's station and they were joking and chit chatting at a significant steady and high pitch. Then he could never see out the window because his roommate had the window view. There were two sets of care team members coming and going- like grand central station. Plus visitors, phone calls, two tvs....disorienting if you were well, let alone sick. Leaving the hospital a CNA that was transporting him at discharge popped in behind the curtain without warning when he was on the side if his bed in underwear....began twisting and lifting my dad's arthritic legs so aggressively that he was getting hurt. I essentially pushed her aside and dressed him myself. Then she argued with me about what floor I was parked on. A bizarre end to a challenging stay. My dad said he felt like he was released from prison that night. He had some PTSD from being in this hospital this time. He is on the mend. We are grateful for the treatment he received. But the environment of the hospital was so challenging that my Dad said he wants to go to Mercy hospital on J St. if he ever needs care. The nursing staff and care environment, whole person approach is caring and calm there. A bonus is the food is fabulous and made from scratch in-house. If he has to go to Sutter Hospital again he said he would prefer to die. I have visited folks in a number of hospitals over the years, and I can say this stay was one of the most chilling and negative experiences ever from ER to discharge. I'm a Sutter patient and I'd be terrified to go to this hospital as a patient...

Came to the Sutter Medical Birth Center to visit a relative that just gave birth to a new bundle of…read morejoy! This location is new, very clean and modern. The parking situation is a private structure across the street, park and use a pedestrian bridge to cross over. Once you enter the hospital, you are immediately met by security where you need to show ID and have your photo taken. I find this extra step normal and necessary. The care of the staff seemed attentive when nurses came in to check on the baby. They were informative as well, giving advice and always asking if we needed anything, I have visited this place before when it first opened years ago and was very impressed then as well. The private rooms are spacious and the newest high tech in a hospital I've ever seen. I came late in the day so the gift shop was already closed. I did bring my own flowers and balloons to make the occasion extra special. There were no complications at all for her delivery. If you are thinking about which hospital to give birth, its seems the care and expertise at the Sutter Medical Birth Center would be the perfect choice.

I felt it pertinent to share some words about two individuals, of the pre-op care team, at UC Davis…read moreHospital Sacramento, California. Cassandra Cooley, RN and Kelly Steinbrecher, CRNA are two of the Nurses who literally made my girl friend Donna Kesners stay so positive, calming her down prior to the surgery, having her broken leg pinned and screwed together due to her Parkinson's Disease that caused her to fall! Their kindness, professionalism and caring personality, that they showed handling Donna, made me so pleased. Their unwavering compassion, dedication and commitment to making sure their patients are satisfied and completely taken care of, has me writing this review. I hope management takes notice with a performance review that will help you both promote with in the future. It's employees like yourselves that companies go out of their way to employ. Thanks again for your special way that you take it upon yourselves to make your patients happy and proud to know you! God Bless you both! Don Pearson 916-307-2426 Donna Kesner 916-277-3679

UC Davis has saved my son Lex's life more than once. The pediatric specialists (doctors and nurses)…read morehave worked so hard to figure out what's been causing his hypoglycemia, and they've never given up on us. Most of the staff have been kind, patient, and really take the time to listen to what I have to say as his mom, which means everything to me. They've gone above and beyond more times than I can count. Because of them, Lex is still here and doing better than we ever thought possible. I'll always be grateful for the care and compassion we've received here. UC Davis will always have a special place in my heart.

My wife at 2 PM today was waiting for a call from a PA at this clinic. She gave me authorization to…read morespeak on her behalf. She special needs so I take care of her medicine and her doctors appointment this PA that called was well disrespectful PA that I've ever dealt with in the 68 years in my life She refused to talk to me and then she refused to identify herself which is against the law under the HIPAA law, your wife can give you authorization to speak on their behalf. This PA was not going forward rude rude rude all the way around I've never deal with anybody in the medical profession is rude. Is this lady so I'm pretty tied off and I'm pretty upset about it.

This rating is regarding a representative that called me today. I was on my way to see a specialist…read morethat I was referred to when he called. I don't know his name nor did I understand what he was saying. I tried to understand or makeup what he was trying to convey but I felt bad for having him repeat more than twice. The only thing I can made out was "appointment" and my only appointment was with the specialist for my root canal (the same tooth that I've been having problems with since my first visit to SCC). Since there was a language/accent barrier, I kindly asked if it was okay if I call back later since I was on my way to see my specialist for a root canal. He was very disrespectful and rude, he literally just said, "FINE," and hung up. I would kindly suggest using text message as another way of communication. I couldn't understand him (nor another caller that called me a few times and left voicemails while I was at work). I felt bad that I had him repeat a few times, but he hung up the call abruptly after saying "fine" which left me feel a bit uneasy.

I had hip replacement surgery Wednesday done by Dr. Hallare. My pre op nurse was named Hannah and…read moreshe was amazing! The anesthesia doctors seemed great although from the moment I was put out I have no clue what went on. Evidently the surgeon and I had a conversation about what music to listen to during my surgery, he said we picked hip hop? Dont remember! My recovery has been swift. Only five days later and my wife and I went to breakfast. Im looking at only missing two weeks! Thanks to everyone who assisted in my surgery and recovery. I also want to mention. Austin Stoker who was nice and he was a familiar face at a time I was pretty nervous. Thank you Dr. Hallare and staff.

1 STAR -- SOUTH KAISER PERMANENTE, THIS IS A JOKE…read more My appointment was at 10:50 AM. It is now 11:50 AM, and I still haven't seen a doctor. No update. No apology. No explanation. Just me sitting here while Kaiser pretends my time isn't worth anything. And let me make something VERY clear: I pay GOOD money for this care. I'm not a Medi‑Cal patient where the system drags its feet because they think it doesn't matter. I pay full premiums. I pay copays. I pay into this system every month. Medical care is NOT free for me, so why is Kaiser acting like I'm here for charity? If you're going to run an hour behind, at least communicate. Respect the people who keep your lights on. Respect the patients who actually PAY for this service. Respect the fact that we have jobs, schedules, and lives outside this waiting room. This level of disregard is embarrassing for a healthcare provider. Do better.

These doctors and healthcare workers here are amazing. I highly recommend this place. The hours are…read moreconvenient Monday through Friday. They have saved my butt a couple times being able to just walk in at the walk-in clinic!

This organization is another insurance fraud. They never take your vitals. They don't check your…read moreheart rate. They don't do anything. They bill Medi-Cal. And the regular doctor is never present. It's always a nurse practitioner." this scam is almost similar to the Minnesota scam. No customer service just simply billing the state of California for medical insurance. No medical experience with the nurse practitioners no doctor present. nurse practitioner Liu has the mental capacity of a five year-old she is in no position to give anybody prescriptions or medical advice barely speaks English

I'm not sure what all the bad reviews are about. I had such a positive experience here. All the…read morestaff were so kind, and answered all my questions I had! They were quick and to the point. I got all my Pre Employment items taken care of in a little over an hour. I highly recommend this place! Also, I was able to get a same day appointment which was amazing!

amazing service and team. very quick and organized and they were all so sweet. i came in for a…read morepre-job physical exam, tb test, fingerprint scanning and everything went smoothly and amazing.

On June 23rd at 17:40 I lost my son due to Sepsis that entered his from a ruptured bowel an the…read moresurgery to initially repair it. He had been on a stoma bag since 2018 an was in misery after being at the ER for appx10 minutes they were preparing him for surgery. He went in at 11is, an was out around 4 AM. One hour later his blood pressure dropped an he had heart failure. a lot of meds were given to try an control his blood pressure but by afternoon he, around 12 he had a second heart stoppage. Again they got his heart beating but he was in a coma at this point, no color, not responding to verbal or touch commands. They told me that if he had another one it would also, His blood pressure was tanking again and they knew what was going to happen so I was asked what to do, I said I cant keep watching him go then come back, they told me if he goes one more time he will never be Scott an would probably have a stroke. I asked them to please stop an they did, He was taken off the machines an given pain meds for comfort. He passed at 17:40 Monday afternoon .I cannot express by gratitude an love enough for the physicians, nurses an specialist who cared for him from the time he was rolled into the ER. You have my love an appreciation for all of your care an knowledge.

I have been a member of UC Davis for a very long time. But in the past 2 years it is getting more…read moreand more challenging trying to get an appointment. It is awful that the earliest mammogram appointment I can get (unless I am willing to drive over 30-40 miles away) is MARCH 2025!!! The last time I hurt myself when I fell off my bike and needed PT, it took over 6 weeks to get in. But the folks are great, my PC is the best , but is all moot if you cannot even get an appointment in a timely manner. Since he is retiring this year maybe it is a good time to find a new system to be a part of during open enrollment.

Ever go to an acupuncturist? I absolutely hate needles and have been known to faint with shots and…read moreblood tests. So I haven't been thrilled with this idea. She is absolutely wonderful! I have been seeing her for a couple of visits and she has really helped me with my chronic pain. If she can help me, I'm sure she can help everyone. She's very friendly and understanding and oh so helpful. Even though I hate needles (I don't look) I can tell you, I'm waiting

I have a ton of trauma, Melina used my trauma against me and has made it impossible for me to get…read morehealth care . i physically injured myself last April. Melina who avoided me for weeks and finally over the phone did an " appointment " but she never evaluated me and said my physical injury was a mental health issue "psychiatric issue " and since that time frame I was told unless I switch insir I'll never be able to get my injury fixed. why would I change when medi-cal uses the same network of places - perfect example Sutter imaging or DRI imaging. the imaging place doesn't put on the written report all the details because if the report says there's nothing wrong and they have no previous comparisons yet I received imaging at the same location when I had a broken foot which the last imaging appointment it broke off more.. and two separate specialist state after viewing the images on my old laptop on a disk I pick up and they vocally state what they see which in this case is a vision fracture. my spine was previously broken and the s-1 nerve may be slightly pinched but they still haven't given me a referral to a specialist when I explain I've had that same type of specialist at Stanford just put in a referral or please just get a second opinion and a completely different location because I already called and they said that's fine we just need to hear the request by your primary care . and I still don't have a diagnosis my injury was from April 20 2025 and if I don't have something for my work at my next ada meeting im provably going to lose my job but it's hard for me to sit and it's hard for me to walk a full 30 minutes. And considering the retaliation started after my complaint which I was directed to do by one community health . I have a extremely hard time believing you care for other patients especially the unhoused or medically inexperienced people. You're stealing my quality time away from my five year old who is the air in my lungs and the best of my heart. So I'm not okay with my quality of life slowly deteriorating because a professional didn't like me. I'm not perfect I can be offen. I'm working on it in therapy. How would you react if you were in my position

I came for a dental cleaning, and it was a great experience! Dr. Hernandez Azanza was very thorough…read moreand kind. Kim finished up my visit and she was the sweetest! She gave me great tips for keeping my teeth in good shape and it is obvious she is really passionate about helping others. The check in process was quick and easy. Highly recommend!

I'm a senior citizen on medi-cal and I came to the dental clinic there a week before xmas. I was…read morein bad pain my wisdom tooth and gum and the side of jaw so bad I had put ice on it. The blonde dentist lady wanted to refer me to root canal. I told her no cause I have periodontal disease and the tooth is loose. Waste of time and more pain. So she just said come back in 3 wks to re- assessment. Why wait 3 wks. The X-ray is right there showing bone loss and calcified wisdom tooth, pain in gums surrounding. Peridontitis of the wisdom tooth. why try do a root canal on that !!! . She just walked out of room leaving no optional choices. No one should be forced to have your root canals. I asked for extraction but she just left. Wow really. I was left in pain stunned. This endangered me as a risk for infection. With no money to go to another dentist. Later I checked on my chart and she put I refused treatment grr. I only refused the root canal. Wow how cold can you get. I left in pain with no alternative plan. No antibiotics, no extraction appointment. I've never had a dentist just walk away like that with no advice for pain or plan. No conversing further on it. I was not argumentative at all and tried to stay very polite. Wth I understand your goals to save teeth but there are choices in dentistry. So if someone refuses a root canal there you delay hoping they will be forced by pain to change their minds with no other alternative choices offered. I find that unethical

I've been to a few different Kaiser locations, and I personally prefer the Fair Oaks location over…read morethis one. This location seems to serve a wide variety of patients, so I typically only come here for pediatrics for my son or women's health for myself. Unfortunately, my experiences here have been pretty inconsistent. Parking is one of my frustrations. There are several parking spots available, but the areas closest to the departments I need always feel overcrowded and difficult to manuever due to tight paths. It can already start your visit off on a stressful note searching for parking. Service here is very hit-or-miss. A few months ago, I brought my son in for his middle school immunizations, and everything went smoothly. The staff was friendly, efficient, and we really appreciated how easy that visit was. However, our most recent visit on Tuesday, February 17th was a completely different experience. We checked in right on time at noon at Suite 1C on the first floor and were told to head up to the second floor. Once we got there at the instructed room (214?), there was a sign on the door asking patients to wait and please do not knock so as not to disturb others. We ended up waiting about 30 minutes, which thankfully we could accommodate that day, but it still felt like a long time given that we had an appointment. When we were finally seen, the staff member confirmed my son's information and what shots he needed, including his COVID booster. She asked if he wanted both shots in one arm or one in each arm, and he chose one per arm. What happened next was honestly concerning. She administered both shots very quickly--which would have been fine--but then placed the bandages after the fact without properly aligning them with the injection sites. She put a bandage on each arm, but not where the shots were actually given. I quickly noticed that both injection sites were still bleeding because the bandages were misplaced. While she was putting away supplies, I had to put on new bandages myself. As a parent, that really didn't sit well with me. I understand efficiency, but basic care and attention to detail--especially when it comes to preventing infection--should not be overlooked. My son also noticed the error and found it unprofessional as well. The appointment felt rushed from start to finish, especially after already waiting a significant amount of time. I didn't say anything in the moment because we just wanted to leave, but it's something worth noting for anyone visiting this location. Based on my experiences, I would definitely choose the Fair Oaks location instead but unfortunately, for my son, we have to come to this location for Pediatrics.

Long wait, understaffed and because of some staff no shows a mandatory shutdown for lunch with…read morepatients waiting for 3 hours to be seen. I needed to get my parents in and once we were seen our intake was ok but i forgot how much Kaiser feels like it's run by CA government workers....