Chairs 4 Affairs was booked for the weekend we needed a tent and chairs. Our next option was Planned Celebrations. They had a great opportunity to gain our business interest for future events and rentals, but that changed quickly.
In short they were terrible at communication and scheduling.
They were scheduled to arrive on a Thursday and had not communicated what time they would come to set up. They should have called to give me an updated time but I was forced to call the company several times to get some idea of when they would arrive. They never knew. Their response was constantly, "let me call the delivery drivers and I'll call you back." After a week of dealing with them, I haven't once received a call back from any of the issues.
They called the day before their scheduled delivery and asked if they could drop by on that day. This was a bit unexpected but not completely inconvenient. We agreed and they mentioned that they would be by around 2:00pm. 2:00pm arrives, no delivery driver so I call the office and they explain that they're not going to make it today with no further explanation.
We wasted our time waiting for them. The following day when they were originally supposed to deliver they failed to communicate when they would arrive. They came later in the day and the set up crew didn't have the greatest of attitudes.
They were scheduled to pick up their tent and chairs on Monday in the early morning. When I called to ask about the schedule, because I realized that they're incapable of communicating, they said we weren't scheduled for a pick up. It's directly on the order form that they would pick up on Monday.
Tuesday morning comes around, I call again to get this tent and chairs out of the yard and figure out a schedule. They respond that the driver is currently on his way. I tell them no one is home and we will have to schedule the pick up for another time later in the day, I ask that they please call me and confirm the timing.
2 hours later, still haven't heard back.
Also they didn't answer their business phone twice during regular business hours and did not have an answering machine, sent the email confirmation 2 days late, and hung up on me because they couldn't understand how to place someone on hold.
Even if the delivery driver was incredible and the tent and chairs were next to non I'd still give Planned Celebrations a terrible review because of their office side of operations. read more
