BLACK MOLD ALERT. October 23, 2024
My wife and I are on my…read morehoneymoon in Italy. Because I love Ferrari we did the day of both Ferrari museums followed by a wonderful dinner at Cavallino(highly recommend), then a planned stay at Hotel Maranello Village.
We arrived at 3:45 and check in was 3:00. Our room wasn't ready yet. The staff had told us they had a surprise they were getting ready for us on our arrival. We got to the room and immediately we were greeted with a stale musty smell. (The only surprise was a printed photo of the village that said happy honeymoon. Still kind! However didn't need to hold us up)
Assuming the air was just stale, we tried turning on the Air conditioning units to recycle some air. Turns out they turn the AC units off for the season prior to our visit. So we opened up the windows.
This didn't really help with the smell. We then started to get ready for dinner, and while going to take a shower, we discovered mold covering the shower head, filling the grout between the tiles, and in the cracks of the shower door. It was disgusting and really unsanitary.
I went to the desk to express the issue to them. I even asked for a smaller/lesser room to switch into and I'd pay the same price. A gentleman who was working the front desk had told me the entire village was booked and this was not possible. He said the room was just "old" and not moldy. He then offered us breakfast as recompense. No refund or rebook or anything was offered. I still paid full price.
After just a few short hours we both started to develop a sore throat, stuffy nose and a cough.
We luckily got a reservation elsewhere and left. Please beware! This was not clean! And not safe !!!