Dear Surterra Team,…read more I am writing to express my extreme disappointment and frustration with the direction Surterra has been taking recently. First, the transition to the Dutchie platform has been a terrible experience from a customer perspective. The system is confusing, difficult to navigate, and far less user-friendly than what was previously available. Many customers, myself included, strongly dislike this change. On top of that, I was shocked to discover the recent price increases. Vape cartridges that were previously more affordable are now priced at $45. Considering that patients already have to pay for their medical card, renewal fees, and other associated costs, these increases place an even greater financial burden on us. What makes this even more frustrating is that I never received any warning, notification, or communication regarding these price changes. Customers deserve transparency when significant pricing adjustments are being made. Additionally, this comes after ongoing issues with the loyalty and rewards system, which has caused confusion for many customers. It feels like one problem gets replaced with another without any real improvements to the customer experience. Many of us have remained loyal to Surterra because we valued the products and service. However, it increasingly feels like customer satisfaction is no longer a priority. The combination of system issues, product concerns, poor communication, and now substantial price increases has left me extremely disappointed. I would appreciate an explanation regarding these price increases, why customers were not properly notified, and what steps Surterra plans to take to improve the overall customer experience moving forward.

You got to watch out for the band switcher this one I ordered an order at 7:00 today I showed up at…read more9:00 to pick it up it was supposed to be $16.80 I get to the store and they tried to charge me 36 this is medicine this we're not recreational here in Florida so when you double the price of my medicine without telling me you're taking medicine away from a patient I have a torn rotator cuff I really needed my medication I couldn't afford it because they doubled the price I won't be coming back. This place needs to lose the ability to be a dispensary you can't cheat patients you can't increase the price just cuz you feel like it after it's been ordered that's illegal I reached out to the state already and I've complained this place is horrible they're the closest one to me so that's why I go but I'm no longer going to this one and I recommend everyone to screenshot your order if the deal looks too good to be true because they never honor it they said you should have screenshotted it and I said why would I screenshot something if it's on your menu and then they played the it's not our fault game you don't have a screenshot so that's cool I recommend that you don't go here because the quality is very low the staff is very rude and if you order something online they don't honor the price

I first met a VidaCann representative at a vegan food festival at the USF botanical garden, early…read more2020. The first impression was a lasting one. When I obtained my license I knew exactly where I was taking my business. I recently moved to this area from Tampa. I have always been treated professionally and with respect at both locations. In Tampa and now Port Charlotte. Staff at both locations are friendly and knowledgeable. Both locations adhere to local ordinances regarding COVID-19.

False advertising on the thc percentage. 3 times I've been taken. I will not return to this rip off…read morejoint anymore....

One of the better dispensaries in Charlotte county with regard to selection, price, quality and…read moremost importantly customer service. I went to Trulieve in PG and the staff on one occasion were complaining about wanting to go home and throwing F Bombs. Staff at MUV PC provide extensive product education and seem to actually like their jobs. Always my first choice...you guys rock!

From the owner: The MÜV™ brand of medical cannabis infused products was launched in Arizona in 2016 and quickly…read moregained international recognition. Through continual research and development, multiple patents have been granted for the award-winning MÜV Products line that provides quality, consistent and reliable medical cannabis products to patients at all Florida locations. Florida patients are encouraged to place reservations on our website for in-store pickup, order for delivery, or visit any one of the MÜV Dispensaries, located statewide, for alternative medical cannabis medicine you can trust.

To corporate Amazing staff Ian and Sam…read more As a disabled paramedic, I've spent my life taking care of people, and one thing I've learned is this: the world runs because of blue-collar workers. The EMTs. The nurses. The truck drivers. The warehouse workers. The laborers. The people who punch in every day and keep society moving. Without blue-collar workers, everything stops. MÜV may be a corporation, but corporations are just buildings and logos. It's the people on the ground who make the difference, and the staff at MÜV prove that every day. You don't treat people like numbers. You treat them like human beings. Whether someone is seeking relief, trying to sleep, managing pain, dealing with PTSD, or yes--even just trying to relax and get a little high after a long week--people deserve compassion and respect. You're helping people one day at a time, and that's all any of us can ask as human beings. Kudos to MÜV. Kudos to the staff. Thank you for making a difference and improving lives every single day. Five stars all day long. One foot in front of the other Only hard day was yesterday

I've experienced good service from this dispensary, including delivery…read more Thank you for helping those with disabilities. Maybe could splurge for comfortable chairs to sit in, however, the patient isn't left waiting for a long time.

Excellent Vibes from this place…read more Definitely more local vibes than the industrial cog in the wheel type of dispensaries. Great music; good selection of flower with lotion available! I thought that was so cool! Will stop in again!

the staff was the best in helping find just the right products. Also very patient with meread more

This is the only place we go now. I always get treated well by the staff…read more However my favorite person is Lauren. She is super knowledgeable about all the stuff and always helps me get the best deals. Stopped going anywhere else.

It was two years since I've been back to Curaleaf because their flower made me sick. I had…read moreinfections in my lungs. I had inhalers breathing treatment treatments the whole 9 yards. But I figured I'd give them a chance went in yesterday and I regret paying $32.50 to wake up this morning with a sore throat, I will never go back. you havent been able to dry your flower properly, so patients don't get sore throats, and coughs you shouldn't be in business. NEVER AGAIN SAVE YOUR MONEY GO ELSEWHERE

Staff very friendly and knowledge. Quick process, once state is satisfied you get approved.read more

From the owner: At GreenDoc we offer our customers the absolute best experience in obtaining your Florida Medical…read moreMarijuana Card. Obtaining your Medical Card with our qualified and licensed doctors is quick and easy. Are you seeking relief from: Trouble Sleeping, Joint Pain, Arthritis, Anxiety or Boring Saturdays? Our helpful and knowledge team will assist you with learning more about Medical Marijuana and how you can add it to your daily health routine. We also offer a full service hemp-derived cannabis dispensary with multiple options for customers without a Medical Card. Our large selection of edibles, vapes, tinctures & gummies always exceed our customer's expectations. What's stopping you from living a happier and healthier life? Visit our location today to learn more.

Dispensary is clean and inviting, I do not feel overly sold or pushed upon. Staff is helpful and…read morefairly knowledgeable. Quality is so far superior to other places I've frequented in the past. A great experience overall.

I am totally satisfied with North Port managers both make sure I am 100 percent satisfied with…read moreprice and quality of the product I purchased ...Thankyou North Port fl ALL employees ARE excellent

Great products! You need to order early because the vape choices get low later in the day…read more Awesome staff and it's really nifty inside.

Second time here yesterday. The staff was very helpful with my questions, didn't feel rushed and…read moreexcellent RSO varieties. Think I found my new home

Came in looking for a cheap 510 battery and they had a bunch! They even had multiple colors for…read moresome models. The gentleman at the register helped me grab one and it worked amazingly until I lost it... So I will be back!

Went there specifically to buy one of the most expensive e rigs they sell as they are an authorized…read morereseller only to find out they charge $35 more than the manufacturer! What a joke! This brand controls the pricing so it is never less... but to jack it up almost $40 more? I will no longer recommend them or shop there. They lost a big sale today and a customer forever.