Came in looking for a cheap 510 battery and they had a bunch! They even had multiple colors for…read moresome models. The gentleman at the register helped me grab one and it worked amazingly until I lost it... So I will be back!

Went there specifically to buy one of the most expensive e rigs they sell as they are an authorized…read morereseller only to find out they charge $35 more than the manufacturer! What a joke! This brand controls the pricing so it is never less... but to jack it up almost $40 more? I will no longer recommend them or shop there. They lost a big sale today and a customer forever.

Service and attitude sucks, flower is dry, way too over priced. This place isn't worth your time,…read moremuch better selection and prices anywhere else you go.

Finally, a vape store that is fully stocked with every single vape or smoking tools and products…read more "Green plant" products variety was the best I've seen in the area. They even have testers for all the vapes. The owner was there the day I went, and I got a free item but what sealed the deal was the best educational customer service I've experienced. They know their stuff. The place is clean and super organized. I am pleased and will be a returning customer. LOOK NO FURTHER!!!!

Great dudes, great products. The selection of gummies is phenomenal, as well as the delta 8 carts…read moreand disposables. I Highly recommend stopping in. Jonathan is always super helpful!"

Very nice vape shop, friendly and knowledgeable staff. Great…read moreatmosphere.

The store is a nice place very clean the staff is great but the company is not too good they don't…read morestand behind their products I bought a mod Jan 13 and have been having problems with it and their corp office wont stand behind it so i guess I will go down the block like the old saying If you don't take care of your customers someone else will.

Great selection and very helpful staff! On two separate occasions the young man fixed my mod where…read moreothers might have just went for a sale..

From the owner: A friendly, upscale vape & smoke shop with quality stuff, great prices, and top notch customer…read moreservice!

Great Customer Service and Selection & great prices. I was treated very well by the staff, getting…read morerecommendations & info on some products

Josh waited on us. very professional and knowledgeable. great store and experience…read moreWide variety of products to chose from. Super friendly

Greatest place around. Staff are awesome. They know everything there is to know about the products…read more Prices are great and their flavors are amazing. It's worth the 20 mile drive. Keep up the good work. Stay safe.

Excellent products, knowledgeable and friendly staff, and fun atmosphere. Hands down the best vape…read moreshop in the area. Its like a little hidden gem in Venice, FL. I don't go anywhere else ever since I found this place.

Products are great. When they first opened everyone was friendly and they were quick. Now you'll…read morewait 20+ mins for express pickup, which was different to me because other dispensaries I walk in for express pickup and I'm back out in 5 mins. Once again, I was waiting, 22 mins and they told me if I prepaid with Canpay, I could go straight to register and pick up my purchase. Next time I prepaid, walked to register with my card, no one in store except for me and employees and he told me I had to check in at the front. I said I prepaid and he said I still had to go to front. Went to front to check in and then went back to register to pick up my product. Today tried it again: Went straight to register and he was finishing up with someone. He told me to go back to front and she would get my purchase. I go back to front then she goes right back to register and picks up my product. You'll want to do "express pickup" at least for your order, so that's done. I don't see the benefit of paying ahead of time after trying twice, as you are not skipping the line, you're just going back & forth across the store. The lady that works at the front is always friendly. The man working today, I've never seen in a good mood!

Dear Surterra Team,…read more I am writing to express my extreme disappointment and frustration with the direction Surterra has been taking recently. First, the transition to the Dutchie platform has been a terrible experience from a customer perspective. The system is confusing, difficult to navigate, and far less user-friendly than what was previously available. Many customers, myself included, strongly dislike this change. On top of that, I was shocked to discover the recent price increases. Vape cartridges that were previously more affordable are now priced at $45. Considering that patients already have to pay for their medical card, renewal fees, and other associated costs, these increases place an even greater financial burden on us. What makes this even more frustrating is that I never received any warning, notification, or communication regarding these price changes. Customers deserve transparency when significant pricing adjustments are being made. Additionally, this comes after ongoing issues with the loyalty and rewards system, which has caused confusion for many customers. It feels like one problem gets replaced with another without any real improvements to the customer experience. Many of us have remained loyal to Surterra because we valued the products and service. However, it increasingly feels like customer satisfaction is no longer a priority. The combination of system issues, product concerns, poor communication, and now substantial price increases has left me extremely disappointed. I would appreciate an explanation regarding these price increases, why customers were not properly notified, and what steps Surterra plans to take to improve the overall customer experience moving forward.